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$16/hr–$19/hr
Full-time
high school
Posted 29d ago
~40 hrs/week
Responsibilities
The Hostess is responsible for greeting and escorting guests to their tables while managing reservations via the Open Table database. They must maintain a clean host station and ensure clear communication between guests and management.
Requirements
Candidates must have a high school diploma and the ability to handle stressful situations in a fast-paced environment. Physical requirements include the ability to stand for long periods and lift up to 40 pounds.
Full job description
Position Description:
Through communication with Manager on Duty, the Hostess will greet and escort guests to tables in the restaurant. Answering the phone and taking reservations importing into the Open Table data base.
Work Performed:
Meet and greet guests as they arrive and escort them to their table and present menu
Maintain host desk and all menus tidy/ clean/ neat
Receive record and make any necessary arrangements for reservations and special functions in the restaurant.
Maintain an open line of communication between guests, management and other team members.
Observe all safety procedures during the execution of assigned duties.
Work efficiently as a team.
Physical Requirements:
Ability to sit, stand, reach, bend and stoop
Ability to lift and carry supplies and equipment up to 40 pounds.
Ability to work under pressure and deal with stressful situations
Required Experience:
Knowledge of restaurant operations service equipment and guest relations.
Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
Ability to move throughout a crowded room to seat guests.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Training & Experience:
Any combination of education, training and experience equivalent to graduation from high school that provides the required knowledge, skills and abilities. Must maintain a neat, clean and well-groomed appearance (specific standards available). Full flexibility to accommodate varying schedules to reflect the business needs of the facility.
Required Education: High School Diploma
Related keywords
HospitalityOpen TableGuest RelationsRestaurant OperationsReservation SystemCustomer ComplaintsFine DiningFront Of House
Simply put, The Jeff Ruby Experience is about excellence. It is captured in the quality of the food, the energy and elegance of the atmosphere, the impeccability of service and the overall dining experience. When you dine with us, you are our guest and we do everything possible to treat you to a show unlike any other. While each of our restaurants has a unique background and story to tell, there is a common thread that runs through everything we do- a commitment to perfection that is The Jeff Ruby Experience.
Offices: 700 Walnut Street, Suite 200, Cincinnati, OH 45202, US · 700 Walnut Street, Cincinnati, OH 45202, US · 9769 Montgomery Road, Cincinnati, OH 45242, US · 325 West Main Street, Louisville, KY 40202, US · 89 E Nationwide Blvd, Columbus, OH 43215, US
Award-Winning U.S.D.A. Prime SteakSeafoodImpeccable ServiceCraft CocktailsSushiPrivate EventsExtensive Wine Listand Employer of ChoiceWine And SpiritsHospitality