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Full-time
high school, associate degree, bachelor degree
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Flexible Spending Account, Health Savings Account
Posted 12d ago
~40 hrs/week
Responsibilities
The Concierge Customer Service Representative manages the end-to-end customer experience by resolving inquiries, technical issues, and billing concerns while building rapport. They are responsible for maintaining accurate documentation in the CRM and providing recommendations to leadership to improve support processes.
Requirements
Candidates must have a high school diploma and at least four years of experience in customer service, sales, marketing, or public relations. Applicants are required to live within a commutable distance of Asheville, NC, and possess strong computer and CRM software skills.
Full job description
At Percepta, we bring first-class service across each market we support. As a Concierge Customer Service Representative working from home in Asheville, NC, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
Do you have a passion for service and helping others? Our Concierge Specialists provide customized, easy, effortless experiences to some of the most beloved automobile brands in the world. We support luxury customers by creating relationships based on understanding customer needs, concerns, lifestyle, and preferences. In this role, team members are empowered to make decisions and think creatively - whatever is needed to drive customer loyalty.
During a Typical Day, You’ll·
Own the customer experience from the very beginning to the end - build rapport and anticipate needs through authentic connection and curiosity with customers.
Promptly process and answer/resolve customer inquiries, concerns or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
Understand the use of technology, scripts, and product knowledge. Actively listens to the customer providing answers, while controlling the call to lead the customer in an efficient professional manner.
Provide recommendations to leadership regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.
Maintain exceptional product knowledge as it relates to technical support. Remains knowledgeable of product and service offerings, current industry products, and technologies.
Partner with other vendors as necessary for troubleshooting and resolution.
Research and resolve billing or payment issues.
Ensure that all customer contacts are properly logged into the CRM tool to allow for an accurate historical view of customer contacts manage follow-up log and audit documentation of customer files.
Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues.
Recommend changes to departmental policies and procedures to improve support services provided to the customer, as needed keep the Supervisor informed of any issues as they arise.
Attend team meetings, 1 on 1s, focus groups, and training sessions as scheduled.
Handle additional projects and assignments as needed and fit individual skillset.
What You Bring to the Role
A High School Diploma (required); an associate or Bachelor’s degree (preferred)
Four (4) years of experience in training, public relations, sales, marketing, or customer service
Experience with customer contact systems
Must live within a commutable distance of Asheville, NC.
What You Can Expect
Starting pay rate of $17.50 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k)
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
A Bit More About Your Role
Hours of operation are Monday to Friday 7 am to 9 pm and Saturday 9 am to 6 pm ET.
Strong customer service skills
Experience with and appreciation for electronic devices and computers, along with a willingness and ability to quickly learn new technology
Solid computer skills, internet-savvy, and experience using CRM software
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect:
Culture of Service – to be treated like you are the customer from day one
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions
Respect– a team that is accountable, dependable, and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
CareerGrowth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Offices: 100 Congress Ave, Suite 1425, Austin, Texas 78701, US · 1 Canadian Rd, Oakville, Ontario L6J 5E4, CA · 40 E. Rio Salado Parkway, Suite 150 and 1000, Tempe, Arizona 85281, US · 20101 Hamilton Ave, Suites 100 and 350, Torrance, California 95652, US · 555 Rue Chabanel E, Suite 302, Montreal, Quebec H2N 2J2, CA
How many Administrative jobs are open in Asheville, NC right now?
There are currently 305 open administrative positions in Asheville, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Asheville, NC?
Companies currently hiring include Hulsing Hotels Inc, Mountain Area Health Education Center - MAHEC, Buncombe County Government, Aeroflow Sleep, Omni Hotels & Resorts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Asheville, NC?
Yes — 33 of the 305 open administrative positions offer remote or hybrid work (10 remote, 23 hybrid).
How do I apply for Administrative jobs in Asheville, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.