Symetra has an exciting opportunity to join our team as a Commercial Mortgage Loan Servicing Manager on our Symetra Investment Real Estate team. About the role In this role, you will lead the servicing operations for Sym…
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$97k–$161k/yr
Full-time
high school, bachelor degree
401(k) plan, Company matching, Paid vacation, Paid sick time, Flex days, Ten paid holidays
Posted 35d ago
~40 hrs/week
Responsibilities
Lead and develop a high-performing loan servicing team while overseeing day-to-day operations including loan accounting, payment processing, and compliance. Partner with business and technology teams to optimize processes, manage risk, and ensure a seamless servicing experience for stakeholders.
Requirements
Requires at least 5 years of experience in commercial real estate mortgage loan servicing and 2 years of people leadership experience. Candidates must hold a high school diploma, with a college degree preferred, and possess strong technical knowledge of loan operations.
Full job description
Symetra has an exciting opportunity to join our team as a Commercial Mortgage Loan Servicing Manager on our Symetra Investment Real Estate team.
About the role
In this role, you will lead theservicing operations for Symetra's commercial real estate mortgage loan portfolio. You will be responsible for delivering operational excellence, managing risk and compliance, developing team members, and driving process improvements that support portfolio growth and exceptional customer service. You'll partner across the organization to enhance processes, optimize technology solutions, and ensure a seamless servicing experience for internal and external stakeholders.
What you will do
Lead and develop a high-performing loan servicing team through coaching, performance management, workforce planning, and talent development.
Oversee day-to-day servicing operations, including loan accounting, payment processing, reporting, compliance monitoring, operational controls, and vendor oversight.
Provide technical supervision to the loan servicing operations team in the areas of customer service, loan accounting, payment processing, financial reporting, servicing system management, new loan funding support (wire review and system boarding), insurance and real estate tax compliance, UCC tracking and renewals, covenant monitoring, annual operating statement, rent roll and inspection collection, analysis and reporting, maturity tracking, FHLB pledging, payoff processing and collateral release.
Identify opportunities to improve processes, reduce risk, and enhance efficiency through technology and workflow improvements.
Ensure timely and accurate servicing of the commercial mortgage portfolio while maintaining strong service standards.
Partner with business and technology teams to implement scalable solutions that support operational excellence and portfolio growth.
Support audits, regulatory requirements, and risk management activities.
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“I started my Symetra journey through a temp role in Agency Services. I appreciated the flexibility of remote work and the opportunity to learn new areas of the business. Leadership valued my ideas and gave me a chance to contribute and grow, which led to a full-time position. I’ve been able to join ERGs, expand my network, and continue learning on a range of topics. I stay because of the culture—Symetra truly invests in its people, promotes diversity and inclusion, and offers great resources to support both career development and work-life balance.” - Carena M.R., Unit Manager
“I was referred to Symetra by a family friend who’s been with the company for years—and I’m so glad I took their advice. Symetra truly puts its people first. I’ve always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It’s a place that believes in its employees and invests in their success.” - Morgan D., Sr. Unit Manager
What we offer you
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Salary Range: $96,700 - $161,200 plus eligibility for annual bonus program
Qualifications
Who You Are
College degree or equivalent work experience preferred. High School Diploma required.
5+ years of progressively responsible commercial real estate mortgage loan servicing, loan operations, or related experience.
2+ years of people leadership experience, including coaching and developing employees.
Knowledge of commercial loan servicing operations, loan accounting, and operational risk management.
Experience managing vendors and partnering across business functions.
Strong communication, problem-solving, and relationship-building skills.
Demonstrated ability to improve processes and drive operational results.
Comfortable working with servicing technologies and business systems.
Professional industry certifications or active industry involvement are a plus.
Able to travel as needed to support business and team objectives.
Professional certifications or designations appropriate and relevant for this role are a plus. Active Mortgage Bankers Association participation and leadership is highly preferred.
Travel:
Required Training & Professional Development This is a remote role with required travel to the Bellevue office for in-person events a few times per year. All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.
Reasonable Accommodations Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.
We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered
Related keywords
Commercial Real EstateMortgage Loan ServicingLoan AccountingOperational Risk ManagementComplianceVendor ManagementPortfolio ManagementFinancial ReportingUCC TrackingCovenant MonitoringFHLB PledgingCollateral ReleaseProcess ImprovementLeadershipPerformance ManagementMortgage Bankers Association
We offer retirement solutions, life insurance and employee benefits that help you plan well, be well and live well.
Industry
Insurance
Company size
1,001-5,000 employees
Founded
1957
Headquarters
Bellevue, WA
LinkedIn followers
51,053
Symetra is a financial services company offering retirement solutions, life insurance and employee benefits that help you plan well, be well and live well. Our vision is to create a world where more people have access to financial freedom.
Interested in a career at Symetra, but think you’re not "the insurance type?” You might be surprised by the variety of jobs that keep Symetra rolling. Plus the vast majority of our roles are open to being full-time remote. Check out our latest opportunities at symetra.com/about-us/careers/
To see our social media guidelines, visit: symetra.com/social
Symetra Life Insurance Company is the parent company of First Symetra National Life Insurance Company of New York (collectively, “Symetra”). Symetra Life Insurance Company does not solicit business in the state of New York and is not authorized to do so. Each company is responsible for its own financial obligations.
Offices: 777 108th Avenue NE, Suite 1200, Bellevue, WA 98004, US · 118 East 3rd Street, Ashland, WI 54806, US · 1 Corporate Road, Enfield, CT 06082, US · 308 Farmington Ave, 3rd Floor, Farmington, Connecticut 06032, US · 4125 Westown Pkwy, Suite 102, West Des Moines, Iowa 50266, US
Life InsuranceRetirementand BenefitsLife InsuranceInsuranceFinancial ServicesHealth Insurance
How many Administrative jobs are open in Bellevue, WA right now?
There are currently 361 open administrative positions in Bellevue, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Bellevue, WA?
Companies currently hiring include Overlake Medical Center & Clinics, PACCAR India, Marriott International Hotels, Inc., TerraPower, Amazon, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Bellevue, WA?
Yes — 46 of the 361 open administrative positions offer remote or hybrid work (2 remote, 44 hybrid).
How do I apply for Administrative jobs in Bellevue, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.