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Job DetailsJob Location: Orlando Office - Orlando, FL 32801Company Overview

At Margaritaville at Sea our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here!

Role

The Port Operations Analyst plays a key role in supporting the efficiency, performance, and cost management of port and shoreside operations for Margaritaville at Sea. As part of the Operations team, this position leverages data and analytics to optimize port activities, enhance turnaround performance, and support a seamless guest experience. The analyst translates operational data into actionable insights, supporting decision-making related to port performance, vendor management, scheduling, and continuous improvement initiatives.

Responsibilities

Operational Performance Monitoring: Analyze day-to-day port operations, including vessel turnaround times, embarkation and debarkation efficiency, and on-time departures, to identify performance gaps and improvement opportunities.

Turnaround & Throughput Optimization: Evaluate port throughput, passenger flow, and resource utilization to support efficient vessel turnarounds and enhance the overall guest experience.

Cost Management & Analysis: Review and analyze port-related expenses, including labor, terminal services, and vendor contracts, to identify cost-saving opportunities and ensure budget adherence.

Vendor & Partner Performance Management: Track and evaluate the performance of port vendors, terminal operators, and service providers to ensure service level expectations, contractual obligations, and operational standards are met.

Reporting & Dashboard Development: Develop and maintain operational reports and dashboards that track key performance indicators (KPIs), providing stakeholders with visibility into port operations performance and trends.

Process Improvement & Efficiency Initiatives: Identify, recommend, and support the implementation of process improvements to streamline operations, reduce delays, and enhance service delivery.

Scheduling & Operational Planning Support: Assist with port scheduling, berth planning, and resource coordination to ensure operational readiness and alignment with vessel itineraries.

Cross-Functional Coordination: Collaborate with Marine Operations, Guest Services, Safety, and Finance teams, as well as port authorities, to align operational execution with organizational goals.

Risk Identification & Issue Resolution: Monitor operational risks and disruptions, provide data-driven insights to support mitigation strategies, and assist in resolving issues impacting port performance.

Compliance & Standards Monitoring: Support adherence to regulatory requirements, safety protocols, and company operational standards through data tracking and performance review.

Ad Hoc Analysis & Special Projects: Conduct ad hoc analysis and support special projects, including new port launches, operational changes, and strategic initiatives.

Data Integrity & Quality Assurance: Ensure the accuracy, consistency, and reliability of operational data used in reporting and decision-making processes.

Additional Responsibilities: Perform other duties and special projects as assigned to support evolving operational needs and organizational priorities.

QualificationsQualifications

Bachelor’s degree in Business, Supply Chain, Logistics, Maritime Studies, Operations Management, or a related field is required.

Experience

2–4+ years of experience in operations analysis, logistics, maritime operations, port operations, or a related field. Experience in the cruise, shipping, or transportation industry is preferred.

Knowledge, Skills, and Abilities

Strong understanding of port operations, logistics, and terminal processes

Knowledge of operational performance metrics, including turnaround times and throughput efficiency

Ability to analyze operational data and identify trends, risks, and improvement opportunities

Advanced proficiency in Microsoft Excel, including data analysis, pivot tables, and reporting

Experience with business intelligence and data visualization tools (e.g., Tableau, Power BI) preferred

Strong analytical and problem-solving skills with a focus on operational efficiency and cost control

Ability to manage and interpret large datasets with a high level of accuracy and attention to detail

Excellent written and verbal communication skills, with the ability to present insights to diverse audiences

Strong organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment

Ability to collaborate effectively with cross-functional teams and external partners, including vendors and port authorities

Working knowledge of vendor management, contract performance, and service level expectations

Ability to identify operational risks and support development of mitigation strategies

Self-motivated, adaptable, and proactive with a continuous improvement mindset

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: This role requires periodic travel, including time onboard company cruise ship vessels, to support the operation and gain operational insight.

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-person.” Which means the physical office is in Orlando.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Margaritaville at Sea, your total rewards package is much more than your base salary. We provide comprehensive and innovative benefits to meet your needs, including:

Health Benefits

Cost-effective medical, dental and vision plans

Employee Assistance Program and other mental health resources

Additional programs include company paid term life insurance and disability coverage

Financial Benefits

401(k) plan that includes a company match

Paid Time Off

Holidays – All full-time and part-time with benefits employees receive days off for 10 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.

Vacation Time – All full-time employees at the below the Director level start with 15 days/year; Director and above level have Discretionary Time Off, which for Directors is generally 15 days and for VPs and above 21 days. Part-time with benefits employees receive time off based on the number of hours they work.

Other Benefits

Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a fast growing company that offers opportunities for advancement.

In addition to other duties/functions, this position requires full commitment and support for promoting an ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Margaritaville at Sea is an equal employment opportunity employer and all qualified applicants will receive consideration for employment on the basis of sex, race, color, sex, sexual orientation, gender identity, genetic information, national origin, religion, age, protected veteran status, disability status, marital status or any other classification protected by applicable local, state, federal, and/or international law.