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San Francisco, California, United States · On-site
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San Francisco, California, United States · On-site
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San Francisco, California, United States · On-site
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San Francisco, California, United States · On-site
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Design and maintain core cloud infrastructure to ensure scalability, reliability, and high developer velocity. Build monitoring, observability tools, and CI/CD pipelines while optimizing performance for an AI-first workflow.
Requires 3+ years of experience in backend or infrastructure engineering with strong hands-on cloud expertise. Candidates should have startup experience, a growth mindset, and be willing to work on-site in San Francisco.
We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.
Our product has a very large problem space so there’s a ton of stuff to build and take ownership of - we’d be excited to get your help as we're hiring several extremely talented software engineers across the stack.
Design and maintain the core infrastructure across our cloud environments — own it end to end, not just keep the lights on.
Prevent incidents before they happen. Build the monitoring, alerting, and observability that catches problems while they're still small.
Make our systems scale. Find the limits before our growth does and engineer past them.
Own developer velocity. Build the CI/CD pipelines and internal tooling that let every engineer here ship faster.
Hunt down performance bottlenecks and speed them up.
Build for an AI-first workflow — lean on agents and automation to do more with a small team.
You have 3+ years in backend or infrastructure engineering and strong hands-on experience with cloud infrastructure.
You highly leverage AI for software development and can juggle multiple workstreams at the same time.
You’ve worked at startups previously and navigated ambiguous environments.
You genuinely enjoy building scalable and reliable systems
You have a growth mindset, want to constantly improve, and want to receive feedback.
You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we'll all love
(Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).
(Bonus) You have experience with building agentic products in production.
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!
Additional Job details
The base salary range for this position is $180k - $250k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.
A modern, powerful support system built for B2B.
Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, AI knowledge base, AI agents, account intelligence, customer marketing, and more.
Offices: San Francisco, US · 144 Townsend St, San Francisco, California 94107, US
