Customer and Contract Lead (Admissions Lead)- Aged Care
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Senior
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Full-time
NFP Salary Packaging, Discounted Health Insurance, Gym Memberships, Paid Parental Leave, Training And Development Pathways, Career Opportunities
Posted 29d ago
~40 hrs/week
Responsibilities
Oversees community business development and referral channels to optimize occupancy levels across five aged care homes. Manages administrative pricing and contracting requirements while collaborating with clinical teams to ensure suitable resident selection.
Requirements
Requires previous experience in aged care consumer placement and demonstrated success in sales and financial management. Must possess strong customer service competencies and the ability to coordinate complex services and build effective relationships.
Full job description
Customer and Contract Lead (Admissions) - Springvale, Gippsland, Newborough and Lakes Entrance
Progress with purpose at one of Australia’s largest health care providers
Salary packaging, benefits and professional development in a supportive team environment
In charge of 5 Aged Care homes- willing to travel to different sites for work
Permanent Full-Time position available!
About the role
The Customer and Contract Lead oversees community business development, focusing on community engagement, referral channels, and optimizing occupancy for the Homes to maximize commercial outcomes.
This role is essential for maintaining occupancy levels by proactively collaborating with customers, management, and clinical teams to provide quality care solutions. Additionally, the lead works closely with prospective residents, their families, and friends, ensuring accurate pricing and contracting information delivery while satisfying legislative requirements.
Your main duties will include:
Management and Coordination of administrative and pricing/contracting requirements, and team for the Home
Work in consultation with Marketing to promote Calvary services to ensure occupancy levels are maximised and sales opportunities are realised
Seek competitor analysis and remain aware of industry changes that may impact occupancy and resident selection
Assistance provided to management and clinical teams regarding suitable resident selection
About you
Previous experience and understanding of placement of aged care consumers including facility, retirement Home/ independent living settings
Demonstrated sales experience
Demonstrated financial acumen
Demonstrated experience in consultation processes, including problem solving
Specialised competencies in customer service, the co-ordination of a range of complex services and building effective customer relationships
Your benefits:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.
Please note the following:
As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
You will be required to provide evidence of immunisation as required for your role
Providing hospital, aged care, home care and retirement living services across Australia.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1885
Headquarters
Sydney, NSW
LinkedIn followers
43,672
Founded in 1885 by the Sisters of the Little Company of Mary, Calvary is a charitable, not-for-profit Catholic health and aged care organisation.
Across Australia, our hospitals, aged care homes, retirement living communities and home care services support people at every stage of life.
With more than 18,000 staff and volunteers nationwide, we are committed to delivering high-quality, compassionate care that puts patients, residents and clients at the centre of everything we do.
Calvary offers career opportunities across clinical care, allied health, hospitality, ICT, administration, leadership and more.
👇 Learn more
https://calvary.healthcare/3RuOeRL
We acknowledge the Traditional Custodians of the lands on which we live and work, and pay our respects to Elders past and present.
Offices: Level 12, 135 King St, Sydney, NSW 2000, AU · Level 12, 135 King St, Sydney, NSW 2000, AU · 551 Blackburn Rd, Mount Waverley, VIC 3149, AU · 342-344 Main Rd, Level 1, Suite 5, Cardiff, NSW 2285, AU · 5 Mary Potter Cct, Bruce, ACT 2617, AU