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- Exciting opportunity to work for a global organisation - Be a trusted industry expert influencing the future of digital print. - Hybrid work – 3 days in the office & 2 days work from home OUR STORY FUJIFILM have a prou…
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The Solution Analyst collaborates with sales teams to design and deploy tailored software and workflow solutions for digital print customers. They act as a technical advisor, delivering product demonstrations, training, and optimization guidance to maximize customer value.
Candidates need extensive experience in digital print and production environments, specifically with RIP software and workflow automation. Strong communication skills and a proactive mindset for transitioning from production operations to technical consulting are required.
- Exciting opportunity to work for a global organisation
- Be a trusted industry expert influencing the future of digital print.
- Hybrid work – 3 days in the office & 2 days work from home
OUR STORY
FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.
The Opportunity
We are looking for a Solution Analyst to join our Graphic Communications Professional Services team based in Melbourne, VIC.
This is a unique opportunity for an experienced production print or workflow professional to move from operating production environments to influencing and transforming them. Working alongside industry-leading sales, software, and professional services specialists, you will help customers optimise, automate, and modernise the way they produce and manage print.
If you have ever considered moving to the vendor side of the industry while remaining hands-on with technology, customers, and innovation, this role offers the perfect next step. As a customer-facing technical specialist, you will combine your expertise in digital print, workflow automation, consulting, training, and solution design to deliver meaningful outcomes for customers. You will act as a trusted advisor, helping organisations unlock efficiencies, embrace innovation, and maximise the value of their print and workflow environments.
Key Responsibilities
• Collaborate with the Graphic Communications sales team to understand customer needs, qualify opportunities, and de velop tailored software, workflow, and production solutions that deliver customer centric measurable business value.
• Deliver engaging product demonstrations, proof of concepts, and customer workshops that showcase solution capabilities, address business challenges, and support successful sales outcomes.
• Manage the deployment of software and workflow solutions, ensuring projects are delivered on time, within scope, and aligned with agreed customer requirements and governance standards.
• Equip customers with the knowledge and skills to maximise their investment through onsite and remote training, workflow optimisation, production hardware expertise, and best-practice guidance.
• Act as a trusted technical advisor, providing escalation support, colour management expertise, and proactive recommendations that improve operational performance, quality, and customer satisfaction.
• Document solution designs, manage project risks and deliverables, coordinate with technology partners, and contribute to continuous improvement initiatives, technical knowledge sharing, and service excellence across the team.
Skills, & Qualifications
• Experience within digital print, graphic communications, production print, or related technology environments, with strong knowledge of workflow automation, RIP software, colour management, production equipment, and integrated software solutions.
• Proven ability to work closely with customers and production stakeholders to understand business requirements, identify opportunities for improvement, and design practical, outcome-focused solutions.
• Strong verbal and written communication skills with the ability to confidently deliver demonstrations, presentations, training, and technical recommendations to both technical and non-technical audiences.
• A proactive and solutions-oriented mindset with the ability to analyse complex challenges, think creatively, and develop innovative solutions that deliver operational and commercial value.
• A genuine passion for technology, continuous learning, and helping customers succeed, coupled with a desire to transition beyond day-to-day production operations into consulting, solution design, implementation, and customer engagement activities.
BENEFITS:
• In house training and development and Generous Educational Assistance policy
• Diverse Career Development opportunities
• Employee Discounts through our “Gold Pass” rewards platform
• Income Protection and Life Insurance available
• Salary Packaging & Novated Leasing available
• Be a part of our Employee Resource Groups – including Community Champions, Pride, First Nations, Sustainability and Elevate (Women in Leadership)
Respecting diversity is the foundation of everything that we do at FBAU.
This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.
We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.
At FUJIFILM Business Innovation Australia, we collaborate with customers to solve their most challenging problems with cutting-edge research and innovative technologies. We’ve been operating in Australia since 1960 (formerly as Fuji Xerox Australia). Our legacy of world-class multifunction devices and document-related solutions has grown into delivering end-to-end digital transformation capabilities to support and scale your business to new heights. Today, we’ve transformed our business to become a leader in helping your business put the right tools, processes and systems in place to drive success in our ever-changing digital world. As part of our transformation, we've expanded our business services into five key areas: ✔ Consulting & Advisory Services ✔ Managed IT Services ✔ Process Automation ✔ Communication & Engagement Solutions ✔ Print & Business Services Visit our website to find out more and how we can support your business.
Offices: Level 4, 54 Waterloo Rd, Macquarie Park, New South Wales 2113, AU · 588A Swan Street, Botanicca 9, Richmond, VIC 3121, AU · Level 5, Building A4, 52 Merivale St, South Brisbane, Queensland 4101, AU · 361-367 King William Street, Adelaide, South Australia 5031, AU
