Kansas City, Kansas, United States · On-site
South Western Communications South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial cu…
Skills: Customer Service, Scheduling, Invoicing, Call Handling, Route Optimization
Kansas City, Kansas, United States · On-site
South Western Communications South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial cu…
Skills: Customer Service, Scheduling, Invoicing, Call Handling, Route Optimization
Strafford, Missouri, United States · On-site
$18/hr–$21/hr
EnSight Solutions comprises four storied brands–A-One, Bridge, Likwifier and Simmtech Process Solutions–with extensive experience serving food processors. We design, build and integrate commercial-grade equip…
Skills: Abrasive Blasting, Stainless Steel Preparation, Surface Polishing, Quality Inspection, Industrial Safety
Strafford, Missouri, United States · On-site
$21/hr–$24/hr
EnSight Solutions comprises four storied brands–A-One, Bridge, Likwifier and Simmtech Process Solutions–with extensive experience serving food processors. We design, build and integrate commercial-grade equip…
Skills: TIG Welding, MIG Welding, Stainless Steel Fabrication, Blueprint Reading, Grinding
Strafford, Missouri, United States · On-site
$17/hr–$19/hr
Material Handler (1st Shift, 4-Day Work Week) Location: American Products Shift: Tuesday–Friday, 6:30 AM – 4:30 PM Pay: $17–$19/hour Build your future with a team that invests in you. American Products …
Skills: Forklift Operation, Industrial Vehicle Operation, Shipping And Receiving, Inventory Management, Basic Math
Strafford, Missouri, United States · On-site
$17/hr–$19/hr
Material Handler (1st Shift, 4-Day Work Week) Location: American Products Shift: Tuesday–Friday, 6:30 AM – 4:30 PM Pay: $17–$19/hour Build your future with a team that invests in you. American Products …
Skills: Forklift Operation, Industrial Vehicle Operation, Shipping And Receiving, Inventory Management, Basic Math
Springfield, Missouri, United States · On-site
$18/hr–$19/hr
For 30+ years, Watson Custom Tanks has held a reputation for designing and fabricating trusted tank solutions for food, beverage and industrial processes. We highly value quality craftsmanship, innovation and, most impor…
Skills: Forklift Operation, Overhead Crane Operation, Metal Fabrication, Hand Tools, Power Tools
Strafford, Missouri, United States · On-site
$17/hr
Deburr Technician – Manufacturing American Products | Strafford, MO Pay: $17+/hr Shift: Tuesday-Friday 5:30am-3:30pm American Products is growing and looking for dependable Deburr Technicians to join our team. This…
Skills: Deburring, Grinding, Blueprint Reading, Quality Inspection, Technical Drawing Interpretation
Strafford, Missouri, United States · On-site
$17/hr
Deburr Technician – Manufacturing American Products | Strafford, MO Pay: $17+/hr Shift: Tuesday-Friday 5:30am-3:30pm American Products is growing and looking for dependable Deburr Technicians to join our team. This…
Skills: Deburring, Grinding, Blueprint Reading, Quality Inspection, Technical Drawing Interpretation
Springfield, Missouri, United States · On-site
$18/hr–$19/hr
For 30+ years, Watson Custom Tanks has held a reputation for designing and fabricating trusted tank solutions for food, beverage and industrial processes. We highly value quality craftsmanship, innovation and, most impor…
Skills: Forklift Operation, Overhead Crane Operation, Metal Fabrication, Hand Tools, Power Tools
Henderson, Kentucky, United States · On-site
Audubon Metals LLC is located in Henderson, Kentucky and began its operations in 1996 with an in-house heavy media sortation process and a single reverberatory furnace. Since then the company has continued to expand its …
Skills: Electrical Troubleshooting, Reading Electrical Schematics, Industrial Electrical Maintenance, Wiring Diagrams, Basic Computer Skills
Strafford, Missouri, United States · On-site
$18/hr–$21/hr
EnSight Solutions comprises four storied brands–A-One, Bridge, Likwifier and Simmtech Process Solutions–with extensive experience serving food processors. We design, build and integrate commercial-grade equip…
