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Provide hands-on technical support, troubleshooting, and product training for plumbers and internal teams across Victoria. Act as a technical expert to drive product adoption and provide market insights to improve product quality.
Requires a plumbing trade qualification with hands-on experience and a deep understanding of current building and plumbing standards. Must possess established industry networks in the Victorian market and strong communication skills.
GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.
Be the trusted technical partner behind one of Australia's most recognised plumbing brands
This isn't your typical sales role. It's a unique opportunity to combine your plumbing expertise, industry relationships and commercial mindset to help shape product adoption, support customers in the field, deliver technical training and influence the future of our products. You'll be the go-to technical expert for plumbers, merchants and internal teams, helping solve real-world installation challenges while building strong industry advocacy for our iconic brands – Caroma, Methven and Clark.
What you'll be doing
Providing hands-on technical support and troubleshooting for plumbers across Victoria
Building strong relationships with plumbing contractors, maintenance plumbers, merchants and industry stakeholders
Delivering engaging technical training and product demonstrations to plumbers and internal sales teams
Acting as the voice of the plumber, providing valuable market insights back into the business
Supporting the resolution of product quality and installation issues
Growing a portfolio of key maintenance plumbers and helping drive demand for our products
Partnering closely with the sales team on customer visits and commercial opportunities
Keeping abreast of changing industry standards, regulations and best practice to ensure we remain ahead of the curve.
About you
We're looking for someone who is respected within the plumbing industry and enjoys building genuine relationships. You'll bring:
A plumbing trade qualification and hands-on experience "on the tools"
Strong technical plumbing knowledge, including current building and plumbing standards
Established industry networks and credibility within the Victorian market
Excellent communication and presentation skills
A practical, solutions-focused approach to problem solving
The confidence to engage with everyone from apprentices and plumbers through to merchants and business leaders
A genuine passion for helping customers and sharing your expertise.
Why join GWA?
At GWA, you'll be part of a business that values innovation, collaboration and customer focus. You'll have the opportunity to influence the industry, work with market-leading brands, and play a key role in helping customers solve real-world plumbing challenges every day.
If you're a plumber who enjoys working with people, sharing knowledge and building industry relationships, we'd love to hear from you.
Apply now and help shape the future of water solutions across Victoria.
Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.
Making Life Better: The GWA Way
GWA Group has a long history of innovation and dedication which goes all the way back to 1886. We are proud of our Australian and New Zealand heritage, innovative spirit, iconic market-leading brands such as Caroma, Methven, and Clark, and importantly - our inclusive culture. At GWA, we're not just a company, we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways. We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
Offices: 39 Collins St, Sydney, New South Wales 2015, AU · 49 The Parade, Adelaide, South Australia 5067, AU · 1 Melito Court, Prestons, NSW 2170, AU · 100 Mount St, Level 24, North Sydney, New South Wales 2060, AU · 41 Jomac Pl, Avondale, Auckland 1026, NZ
