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Sydney, New South Wales, Australia • Hybrid
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The role is responsible for the health, stability, and security of the ServiceNow platform supporting IT and enterprise service delivery. Key duties include monitoring platform performance, managing security controls, and supporting upgrades and patches.
Candidates must be a ServiceNow Certified System Administrator with proven experience in complex enterprise environments. Proficiency in configuring workflows, business rules, and UI policies is required.
Hybrid work environment - 3 days in office
12-month max-term contract
Be the custodian of platform health, stability and security in a highly visible role
Own the day-to-day health and performance of a complex ServiceNow platform supporting both IT and enterprise service delivery
About the business/role/team
You will be joining the IT Operational Services function within the Bank, supporting a strategic enterprise platform that underpins IT and business service delivery.
The ServiceNow System Administrator sits within the MyService Platform Team and reports to the ServiceNow Technical Lead. The team is responsible for platform governance, core administration, configuration and continuous improvement across ServiceNow.
This role focuses on the core platform layer, working closely with Business Analysts, developers, managed service partners, Configuration Analysts and Asset Analysts to ensure the platform remains stable, secure and performant.
About the role
Proactively monitor the health and performance of the ServiceNow platform and respond to issues before they impact users
Administer core platform functions including users, roles, groups and security controls
Maintain platform stability through effective incident resolution, root cause analysis and preventative fixes
Support and maintain configurations including workflows, business rules, forms and UI policies across modules
Ensure platform security, compliance and adherence to governance standards
Support platform upgrades, patches and releases, including validation and impact assessment
Troubleshoot and resolve platform defects, working with internal teams and vendors where required
Provide responsive support to platform users and stakeholders, ensuring a high-quality user experience
Contribute to continuous improvement through optimisation, standardisation and automation opportunities
About you
Proven experience as a ServiceNow System Administrator in a complex enterprise environment
Strong understanding of core platform administration, including security, access and instance management
Experience supporting multiple modules
Hands on experience configuring workflows, business rules, forms and UI policies
Strong troubleshooting and problem-solving capability with a proactive mindset
Experience monitoring platform health and managing incident resolution end to end
Ability to work collaboratively with technical teams, vendors and business stakeholders
ServiceNow Certified System Administrator required
Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drive the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.
Application Close :
August 14, 2026We conduct monetary policy, work to maintain a strong financial system and issue the nation’s banknotes.
The Reserve Bank of Australia is Australia's central bank. Its duty is to contribute to the maintenance of price stability, full employment, and the economic prosperity and welfare of the Australian people. It does this by setting the cash rate to meet a medium-term inflation target, working to maintain a strong financial system and efficient payments system, and issuing the nation's banknotes. The Bank provides selected banking services to the Australian Government and its agencies, and to a number of overseas central banks and official institutions. Additionally, it manages Australia's gold and foreign exchange reserves.
Offices: 65 Martin Pl, Sydney, NSW 2000, AU