Skills: Abrasive Blasting, Stainless Steel Preparation, Surface Polishing, Quality Inspection, Industrial Safety
Strafford, Missouri, United States · On-site
$20/hr–$24/hr
Class B MIG Welder – 2nd Shift | Strafford, MO Schedule: Monday–Thursday, 3:30 PM – 1:30 AM Pay: $20–$22/hour + $2.00/hour shift differential Build Your Welding Career on 2nd Shift Join a growing …
Skills: MIG Welding, Tack Welding, Blueprint Reading, Grinding, Finishing
Springfield, Missouri, United States · On-site
$23/hr–$35/hr
For 30+ years, Watson Custom Tanks has held a reputation for designing and fabricating trusted tank solutions for food, beverage and industrial processes. We highly value quality craftsmanship, innovation and, most impor…
Skills: Technical Support, Equipment Installation, Mechanical Troubleshooting, Field Testing, Blueprint Reading
Springfield, Missouri, United States · On-site
$23/hr–$35/hr
For 30+ years, Watson Custom Tanks has held a reputation for designing and fabricating trusted tank solutions for food, beverage and industrial processes. We highly value quality craftsmanship, innovation and, most impor…
Skills: Technical Support, Equipment Installation, Mechanical Troubleshooting, Field Testing, Blueprint Reading
Strafford, Missouri, United States · On-site
$20/hr–$24/hr
Class B MIG Welder – 2nd Shift | Strafford, MO Schedule: Monday–Thursday, 3:30 PM – 1:30 AM Pay: $20–$22/hour + $2.00/hour shift differential Build Your Welding Career on 2nd Shift Join a growing …
Skills: MIG Welding, Tack Welding, Blueprint Reading, Grinding, Finishing
Henderson, Kentucky, United States · On-site
Audubon Metals LLC is located in Henderson, Kentucky and began its operations in 1996 with an in-house heavy media sortation process and a single reverberatory furnace. Since then the company has continued to expand its …
Skills: Industrial Maintenance, Mechanical Troubleshooting, AC/DC Electrical Repair, Hydraulic Systems, Welding
Lenexa, Kansas, United States · On-site
South Western Communications South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial cu…
Skills: New Business Development, K-12 Sales, Account Management, Consultative Selling, Pipeline Management
Lenexa, Kansas, United States · On-site
South Western Communications South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial cu…
Skills: New Business Development, K-12 Sales, Complex Sales Cycles, Relationship Management, Negotiation
Strafford, Missouri, United States · On-site
EnSight Solutions comprises four storied brands–A-One, Bridge, Likwifier and Simmtech Process Solutions–with extensive experience serving food processors. We design, build and integrate commercial-grade equip…
Skills: B2B Sales, Relationship Building, Pipeline Management, Negotiation, CRM
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The Service Coordinator manages incoming client calls, schedules technician appointments, and optimizes service routes. They are also responsible for preparing purchase orders, issuing invoices, and following up with customers to ensure satisfaction.
Candidates must have excellent communication skills, be technologically savvy, and possess strong organizational abilities to handle competing priorities. A successful applicant must pass a drug screen and demonstrate a strong sense of ownership in resolving client issues.
South Western Communications
South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.
Title: Service Coordinator
Reports To: Regional Service Manager
Classification: Non-exempt, Hourly, Full Benefit Package with 401k
Position Summary: As the first voice SWC’s clients hear when they have a problem, the Service Coordinator plays a central role in our ability to provide excellent service by fielding incoming calls, scheduling and confirming service appointments, tracking incomplete service calls and scheduling return visits, preparing POs for equipment needs, following up after service calls, and promptly preparing and issuing service invoices.
