Markham, Ontario, Canada · On-site
$55k–$69k/yr
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Markham, Ontario, Canada · On-site
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The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally…
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Markham, Ontario, Canada · On-site
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Markham, Ontario, Canada · Remote OK
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Markham, Ontario, Canada · Hybrid
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Markham, Ontario, Canada · Hybrid
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Markham, Ontario, Canada · On-site
$28/hr–$31/hr
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Markham, Ontario, Canada · Remote Solely
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Markham, Ontario, Canada · On-site
$37/hr–$39/hr
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Markham, Ontario, Canada · Hybrid
$106k–$156k/yr
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Markham, Ontario, Canada · On-site
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Markham, Ontario, Canada · On-site
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Markham, Ontario, Canada · On-site
$56/hr–$70/hr
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Skills: Financial Planning, Budgeting, Forecasting, Financial Reporting, Activity-Based Budgeting
Markham, Ontario, Canada · On-site
$28/hr–$31/hr
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Skills: Medical Terminology, Clerical Skills, Reception, Computer Proficiency, Typing
Markham, Ontario, Canada · On-site
$55k–$69k/yr
At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the mo…
Skills: Team Coaching, Client Experience Management, Sales Floor Management, Training And Development, Event Management
Markham, Ontario, Canada · On-site
$46k–$85k/yr
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Markham, Ontario, Canada
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Markham, Ontario, Canada · Hybrid
$80k–$90k/yr
Sitero is a leading clinical research organization (CRO) delivering technology-enabled solutions for the life sciences industry. Our platform portfolio — spanning CTMS, EDC, RTSM, eConsent, Site Payments, and our AI Plat…
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Markham, Ontario, Canada · On-site
$58k–$65k/yr
Who are we? Retailors is a leading and rapidly expanding retailer, specializing in the sports and athleisure segment. We are proud to be a global partner of choice for operating Nike retail locations in Canada, Europe, A…
Skills: Retail Leadership, KPI Analysis, Business Planning, Team Coaching, Performance Management
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Oversee the sales floor operations by coaching and developing a team of Beauty Advisors to exceed company goals. Manage in-store events, visual merchandising standards, and vendor relationships to ensure an outstanding client experience.
Requires 2-4 years of management experience in beauty, retail, or customer service with a proven track record of driving metrics. Candidates must possess strong communication skills and the ability to work a flexible schedule including evenings and weekends.
At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Job ID: 292166
Store Name/Number: ON-Markville (0584)
Address: 5000 Highway 7 East, Markham, ON L3R 4M9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy
As the Client Experience Manager at Sephora, you will oversee the success of our sales floor, or as we call it, our "Stage". This role focuses on coaching and development, driving your team to perform at their best while prioritizing the client experience. Leading a team of Stage Experience Leads and Beauty Advisors, you will directly influence store performance by training your team to effectively utilize Sephora’s selling model and inspiring them to exceed company goals. The Client Experience Manager reports to the Store Director and collaborates with the Store Operations & Talent Manager and Beauty Services Manager.
What you’ll be doing as a Client Experience Manager at Sephora –
Training & Development. Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.
Passionate about Clients. Respond promptly to all client feedback, addressing issues and comments from Sephora’s client feedback tool (Medallia), the service hotline, or direct client interactions. Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.
Event Management. Manage all in-store events with the Beauty Services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach the team on their products. Provide feedback on brand training effectiveness when possible.
We’d love to hear from you if –
You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
You are metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.
You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.
You might not meet every requirement listed—and that’s okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.
Location, Availability, and Physical Requirements-
On-site: You will work at the location specified in the job posting.
Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.
Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.
Sephora’s Total Rewards-
The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.
The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.
Sephora is the world’s leading global prestige beauty retail brand. With our curation of more than 500 brands and our own label, Sephora Collection, we offer the most unique and diverse range of prestige beauty products, tailored to our customers’ needs from fragrance to make-up, haircare, skincare and beyond, as we constantly reimagine the world of prestige beauty. Operating in 35 markets, whether it’s at one of our 3,200 retail stores or our 20 offices worldwide, we create an environment where our people can innovate, collaborate, and create. We build memorable, joyful experiences for our clients, and become experts in products, brands, ingredients, and more. At Sephora, our work is driven by our values, through which we lead, imagine, grow, and inspire each other every day. You can be part of a caring community where you can build a fulfilling career path, your growth is in your hands. We believe that beauty thrives in diversity and discovery. Our purpose is to champion a world of inspiration and inclusion where everyone can celebrate their beauty. We are committed to making a positive change in our industry and to create a space where everyone, including our 50,000 colleagues and 74 million loyal customers, can embrace authenticity and celebrate their beauty as themselves and as a community. Join us and belong to something beautiful.
Offices: Neuilly sur Seine, Ile de France 92576 , FR · San Francisco, CA 94105, US · Bucharest, Bucharest 030133, RO · Prague, Praha 110 00, CZ · Düsseldorf, North Rhine-Westphalia 40213, DE
