Sarasota, Florida, United States · Remote OK
$19/hr–$20/hr
Job DetailsJob Location: Sarasota, FL - Sarasota, FL 34237Position Type: Full TimeSalary Range: $19.00 - $20.50 HourlyIt's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representative…
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Sarasota, Florida, United States · Remote OK
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Sarasota, Florida, United States · On-site
$20/hr–$23/hr
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Sarasota, Florida, United States · On-site
Please click here to review our Applicant Privacy Policy. LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it’s a lifestyle! Live the Island Life as an ambassador of our brand, representing t…
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Sarasota, Florida, United States · On-site
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Sarasota, Florida, United States · On-site
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Sarasota, Florida, United States · On-site
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Sarasota, Florida, United States · On-site
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Sarasota, Florida, United States · On-site
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Sarasota, Florida, United States · On-site
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Skills: Guest Service, Communication, Teamwork, Time Management, Problem Solving
Sarasota, Florida, United States • Remote OK
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, process application data entry, and handle online chat inquiries.
Candidates must be 18+, pass a background check and drug test, and have a secure home workspace with high-speed hard-wired internet. Proficiency in Spanish and comfort with new technology are required or highly preferred.
Job DetailsJob Location: Sarasota, FL - Sarasota, FL 34237Position Type: Full TimeSalary Range: $19.00 - $20.50 HourlyIt's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time/Seasonal
· $19.00/hr. Spanish Bilingual, plus performance incentives
Requirements
18 years of age or older
Complete Background check and drug test within 3 days
Dedicated, private, and secure workspace
Personal device with functioning camera required for the Training Period
Committed to full attendance for paid 3-week Training period
Minimum Internet Speed of 100 mb/s with ethernet
Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
NOT compatible with mobile internet service providers and/or satellites.
NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
(For example, T-Mobile is not compatible with our internal systems)
Deliver the highest level of customer service experience consistently
Manage customer accounts and provide technical support
Online chat inquiries as assigned
Interpret and follow defined procedures and policies
Creative problem-solving skills
Flexibility and adaptability to changing projects and updates
Time and task management (multitasking and task prioritization)
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Qualifications
Moderate to Advanced computer skills
High level of comfort learning new technology
High level of professionalism
Excellent verbal and written communication skills
Comfortable working from home
Self-motivated and success-driven
Full-Time, Seasonal role
Performance and attendance-based incentives, in addition to the base pay
The convenience of working from home
Collaborative and supportive team environment
401K Match
Individual Coverage HRA (ICHRA)
Paid time off (PTO)
Preferred Experience (not required)
Previous experience in customer support or technical support role
Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
Previous experience in a Call Center
Familiarity with CRM systems and practices
Spanish Bilingual, a plus
We are a company on a mission to improve the way people shop for and enroll in health insurance.
We are a company on a mission to do good through technology. Vimo dba GetInsured was founded with the passion to help as many Americans enroll in affordable health insurance as possible, with the same ease as buying a plane ticket or booking a hotel room online. After the passage of the Affordable Care Act, we pivoted our mission to help states build such easy-to-use marketplaces through a SaaS platform. Today, our focus is largely the same — leverage cloud-based SaaS solutions to modernize and streamline public sector health and human services operations, enabling more Americans to gain easy and timely access to affordable healthcare and safety net programs. As the Vimo family grows, so does our capacity to help Americans get the coverage they need. We look forward to the work ahead and all the good that can be done through our cutting-edge technology. We are truly living up to our mission: to make finding and enrolling in affordable health coverage easy for all Americans.
Offices: 1305 Terra Bella Avenue, Mountain View, CA 94043, US
