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$18/hr–$20/hr
Full-time
bachelor degree
Health benefits, Well-being support, Future planning, Paid time off, Leave programs, Employee product discounts
Posted 2d ago
Apply by Oct 16
~40 hrs/week
Responsibilities
The Keyholder partners with the Store Manager to lead and develop the store team while ensuring exceptional customer experiences and operational excellence. They act as a role model on the sales floor, coaching team members and stepping into leadership responsibilities when the manager is unavailable.
Requirements
Candidates should have 2-3 years of retail experience, preferably in fashion or accessories, with previous leadership experience. Strong communication, coaching abilities, and a flexible, team-first mindset are essential for this role.
Full job description
Who We Are
At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven by technology and our core values: Authenticity, Grit, Curiosity, Humor, and Impact. If you are a forward-thinker who thrives in a diverse, global setting, we want to hear from you.
Make An Impact
Our Full-Time Keyholders make an impact by partnering with the Store Manager to lead, develop, and inspire a store team that delivers exceptional customer experiences and drives results. They play a critical role in supporting daily operations, ensuring execution of Fossil’s brand standards, and helping foster an engaging environment where people and performance thrive.
Full-Time keyholders act as role models on the sales floor, coaching team members, delivering training, and ensuring that brand initiatives and operational standards are consistently met. They step into leadership responsibilities when the Store Manager is unavailable and help drive a culture of accountability, teamwork, and fun. They are enthusiastic product experts who are flexible and adaptable to changes in the business. One of their main focuses is to observe and listen to their team, recognizing and coaching them to deliver an exceptional store experience.
They align their day with business needs and take action to successfully achieve sales goals. They embrace teamwork and focus on creating a positive environment for those around them. After all, we are “Greater Together.” We are looking for people who embody our core values; Authenticity, we are all in with our unique selves. Everyone is different at Fossil and we love it! Grit, we push through, we bounce back and we set our sights on the prize & go after it. Curiosity, we ask what if? What’s next? Sense of Humor, we don’t take ourselves too seriously. Yeah, seriously. Making an Impact, we go big. We perform. We make a difference.
Who You Are
2–3 years of retail experience, preferably in fashion or accessories.
Previous leadership experience preferred (keyholder, supervisor, or similar).
Passion for delivering exceptional customer service.
Strong communication and interpersonal skills.
Ability to motivate, coach, and inspire team members.
Detail-oriented with strong organizational skills.
Flexible and adaptable in a fast-paced retail environment.
Team-first mindset with a genuine interest in helping people succeed.
Bachelor’s degree preferred but not required.
Ability to build brand loyalty
Genuinely cares to help people succeed
Outstanding written, verbal, and presentation skills
Collaborative with others, yet able to self-motivate and direct
Committed to continuous learning with the ability to adapt and flex
Proven sales expertise
Able to adjust and customize according to the needs of the business
What We Offer
Comprehensive benefits supporting health, well-being, and future planning
Paid time off and leave programs for life’s important moments
Opportunities for growth, learning, and development
Employee product discounts
Scheduling Requirements
MUST HAVE OPEN AVAILABILITY
35-40 hours per week
At Fossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We’re committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team.
We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
If you need any accommodations during the interview process, just let us know at [email protected].
For over 40 years, we’ve been inspired to create one-of-a-kind accessories. What started as a humble watchmaking business has grown into a diverse portfolio of owned brands, including Fossil, Michele, Skagen, and Zodiac, and licensed brands, Armani Exchange, Diesel, Emporio Armani, Michael Kors, and Tory Burch. Together, we are committed to delivering the best in design and innovation through an assortment of traditional watches, one-of-a-kind handbags, jewelry and small leather goods and more.
Offices: 901 S Central Expy, Richardson, Texas 75080, US · Unit 2210, 22F Mira Place Tower A, 132 Nathan Road, Tsim Sha Tsui, Kowloon ., HK · Riehenring 182, 4058, Basel, Basel-Town ., CH
LifestyleE-CommerceMarketingFashionApparelRetailManufacturingBeauty & Personal Accessories StoresRetail and wholesale