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Full-time
Health insurance, HSA with company match, 401k plan with company match, Employee assistance program, Employee appreciation days, Employee wellness events
Posted 5d ago
~40 hrs/week
Responsibilities
The role involves scheduling clinic appointments, verifying insurance eligibility, and managing patient demographic and medical information. Additionally, the scheduler will handle incoming calls, process referrals, and ensure strict adherence to HIPAA guidelines.
Requirements
Candidates must have at least one year of experience in the healthcare field and strong computer and data entry skills. Proficiency in medical terminology and insurance plans is required, with previous call center experience preferred.
Full job description
Come join our amazing team!
Benefits:
Competitive Health & Welfare Benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Minimum Qualifications:
Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
Knowledge of medical terminology and insurance plans.
Essential Functions
Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
Collect all pertinent demographic information, insurance information, and medical information.
Utilizes scheduling tools and a referral system to schedule patient appointments.
Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
Answer and resolve all incoming calls and requests in a timely and accurate manner.
Communicate with supervisor and/or leads about potential patient concerns.
Triage and relay necessary messages to appropriate staff members.
Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
Ensure strict confidentiality of all health records and member information.
Meets HIPAA guidelines
Related keywords
Medical Office SchedulerHealthcareEMRSchedulingInsuranceHIPAAData EntryReferral SystemPatient DemographicsCall CenterCustomer ServiceClinicConsultationsFollow-up visitsTriage
HOPCo is the leading provider of musculoskeletal value-based health outcomes, service line and practice management.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
2000
Headquarters
Phoenix, AZ
LinkedIn followers
8,612
Healthcare Outcomes Performance Company (HOPCo) is the leading provider of musculoskeletal value-based health outcomes management, service line management and practice management. This includes comprehensive management and optimization of specialties such as orthopedics, spine, hand, pain management, rehabilitation and neurology.
HOPCO’s integrated care and analytics platform has proven to increase the quality of patient care and program revenue while reliably reducing the total cost of care across the care continuum for practices, health systems and payors alike.
HOPCo’s affiliated payors, practices and health systems successfully participate in highly efficient value-based contracting (bundled payments, capitated population health programs, and other risk-based arrangements) utilizing HOPCo’s proprietary platforms, IT solutions, integrated analytics, and standardized care pathways. This helps our partners obtain real time, actionable insights into their systems, allowing them to comprehensively manage the entire business while improving outcomes for their treasured patients.
As a result, HOPCo has become the only organization with proven and sustainable success in population health management of musculoskeletal specialty care.
Offices: 18444 N 25th Ave, Suite 320, Phoenix, AZ 85023, US
healthcare managementorthopedicspractice managementhealthcare outcomesmusculoskeletalpopulation health managementMSOorthopedicsorthopedic surgeryvalue based care