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Responsible for installing, servicing, and upgrading mailing and document systems at customer sites. This includes diagnosing technical issues, performing routine maintenance, and providing operational training to clients.
Requirements
Requires a High School Diploma and experience in electrical/mechanical installation and customer service. Candidates must possess a valid driver's license and the ability to lift up to 50lbs.
Full job description
Company Description
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job Description
The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.
Reporting directly to the Field Service Manager this role is responsible for:
Install, service or upgrade equipment onsite at customer locations
Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
Provide training and guidance to customers on the proper operation and maintenance of products
Configuring hardware and embedded software components after installation
Performing routine maintenance on technology equipment
Testing equipment to troubleshoot the issues
Keep clients apprised of progress during maintenance or a down system situation
Maintaining all tools and equipment used during service calls
Teaching customers how to use the equipment properly
Managing the stock of replacement parts and equipment
Willingness to travel to customer sites frequently, up to 100%.
Valid driver's license, with a clean driving record
Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions
Advance configuring and servicing hardware and software business applications
Products Assignment
Small/Medium/Large Mailing Systems
Small/Medium/Large Document Systems
Parcel Lockers
Addressing Systems Small/Medium/Large
Shipping/Accounting/Tracking Software
Qualifications
High School Diploma/GED or equivalent work experience
1+ years of experience in Customer Service or equivalent experience, preferred
1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
Ability in reading technical diagrams, manuals, and schematics
Troubleshooting and repairing both hardware and electronic components, preferred
Proficiency in reading technical diagrams, manuals, and schematics, preferred
+ years of experience in Customer Service or equivalent experience, preferred
3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
Ability in reading technical diagrams, manuals, and schematics
Ability to diagnose and repair base level equipment •Able to communicate effectively with customers, sales, and technology teams
Experience with Mail-related equipment, or parcel lockers a plus
Strong attention to detail and follow-up skills with the ability to identify and resolve problems
Ability to problem solve and operate independently
General organizational skills with the ability to multi-task and adapt as priorities change
Ability to diagnose and repair mid level equipment
Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
Strong organizational skills with the ability to multi-task and adapt as priorities change
Can lift or move 50lbs with or without accommodation. Within OSHA guidelines
Ability to mentor/train jr technicians
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Turn your passion into performance. Apply now.
#LI-NB1
Additional Information
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. Our wide range of solutions has ensured the safe and secure delivery of more than 100 million packages and online orders. With the strength of our combined power, reach, and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge.
For more information about Parcel Pending by Quadient, visit: parcelpending.com
To apply to Parcel Pending by Quadient jobs, please visit https://parcelpending.com/careers
To apply to our parent company, Quadient, please visit https://careers.quadient.com/global/en/search-results
Offices: 475 Goddard #150, Irvine, California 92618, US
Package Management SolutionElectronic LockersParcel DeliverySmart Lockersproperty managementCommercial Real Estateand Real Estate DevelopmentService IndustrySoftwareManagement Consulting