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Full-time
bachelor degree, postgraduate degree
Posted 56d ago
~40 hrs/week
Responsibilities
The role focuses on acquiring and managing relationships with Non-Resident Indian (NRI) clients to drive banking growth. Responsibilities include providing customized financial solutions, coordinating with product teams, and enhancing customer value through strategic servicing.
Requirements
Candidates must have a bachelor's or postgraduate degree and 5 to 10 years of relevant experience in branch banking. Proficiency in relationship management and customer acquisition within the retail banking sector is required.
Full job description
Job Requirements
Job Requirements
Job Title: Relationship Manager-NRI
Department: Retail Banking
Job Purpose:
The role entails deepening the relationship by providing solutions to meet the requirements of the NRI customers and ensuring value-added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer is responsible for acquiring NTB non-resident clients and servicing the existing relationships contributing to the larger branch banking channel objectives.
Roles & Responsibilities:
Inform customers of new products or product enhancements to further expand the banking relationship.
Coordinate with other functional teams to provide seamless access to other products.
Ensure the enhancement of customer value by understanding and providing customized solutions.
Maintain updated and accurate relationship records for assigned customer accounts.
Penetration of group or family accounts of the existing mapped base
Track customer complaints, queries and turnaround times for customer satisfaction.
Plan and conduct special sales initiatives and events for prospective and existing corporations.
Assist the Senior Relationship Manager - NRI in providing a best-in-class customer experience to become their banking partner of choice.
Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers.
Recommend process changes in order to improve service efficiency and quality across the branch network.
Education Qualification:
Graduation: Any Graduation.
Post-graduation: Any Post-graduation
Experience:5 to 10 years of relevant branch banking experience.
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
Industry
Banking
Company size
10,001+ employees
Founded
2015
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,775,295
Total funding
$892M
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN