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Medical Airlift Communications Supervisor - Airlift Northwest
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$34/hr–$49/hr
Full-time
bachelor degree
Health Insurance, Retirement Benefits, Professional Development, Paid Time Off
Posted 2d ago
~40 hrs/week
Responsibilities
Supervise medical airlift communications specialists to ensure the efficient coordination of air and ground emergency medical transport. Manage daily operations, including staff scheduling, performance evaluations, budget assistance, and ensuring compliance with regulatory standards.
Requirements
Requires a bachelor's degree in business or a related field with three years of healthcare management experience, or six years of equivalent experience without a degree. Must possess experience in communications operations, air traffic control, or emergency dispatch.
Full job description
Job Description
INTERVIEWS TO BEGIN IN LATE SEPTEMBER
AIRLIFT NORTHWEST - COMMUNICATIONS CENTER has an outstanding opportunity for a MEDICAL AIRLIFT COMMUNICATIONS SUPERVISOR
WORK SCHEDULE
100% FTE
Variable Shifts
DEPARTMENT DESCRIPTION
Airlift Northwest is the region’s premier critical care transport service providing rotor-wing, fixed-wing, and ground critical care transport operations across a complex multi-state system.
POSITION HIGHLIGHTS
Supervise staff of medical airlift communications specialists who coordinate air/ground transport for emergency medical care, and ensure triage of local and interstate medical flights, ground transport and medical team confirmation
Train new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action
PRIMARY JOB RESPONSIBILITIES
Assist the Manager with budgets (staffing, equipment and training needs), scheduling (shift staffing and overtime) and payroll
Assist in the development, implementation, and maintenance of policies and procedures related to the functions of the Communications Center and ensure consistency with ALNW protocols and goals
Ensure timeliness and accuracy of patient registrations, hospital admissions, and discharges and telephone interactions
Investigate complaints and initiate corrective action
Monitor staff on comprehension of, and training needs regarding regulatory compliance for HIPAA, billing/reimbursement requirements for Medicare/Medicaid, other third-party payers, and regulatory agencies
Support the Airlift Northwest quality improvement (QI) and process improvement activities by participating in committees as assigned, and developing department-specific programs as well as preparing QA/QI reports
Routinely fill in, as required, during periods of staffing shortages (e.g., staff sick leave and vacation leave)
REQUIREMENTS
Bachelor’s degree in business, public relations, or related field AND three years of experience in management or supervision in a health care setting
OR
In lieu of a degree, six years of experience in management or supervision in a health care setting
Must have experience in Communications Operations Center, Air Traffic Control Center, or Emergency Dispatch
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
ABOUT AIRLIFT NORTHWEST
Airlift Northwest is dedicated to providing safe, efficient and compassionate air medical transport for critically ill and injured infants, children and adults, 24 hours a day, 7 days a week. The region’s first air medical transport service, Airlift Northwest has flown more than 100,000 patients since its founding in 1982. Its helicopters and fixed-wing aircraft are strategically located at eight bases throughout the Pacific Northwest and Southeast Alaska. On-board medical experts handle everything from advanced cardiac life support to neonatal resuscitation, all while flying patients to the best available care for their condition.
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
Related keywords
Airlift NorthwestUW MedicineMedical AirliftCommunications CenterEmergency Medical ServicesCritical Care TransportRotor-wingFixed-wingGround TransportTriageHIPAAMedicareMedicaidQuality AssuranceQA/QIRegulatory Compliance
A higher degree of healthcare: 35,000 experts, researchers & educators at the University of Washington’s health system.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Seattle, WA
LinkedIn followers
53,262
Total funding
$20M
UW Medicine is the University of Washington’s integrated clinical, research and learning health system with a single mission: to improve the health of the public. Its 35,000 faculty, staff, students and trainees are dedicated to delivering high-quality patient care and making important discoveries that lead to new approaches for the diagnosis, treatment and prevention of human disease.
UW Medicine is home to one of the world’s largest and most comprehensive medical research programs as well as innovative learning programs for students, trainees and practitioners. As the only health system in Washington, Wyoming, Alaska, Montana and Idaho that connects research, education and patient care, UW Medicine provides a higher degree of healthcare, ranging from primary and preventive care to the most specialized care for complex medical conditions.
UW Medicine includes Airlift Northwest, Fred Hutchinson Cancer Center, Harborview Medical Center, University of Washington Medical Center – Montlake, University of Washington Medical Center – Northwest, UW Medicine Primary Care, UW Physicians and UW School of Medicine. UW Medicine shares in the ownership of Children’s University Medical Group with Seattle Children’s.