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The associate researches and resolves customer account inquiries and specialty servicing issues such as misapplied payments and defaults. They are responsible for documenting findings and collaborating with internal teams to ensure timely resolution of account issues.
Requires a high school diploma or GED and 0-2 years of experience in a call center, collections, or customer service role. Candidates must possess strong communication skills and the ability to work in a metrics-driven environment.
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Customer Assistance Associate supports Collections with customer account inquires by researching and resolving account issues such as misapplied payments, extensions, first payment defaults, deceased accounts, and voluntary repossessions.
HOW YOU WILL MAKE AN IMPACT
Research and resolve customer account inquiries and specialty servicing issues, including misapplied payments, extensions, first payment defaults, deceased accounts, and voluntary repossessions.
Review account activity, documentation, and system notes to determine appropriate resolution steps in accordance with company policies and procedures.
Communicate with customers and internal teams to gather information, provide updates, and support timely resolution of account issues.
Accurately document account information, research findings, and resolution actions in applicable systems.
Complete assigned work queues, follow-up activities, and daily tasks within established timelines and operational goals.
WHAT YOU WILL BRING TO THE ROLE
Minimum 0-2 years related experience in a call center performing Collections, Customer Service or Backoffice functions.
Automotive retail and/or lease experience a plus.
High school graduate or GED equivalent required
Strong attention to detail and accuracy in reviewing and documenting account information.
Ability to research customer account issues and follow established procedures to support timely resolution.
Strong verbal and written communication skills for customer and internal partner interactions.
Ability to prioritize assigned work, manage follow-up activities, and meet daily productivity goals.
Basic knowledge of customer service, collections, account servicing, and/or back-office support processes.
Customer-focused approach with the ability to work collaboratively in a structured, metrics-driven environment.
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.
WE TAKE CARE OF OUR PEOPLE
At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.
Benefits Highlights
Hybrid flexibility – 4 days in office, 1 day remote
Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
Comprehensive health coverage – medical, dental, and vision plans
Employer-funded HSA contributions to help reduce healthcare costs
401(k) with company match and immediate vesting from day one
100%25 company-paid life and disability insurance
Wellbeing benefits including fitness and health resources
Leadership programs and career development that support continuous learning
Paid Volunteer Time Off and a company charitable donation in your honor
Because great benefits help you thrive—personally and professionally.
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.
OTHER DETAILS
Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].
Global Leader in Mobility Finance
Hyundai Capital America (HCA) is one of the largest auto finance companies in the U.S. supporting the financial services needs of Hyundai Motor America, Genesis Motor America, and Kia America. Through the Hyundai Motor Finance®, Genesis Finance®, and Kia Finance America® brands, HCA offers installment loans, leasing, and financing products to consumer and business customers across the U.S., as well as inventory, real estate, and operating capital financing for Hyundai, Genesis and Kia dealerships. Over the last 35 years, HCA has effectively served more than 2.7 million customers and more than 1,800 dealers nationwide. In addition to its headquarters in Orange County, California, HCA has customer support centers in Atlanta, GA and Dallas, TX. Our subsidiary, Hyundai Protection Plan, Inc.** offers vehicle service contracts and other vehicle protection products under the Hyundai Protection Plan, Genesis Protection Plan and Power Protect brands. In addition to our headquarters in Irvine, CA we have three operations centers in the US—in Atlanta, Dallas, and Newport Beach—with employees all committed to being a value-adding partner for our customers and supporting them with industry-leading customer service. Led by Hyundai Capital Services in Korea, Hyundai Capital has global coverage and is present in 14 countries throughout the world. In addition to a competitive benefits package, employees are encouraged to make the most of Global Rotation Programs designed to break down global borders and provide them with relevant international experiences. *Genesis Finance does business as Genesis Finance USA in Utah. **Hyundai Protection Plan Florida, Inc. in Florida, and doing business as Hyundai Capital Extended Services in California. Licensed by the Connecticut Department of Banking to do business in Connecticut under Lic#SFC-1885, SFC-BCH-931398, SFC-BCH-20110 & SFC-BCH-931638. Expiration date: December 31, 2025. www.nmlsconsumeraccess.org. Maryland Lic#1885.
Offices: 3161 Michelson Drive, Suite 1900, Irvine, CA 92612, US
