ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical application…
Skills: RMA coordination, Customer service, SAP, Inventory management, Technical support
ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical application…
Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s …
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Skills: Inventory management, Material handling, Logistics, SAP, Cycle counting
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$22/hr–$28/hr
Full-time
high school
Medical insurance, Short-term disability, Long-term disability, Life insurance, Health savings account, Flexible spending account
Posted 2d ago
~40 hrs/week
Responsibilities
The RMA Coordinator serves as the primary liaison for service activities, managing the return merchandise authorization process to ensure on-time delivery and customer satisfaction. They are responsible for tracking work-in-process, resolving resource or material shortages, and maintaining accurate service records within SAP.
Requirements
Candidates must have 3-5 years of experience in customer service or repair operations, preferably with proficiency in SAP and business planning software. Strong communication skills, the ability to manage competing priorities, and a high school diploma or equivalent are required.
Full job description
ABOUT ADVANCED ENERGY
Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.
POSITION SUMMARY:
Initial point of contact and representative of the company to internal and external customers. This position acts as the local office-based liaison on behalf of customers in support of Photonics service activities. The RMA Coordinator is responsible for ensuring on-time delivery of return merchandise authorization (RMA) shipments to customers as scheduled by AE’s committed shipment date and improves Global Service Operations ability to meet customer delivery requirements by understanding BU capacity, identifying constraints, and actively reducing lead times by product. Handles multiple, time-sensitive tasks and reporting related to customer inquiries and solving problems. Ownership for the accurate receipt and shipment of service items and technical coordination for Photonics products. Interacts daily with customers via phone, email, and web and coordinates frequently with local and remote Technical Support staff, Customer Advocates, Engineers, and Service Managers. Uses SAP and internal factory floor tracking applications intensively to provide and update service notifications with reporting and process status updates, creating and maintaining accurate records to support internal and external customer expectations.
RESPONSIBILITIES:
Respond to inquiries both internally and externally about Photonics servicing, warranties, and lead-times in time-sensitive manner
Assumes technical ownership of service repair processes acting as key service liaison between internal and external customers. Responds to questions related to RMA repair efforts both internally and externally
Manages Service WIP backlog to ensure lead-times and customer expectations are met, including acting as an advisor to Supervisor teams on prioritization and capacity discussions
Provides the estimated resolution dates to the Service Supervisors for delayed RMAs
Coordinates with supporting departments and service teams to meet escalation objectives, customer asks, and internal department requests
Provides input to management; schedules and/or interfaces with, Sales, Service Supervisors, Service Operations Managers, and Technical Support groups
Responsible for daily operations reporting and drives service planning meetings
Works to resolve resource shortages, material shortages, backlogs, and other potential schedule interruptions. Requests and coordinates supporting department assistance to meet customer committed turnaround times
Escalates non-workable backlog and drives all issues to closure to ensure delayed RMAs do not adversely impact scheduled output or OTD. Requests and coordinates support department assistance to ensure RMAs are completed according to customer required Turn-Around Times
Develops and implements the company's production control functions including any of the following activities: RMA planning/coordination, work-in-process tracking, and throughput performance reporting
Resolves administrative errors that prevent the closure and shipment of RMAs in a timely manner
Continuous improvement of service processes, inventory management (accuracy), warehouse tools/systems enhancement and efficiency of the workforce
Represents the service process during internal and external audits, including ISO recertifications
May be required to lead projects that contribute to lead time improvement or service process improvements
Other duties as assigned
WORK ENVIRONMENT:
This position is an in-person role and based in the Vancouver, WA office (no hybrid or remote).
Works in a standard office environment in a manufacturing facility
QUALIFICATIONS:
Effective team member; capable of collaborating on complex tasks
Able to manage and resolve conflicts, driving escalations and issues to closure
Ability to juggle multiple tasks and competing priorities in a time sensitive and customer centric environment with excellent follow through
Capability to respond quickly, decisively, assertively, and professionally to changing requirements in customer demand
Excellent judgment and initiative, including the ability to effectively balance multiple priorities while working independently
Ability to present ideas in a clear and persuasive manner, both orally and in writing
Able to strengthen internal and external customer relationships with Service and other support staff to improve customer satisfaction and gain insight into issues
Strong computer skills in MS Office programs including Word, Excel, PowerPoint, Access, Outlook
EXPERIENCE:
3-5 years of experience in customer service role or in a repair operations environment, involving time-sensitive phone-email-web interactions, complex product offerings and processes, and advanced business systems
Proven track record of success and growth in positions of increasing responsibility
Experience with business systems and planning software; SAP strongly preferred
EDUCATION:
High school education or equivalent
COMPENSATION:
As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $22.00 per hour to $28.00 per hour.
BENEFITS:
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan for eligible positions, and a discounted Employee Stock Purchase Plan.
In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:
Medical - multiple medical plans are available to choose from
Short and long-term disability and life insurance
Health savings and flexible spending accounts
Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
8 hours of paid volunteer time off
8 weeks of paid parental leave for both parents
Company matched 401(k)
Tuition reimbursement
Expanded mental health coverage and employee assistance programs
Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance
Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.
Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to[email protected]
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Denver, Colorado
LinkedIn followers
86,482
Total funding
$1.6B
Advanced Energy Industries, Inc. is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. Advanced Energy’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial production, medical and life sciences, data center computing, networking and telecommunications.
Why be a part of Advanced Energy?
At AE, we’re proud to be a global leader in precision power technology. Our products enable innovation in a wide range of industries including semiconductor equipment, industrial, medical, telecommunications, and data center computing.
For more than 40 years, we’ve been bringing together the smartest, most passionate minds to deliver cutting-edge solutions for our customers. What you do here makes an impact.
Our people are great at what they do, and even better at working together. Our culture thrives on collaboration and our core values are at the heart of everything we do.
We are a playground for new ideas. Come shape the future with us by pushing the boundaries of what's possible.
At AE, we are powering technology together.
For more information about our products, contact [email protected].
Offices: 1595 Wynkoop St, Denver, Colorado 80202, US
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