Senior Sales & Service Representative (Universal Banker)
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Entry level$33M raised
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in …
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Asheville, North Carolina, United States · On-site
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Asheville, North Carolina, United States · On-site
$17/hr–$18/hr
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Asheville, North Carolina, United States · On-site
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Asheville, North Carolina, United States · On-site
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Asheville, North Carolina, United States · On-site
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SRS Distribution Inc.
Customer Service Representative
Asheville, North Carolina, United States · On-site
Entry level
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Material Handler 1 - AWW1 Weekend Day Shift (Onsite)
Asheville, North Carolina, United States · On-site
Entry level$200K raised
Date Posted: 2026-08-25 Country: United States of America Location: US-NC-ASHEVILLE-330 ~ 330 Pratt Whitney Blvd ~ PRATT WHITNEY Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: T…
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Senior Sales & Service Representative (Universal Banker)
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Full-time
high school, bachelor degree
Posted 16d ago
Apply by Aug 26
~40 hrs/week
Responsibilities
The role involves supporting branch sales and service delivery by building banking relationships and proactively engaging with customers. Responsibilities include fulfilling deposit accounts, processing transactions, and identifying sales opportunities to meet team and individual financial goals.
Requirements
Candidates must have a High School Diploma or GED along with at least one year of experience in sales or customer service. Alternatively, six months of experience in a customer support role at First Citizens Bank or participation in a company career development program is accepted.
Full job description
Overview
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.
The successful candidate will demonstrate:
Influence: Capable of building rapport with different personalities to drive positive results
Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results.
Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility: Able to process information and move quickly through problem resolution
Responsibilities & Qualifications
Duties & Responsibilities:
Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
Position Specific Skills: -Application of a structured sales process -Financial literacy -Knowledge of retail banking products and services
-Communication (Written and Verbal) -Transaction Processing -Branch Banking Operations -Builds Productive Relationships -Customer service skills -Sales outreach
Qualifications: Minimum Required Education and Experience: High School Diploma or GED and 1 years' experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program
Preferred Education:Bachelor's Degree
Preferred Area of Experience: Telephone sales or banking
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender.
Social Media Terms of Use: https://www.firstcitizens.com/socialterms
Offices: 4300 Six Forks Road, Raleigh, North Carolina 27609, US
How many Administrative jobs are open in Asheville, NC right now?
There are currently 305 open administrative positions in Asheville, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Asheville, NC?
Companies currently hiring include Hulsing Hotels Inc, Mountain Area Health Education Center - MAHEC, Buncombe County Government, Aeroflow Sleep, Omni Hotels & Resorts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Asheville, NC?
Yes — 33 of the 305 open administrative positions offer remote or hybrid work (10 remote, 23 hybrid).
How do I apply for Administrative jobs in Asheville, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.