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Part-time
high school, professional certificate
Posted 3d ago
~40 hrs/week
Responsibilities
The server is responsible for providing exceptional customer service, managing food and drink orders, and maintaining a clean and organized dining section. Additionally, the role involves training and mentoring junior staff while acting as an ambassador for the park's attractions.
Requirements
Candidates must have at least one year of experience in a fast-paced food service environment and possess relevant safety certifications. The role requires physical stamina for standing and lifting, as well as the ability to work a 5-day weekly schedule.
Full job description
POSITION OBJECTIVE
Reporting to the General Manager, Park Café, the Park Café Server will provide exceptional customer service and quality products to ensure our restaurant guests have a wonderful experience that exceeds their expectations. The Park Café Server will provide friendly and caring service, and engage guests through our food and drink menu items, highlighting the specials. The Park Café Server will ensure the accuracy of food and drink orders taken, the prompt delivery of orders, correct cash handling procedures and transactions, and maintain a tidy section. The Park Café Server is also responsible for assisting with new staff training and coaching.
KEY ACCOUNTABILITIES
Serving
· Provides exceptional customer service to all customers by greeting and acknowledging all customers as they come in contact.
· Assists patrons in selecting food and beverage choices by presenting the menu and offering cocktails/beverages and courses.
· Explains menu options to patrons.
· Answers food preparation questions and seeks guidance from kitchen staff on special dietary requirement questions.
· Records and transmits customers’ orders to kitchen, ensuring options are clearly recorded.
· Maintains table settings by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs on a continual basis.
· Punches orders into POS; issues bills and accepts payment from customers.
· Acts as ambassador to APC, answering questions about attractions and special events happening both in the restaurants and within the park as a whole.
Training and Administration
· Assists with the training of new servers.
· Coaches and mentors junior serving staff on an ongoing basis.
· Intervenes and aids staff when necessary to promote customer satisfaction.
· Ensures all areas are stocked and operating efficiently to maximize APC revenues.
· Ensures maintenance of the restaurant and equipment to APC standards.
· Enforces proper sanitation and preparation practices and procedures.
· Ensures compliance with effective cash management and cash-out procedures.
· Acts as a key holder for opening the restaurant when required.
· Acts as a liaison between the kitchen staff and front-of-house staff to resolve problems.
General Duties
· Adhere to and comply with all APC policies, safety regulations and safe work practices that will ensure a safe work environment.
· Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
· Demonstrate the ability to establish and maintain positive relationships with co-workers, volunteers, and visitors.
· Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
· Perform other related duties and responsibilities as required.
Required EDUCATION, TRAINING, LICENSES AND CERTIFICATIONS
Working towards or have received a High School Diploma/GED Equivalent
Serving It Safe or Smart Choice Certificate; It’s Good Business Certificate required.
Food Handler's Certificate considered a strong asset.
Required EXPERIENCE
Minimum 1 year of experience in a fast-paced, food service environment.
Knowledge of customer service principles and practices.
Strong customer service and communication skills with the ability to resolve customer complaints.
Experience with POS systems and cash handling.
Strong attention to detail with the ability to handle and prioritize multiple tasks at once.
Demonstrate an understanding of food, food ingredients, and food preparation methods.
Ability to respond quickly in a dynamic and changing environment.
Must be able to dedicate 5 days per week to the Park Café on a continuous basis.
Candidates must be physically capable of safely performing the duties of the position, which includes standing for long periods of time and lifting up to 25-40lbs regularly.
An equivalent combination of education and experience may be considered.
Related keywords
ServerCustomer ServicePOSCash HandlingFood ServiceHospitalityTrainingCoachingSanitationMenu KnowledgeTable SettingsSafety RegulationsTeamworkCommunication SkillsPark CaféAssiniboine Park
Canada's leading food and support services provider, certified as one of Canada's Most Admired Corporate Cultures 2025.
Industry
Food and Beverage Services
Company size
10,001+ employees
Headquarters
Mississauga, ON
LinkedIn followers
49,311
Compass Group Canada is Canada’s leading foodservice and facilities management company.
From offices, schools and universities, hospitals and senior living communities, sports and cultural venues, to remote mining camps and offshore drilling platforms, Compass Group Canada provides exceptional foodservice to millions of customers every day.
Our clients also look to us to provide a consolidated range of support services in addition to our foodservices. With experts in place to deliver specialized services such as cleaning, building maintenance, reception and security service, the Compass Group Canada team has the skills clients need when outsourcing their non-core activities.
As part of a global network of companies and with almost 40 years of experience in Canada, our innovation and experience mean we have the right offer for our customers all the time.
For more information on Compass Group Canada visit our website at www.compass-canada.com.
Offices: 1 Prologis Blvd, Suite 400, Mississauga, ON L5W 0G2, CA
Sports and LeisureOffshore and RemoteHealthcare and SeniorsEducationBusiness and IndustrySenior Livingand @compassgroupcanadaHigher EducationHospitalityConsulting