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$80k–$85k/yr
Full-time
bachelor degree
Posted 3d ago
~40 hrs/week
Responsibilities
The Assistant Front Office Manager is responsible for leading the front office team and ensuring exceptional guest service standards are met. They will also manage daily operations, including staff training, scheduling, inventory control, and maintaining positive relationships with local vendors.
Requirements
Candidates should have 2 to 3 years of leadership experience in a luxury hotel environment and possess strong organizational and communication skills. A college degree is preferred, along with proficiency in MS Office and the ability to work flexible hours including nights, weekends, and holidays.
Full job description
This position is for the overnight
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
Effectively leading and managing the Front Office team
Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
Ensuring excellent customer service is provided to guests throughout their stay
Selecting, training, and scheduling front desk Associates
Maintaining new procedures for Guest Relations operations that improve processes and communication
Ordering supplies and maintaining an appropriate level of inventory
Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
Performing additional duties as assigned that may be outside of the normal scope based on business needs
QUALIFICATIONS
College degree preferred
2 to 3 years leadership experience in a luxury hotel
Exceptional guest recovery skills
Enjoy interacting with people in a fast paced environment
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt and effectively use new software products
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
The pay scale Assistant Rooms Manager is $80,00.00 to $85,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
Talent Plus Online Assessment Information & Alternative Selection Process Request
As part of its interview process, Pendry Manhattan West uses Talent Online Assessments, a hiring tool administered by Talent Plus, a third-party management consultant company. These Assessments consist of a series of questions related to your talents and abilities which are then analyzed by human resource professionals in conjunction with the other aspects of Pendry Manhattan West’s application and interview process. This information is one of several factors used by Pendry Manhattan West to determine an applicant’s strengths and ultimately their compatibility with a position at the Hotel. The results of Talent Online Assessments are by no means the sole or dispositive factor considered by Pendry Manhattan West when making employment decisions. Rather, Talent Online Assessments are one aspect of the larger application process. New York City Resident applicants who do not wish to participate in a Talent Online Assessment may request an alternative selection process by emailing PMW.Humanresources@pendry.com.
Applicants requesting an alternative selection process should indicate the reasons for their request, and whether such request is made as an accommodation for a disability that prevents the applicant from taking a Talent Online Assessment. The data collected by Talent Online Assessments consist only of an applicant’s name and responses, and Pendry Manhattan West maintains Talent Online Assessment results under strict confidentiality.
We are deeply committed to a fair and equitable hiring process. To ensure a fair and equitable process, Pendry Manhattan West has completed a bias audit of the Talent Online Assessment tools. Results can be requested by contacting PMW.Humanresources@pendry.com.
Data entered into Talent Online Assessments is stored in Talent Bank. This information can be accessed by emailing a request to PMW.Humanresources@pendry.com, and will be provided within 30 days of the request. Data shall not be disclosed where such disclosure would violate local, state, or federal law, or interfere with a law enforcement investigation.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Montage International, the ultra-luxury hospitality management company founded by Alan J. Fuerstman, features a distinctive collection of hospitality brands. Montage International encompasses the ultra-luxury brand Montage Hotels & Resorts, the new luxury hospitality brand Pendry Hotels & Resorts, Montage Residences, Pendry Residences, and the management of some of the country’s premiere golf courses and clubs. Founded in 2002, Montage Hotels & Resorts is an artistic collection of distinctive hotels, resorts, and residences. Pendry Hotels & Resorts, founded in 2014, is a collection of new luxury hotels for today’s cultured world travelers located in taste-making destinations. For more information, please visit www.montage.com and www.pendry.com.
Offices: 3 Ada Parkway, Suite #100, Irvine, CA 92618, US