Essential Duties and Responsibilities:
1.The Service Coordinator fields incoming calls from clients, asks probing questions to determine the nature of the client’s issues, creates a service ticket documenting the issue, and based on specialty schedules an appointment with the appropriate service technician.
2. The Service Coordinator de-escalates client issues by expressing empathy, and assuring client that SWC will get the issue resolved.
3. When scheduling service tickets, utilizes technician and client location information to create efficient service routes that maximize billable time, and minimize travel time between appointments.
4. Supports technicians in the field by accurately creating POs and allocating parts to service tickets, researching unlabeled parts to determine accurate part number for inventory purposes.
5. Tracks incomplete tickets, works with technicians to identify what is needed to resolve issue, and drives resolution by ordering needed parts and scheduling return trip(s) as needed.
6. Periodically follows up with customers to determine satisfaction after technician visit.
7. Prepares and issues invoices for service tickets with accurate parts and labor allocation and responds to any customer questions regarding the invoices.
8. Becomes conversant in basic terminology of SWC’s various systems to facilitate better
9. Communication between clients and technicians.
Other Duties and Responsibilities:
1. Manages the schedule for the on-call rotation
2. Attend company meetings on or off-site as required
3. Supports Service Manager with any additional needs required to keep department running smoothly
4. In the absence of the Service Manager, fills in to resolve any customer issues that are escalated, and to effectively prioritize tickets.
Requirements:
1. Must submit to and pass pre-employment drug screen and random drug screens as mandated.
2. Must have clear and effective oral and written communication skills.
3. Highly detail oriented and able to effectively accomplish multiple tasks with competing priorities, while maintaining a high level of accuracy.
4. Technologically savvy and able to learn and navigate multiple different desktops and cloud-based software systems.
5. Able to identify common client issues, and time to resolve to maximize scheduling efficiency.
6. Excellent customer service skills for both external (clients) and internal (technicians, admin, warehouse) customers.
7. Able to work both as an individual and as part of a team, collaborating to resolve cross departmental issues.
8. Shows a strong sense of ownership, and a drive to resolve problems.
Physical Demands:
1. Must be able to communicate effectively via phone calls, text messages, and emails.
2. Must be able to work, sitting or standing, at a computer for extended periods of time.
Work Conditions:
Work primarily done indoors in a temperature-controlled office setting.
Disclaimer: Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employee should be willing and able to perform other related duties as they are assigned.
Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.
Healthcare Solutions • Education Solutions • Security Solutions • Detention Solutions
South Western Communications, SWC, has been an innovative leader in the electronics and communication technology industry since 1976. SWC offers progressive systems technology by integrating flexible communications solutions for Healthcare, Educational, Commercial/Industrial and Detention applications. Utilizing standard equipment and software, SWC combines individual technologies into an integrated control system to meet industry specific needs.
Offices: 4871 Rosebud Lane, Newburgh, IN 47630, US · 7768 Zionsville Rd, Indianapolis, Indiana 46268, US · 1713 Lebanon Pike, Nashville, Tennessee 37210, US · 1608 Church Street SE, Decatur, AL 35601, US · 70 Crestridge Drive, Suite 100, Suwanee, GA 30024, US
Healthcare Solutions • Education Solutions • Security Solutions • Detention Solutions
South Western Communications, SWC, has been an innovative leader in the electronics and communication technology industry since 1976. SWC offers progressive systems technology by integrating flexible communications solutions for Healthcare, Educational, Commercial/Industrial and Detention applications. Utilizing standard equipment and software, SWC combines individual technologies into an integrated control system to meet industry specific needs.
Offices: 4871 Rosebud Lane, Newburgh, IN 47630, US · 7768 Zionsville Rd, Indianapolis, Indiana 46268, US · 1713 Lebanon Pike, Nashville, Tennessee 37210, US · 1608 Church Street SE, Decatur, AL 35601, US · 70 Crestridge Drive, Suite 100, Suwanee, GA 30024, US
