Overview The Customer Relationship Management (CRM) Operations Analyst supports the Director of CRM and Admissions Retention Operations and the CRM Administrators in the planning, implementation, documentation, maintenan…
Skills: Microsoft Dynamics 365, Business Analysis, CRM Administration, Data Integrity, Workflow Automation
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$41k–$52k/yr
Full-time
bachelor degree
Posted 3d ago
Apply by Aug 4
~37 hrs/week
Responsibilities
The CRM Operations Analyst supports the maintenance, configuration, and optimization of the University's Microsoft Dynamics 365 platform. They are responsible for developing automated workflows, creating analytical reports, and collaborating with stakeholders to improve admissions operations.
Requirements
Candidates must hold a bachelor's degree in a relevant field and possess at least two years of professional experience with CRM systems or administrative technology. Strong analytical, problem-solving, and communication skills are required to manage multiple projects and system enhancements.
Full job description
Overview
The Customer Relationship Management (CRM) Operations Analyst supports the Director of CRM and Admissions Retention Operations and the CRM Administrators in the planning, implementation, documentation, maintenance, and continuous improvement of the University's Microsoft Dynamics 365 Admissions platform and related operational processes. Working collaboratively with CRM Administrators, this position contributes to departmental initiatives through business analysis, reporting, workflow automation, documentation, maintenance of Microsoft Dynamics 365, testing, implementation of CRM enhancements, and operational support. The CRM Operations Analyst independently completes assigned work, communicates project progress and potential blockers, participates in collaborative review and iterative refinement, and contributes to the successful completion of departmental initiatives that improve admissions operations and the overall user experience.
Responsibilities
Operational Projects & CRM Enhancements
Participate in the planning, development, testing, implementation, and documentation of CRM enhancements and operational initiatives
Independently complete assigned operational and project work while communicating progress, identifying questions or blockers, participating in collaborative review, and incorporating feedback through implementation and project completion
Assist with Microsoft Dynamics 365 configuration, maintenance, optimization, system upgrades, releases, and feature implementations
Assist with testing, validating, refining, and implementing CRM enhancements and operational solutions
Contribute to multiple concurrent projects while maintaining established priorities and timelines
Work collaboratively with the Director of CRM and Admissions Retention Operations, CRM Administrators, Information Technology, and departmental stakeholders to advance CRM initiatives
Communicate project status, implementation progress, risks, questions, and blockers in a timely manner
Participate in solution reviews, testing, refinement, and continuous improvement activities
CRM Operations Support
Provide operational support for Microsoft Dynamics 365 and related admissions technologies
Investigate reported issues, perform testing, validate proposed solutions, and assist CRM Administrators in resolving operational and technical problems
Assist with maintaining system configuration, data integrity, system security roles, user permissions, and day-to-day operational stability
Escalate complex technical issues when appropriate while maintaining professional communication with users
Business Analysis & Process Improvement
Analyze existing business processes and identify opportunities to improve operational efficiency through technology
Research system functionality and assist in evaluating and implementing solutions that support departmental objectives
Participate in requirements gathering, solution evaluation, and process improvement initiatives
Assist in validating that implemented solutions meet operational and business requirements
Reporting, Analytics & Workflow Automation
Develop and maintain CRM dashboards, reports, charts, system views, Power BI visualizations, and other analytical tools supporting operational decision-making
Develop, test, document, and maintain Microsoft Power Automate workflows and Microsoft Dynamics 365 business processes
Validate reporting accuracy and workflow functionality prior to implementation
Maintain documentation supporting reports, dashboards, and automated business processes
Qualifications
Education/Experience
Bachelor's degree from an accredited college or university in Information Systems, Business Administration, Computer Science, Data Analytics, Higher Education Administration, or a related field, or an equivalent combination of education and experience.
Minimum of two (2) years of professional experience supporting CRM systems, business analysis, higher education technology, or related administrative systems required
Experience with Microsoft Office applications required.
Knowledge/Skills/Abilities
Strong analytical, organizational, and problem-solving skills.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational and time management skills.
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams).
Ability to independently manage multiple assignments while communicating progress, identifying blockers, and meeting established deadlines.
Ability to work independently and collaboratively within a project-oriented environment.
Demonstrated ability to learn new technologies and adapt to changing operational priorities.
Demonstrated initiative while remaining aligned with departmental priorities, project objectives, and implementation standards.
Travel
Must be willing to travel as business needs arise.
Branch Campus of Touro College, 320 West 31st Street, New York, NY 10001
Industry
Higher Education
Company size
51-200 employees
Founded
1971
Headquarters
Los Alamitos, California
LinkedIn followers
100
A branch campus of Touro College, New York, NY founded in 1998, Touro University International was an independent university located in California. The school focused on distance learning to provide career advancement and preparatory skills needed in a modern job market where students earned undergraduate and graduate degrees online. The university believed that diversity in the workforce made it imperative for students to learn from people from a wide variety of backgrounds. By fostering academic exploration, the university prepared students for real-world challenges that required specialized skills.
Touro University Worldwide's story started with the founding of TUI. Dr. Yoram Neumann and Dr. Edith Neumann established TUI in 1998 where it was the first university in the world to offer a regionally accredited doctorate program online with no residency requirements. It was also attractive to government and military students. Drs. Neumann led TUI for 11 years from 1998 to 2009. During their time, 14,000 students graduated and the university built a catalog of more than 50,000 courses. In 2007, TUI was sold to a private equity group.
Since 2000, the Touro College & University System grew to include international sites in Paris and Berlin, as well as coastal campuses in Los Angeles and Miami. Touro College is accredited by the Middle States Commission on Higher Education, (MSCHE) an agency recognized by the United States Secretary of Education and the Council for Higher Education Accreditation.
TUI was originally accredited as a branch campus of Touro College, New York, NY and was later independently regionally accredited by the Accrediting Commission for Senior Colleges and Universities of the Western Association of Schools and Colleges (WASC).
TUI diploma and transcript requests should be sent to the Touro College, New York, NY Registrar's Office: [email protected] or Telephone: (212) 463-0400.
Offices: 4332 Cerritos Ave, Los Alamitos, California 90720, US