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Nashville, Tennessee, United States · On-site
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Nashville, Tennessee, United States · On-site
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Nashville, Tennessee, United States · On-site
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Nashville, Tennessee, United States · On-site
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Nashville, Tennessee, United States · Remote OK
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Nashville, Tennessee, United States · Remote OK
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Nashville, Tennessee, United States · Remote OK
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Nashville, Tennessee, United States · On-site
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The Service Coordinator acts as the primary point of contact for clients, managing service tickets, scheduling technician appointments, and optimizing service routes. They are also responsible for preparing purchase orders, issuing invoices, and following up with customers to ensure satisfaction.
Candidates must pass a drug screen and be eligible for registration as an alarm employee in the State of Tennessee. Strong communication skills, technical proficiency with cloud-based software, and the ability to manage competing priorities are required.
South Western Communications
South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.
Title: Service Coordinator
Reports To: Regional Service Manager
Classification: Non-exempt, Hourly, Full Benefit Package with 401k
Position Summary: As the first voice SWC’s clients hear when they have a problem, the Service Coordinator plays a central role in our ability to provide excellent service by fielding incoming calls, scheduling and confirming service appointments, tracking incomplete service calls and scheduling return visits, preparing POs for equipment needs, following up after service calls, and promptly preparing and issuing service invoices.
Essential Duties and Responsibilities:
Other Duties and Responsibilities:
Requirements:
Physical Demands:
Work Conditions:
Work primarily done indoors in a temperature-controlled office setting.
Disclaimer: Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employee should be willing and able to perform other related duties as they are assigned.
Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.
Healthcare Solutions • Education Solutions • Security Solutions • Detention Solutions
South Western Communications, SWC, has been an innovative leader in the electronics and communication technology industry since 1976. SWC offers progressive systems technology by integrating flexible communications solutions for Healthcare, Educational, Commercial/Industrial and Detention applications. Utilizing standard equipment and software, SWC combines individual technologies into an integrated control system to meet industry specific needs.
Offices: 4871 Rosebud Lane, Newburgh, IN 47630, US · 7768 Zionsville Rd, Indianapolis, Indiana 46268, US · 1713 Lebanon Pike, Nashville, Tennessee 37210, US · 1608 Church Street SE, Decatur, AL 35601, US · 70 Crestridge Drive, Suite 100, Suwanee, GA 30024, US
