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Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Employer-paid Life Insurance, Voluntary Life Insurance
Posted 3h ago
~40 hrs/week
Remote in United States
Responsibilities
The Director of Clinical Support Services drives strategic and operational execution across all CSS functions to ensure scalable and efficient workflows. This role involves leading CSS supervisors, implementing process improvements, and delivering performance reports to leadership.
Requirements
Requires a bachelor's degree or equivalent leadership experience in health administration or operations management. Candidates must have at least five years of leadership experience, including managing remote employees and proficiency in analytical tools like Excel or PowerBI.
Full job description
Position: Director, Clinical Support Services (CSS)
The Clinical Support Services (CSS) Director is responsible for driving strategic, programmatic, and operational execution across all Clinical Support Service functions. This role ensures workflows are clearly defined, consistently executed, and scalable across the organization with a focus on performance, quality, and efficiency. The CSS Director also ensures the functions of the CSS team evolve to align with the changing needs of the organization.
The Director, Clinical Support Services reports to the VP, Clinical Operations and provides guidance to Clinical Support Services Supervisors to translate strategic priorities into actionable processes, including design, implementation, and driving continuous process improvement initiatives supporting organization goals and outcomes.
Responsibilities
Provide strategic, programmatic, and operations direction and oversight of all CSS team functions in support of clinical operations and patient care
Lead, coach, and support CSS supervisors in their day-to-day operational support and management of CSS colleagues.
Lead the design, implementation, and continuous process improvement initiatives, including refining standardized workflows, development and maintenance of standard operating procedures (SOPs), quality metrics, and accountability conversations.
Drive inter-departmental collaboration to identify and implement new initiatives in support of clinical operations and/or patient care
Proactively evaluate and existing processes and workflows to improve efficiency and performance outcomes in response to operations and clinician needs.
Partner with CSS supervisors to translate program goals into operational workflows, SOPs, and tracking mechanisms
Implement and lead priority initiatives and pilots as needed
Represent CSS area at leadership meetings, delivering comprehensive performance report outs inclusive of all relevant metrics
Identify, develop, and present reports, dashboards, and data analytics tools to effectively oversee all CSS functions
Create a work environment that fosters professional development for employees and encourages empathy and compassion toward patient care
Position Requirements
Bachelor’s degree or equivalent leadership experience in health administration or operations management.
Minimum of five (5) years of leadership experience, which includes experience managing remote employees.
Previous healthcare industry preferred.
Ability to work independently, remain organized, & be self-motivated to drive operational performance
Advanced analytical and reporting skills (Excel, PowerBI, Salesforce preferred)
Ability to adapt to high level of change, ambiguity, and fast pace
Experience in value-based healthcare preferred
This position is preferred onsite in Brentwood, TN with potential for remote. Will include infrequent domestic travel for corporate onsite meetings.
Benefits
Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts
About Monogram Health
Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.
Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.
A leading multispecialty provider of in-home, evidence-based treatment for patients with multiple chronic conditions
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2019
Headquarters
Brentwood, Tennessee
LinkedIn followers
26,020
Total funding
$555M
Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.
Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. Based in Nashville, Tennessee, Monogram Health operates in 37 states and is privately held by Frist Cressey Ventures, Norwest Venture Partners, TPG Capital, and other leading strategic and financial investors.
Offices: 5410 Maryland Way, Suite 400, Brentwood, Tennessee 37027, US · 60 E Rio Salado Pkwy, Suite 300, Tempe, AZ 85281, US
Medicare AdvantageValue Based HealthIn-home CarePulmonologyCardiology Palliative CareEnd of Life CareEndocrinologyPharmacistsMultispecialty Provider