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Provide 24/7 L2/L3 support for Windows server infrastructure, focusing on troubleshooting OS-level issues and managing Active Directory. Responsibilities include automating server provisioning using Ansible and Terraform while ensuring security compliance and backup integrity.
Requires a Bachelor's degree in Computer Science or a related field and up to 3 years of experience in Windows Server administration. Candidates must be proficient in virtualization, automation tools, and willing to work rotational shifts including weekends.
Job Description:Shift:** 24/7 rotational shifts including weekends and holidaysKey Responsibilities :· -
Provide 24/7 L2/L3 support for Windows server infrastructure.·
- Respond to monitoring alerts and troubleshoot OS-level issues (e.g., boot failures, BSODs).·
- Resolve performance problems related to CPU, memory, and disk I/O.·
- Manage Active Directory users, groups, and policies.·
- Fix authentication and account lockout issues.·
- Apply and troubleshoot Windows Updates and patches.·
- Monitor and restore backups; resolve backup failures.·
- Support Hyper-V and virtual machine issues.·
- Review logs and perform root cause analysis.·
- Maintain documentation and update knowledge base.·
- Identify vulnerabilities and perform remediation.·
- Build and configure Windows Servers following CIS benchmarks.·
- Act as escalation point for IT Service Desk.· - Automate provisioning and decommissioning of servers using tools like Ansible and Terraform.
· - Ensure server builds include Tronox security tools (SCCM, Trend Micro, Tenable).·
- Conduct regular backup and restore drills every 90 days.·
- Collaborate with infrastructure architecture, application, database, and network teams.
- Handle JIRA ticket lifecycle including creation, updates, and closure.·
- Support scheduled change windows and execute planned upgrades.·
- Participate in managing major business outages during weekends and holidays.
Qualifications· - Bachelor’s degree in Computer Science, Information Technology, or related field.·
-3 years below of experience in Windows Server administration and operations.·
- Strong knowledge of Active Directory, Hyper-V, and backup solutions.·
- Experience with automation tools such as Ansible and Terraform.· - Familiarity with SCCM, Intune, Trend Micro, and Tenable.·
- Excellent troubleshooting and analytical skills.·
- Relevant certifications (e.g., Microsoft Certified: Windows Server, ITIL) are a plus.·
- Willingness to work in 24/7 rotational shifts including weekends and holidays
Knowledge . Insight . Action
Wissen was established in the year 2000. We have global offices in the US, UK, Europe, Mexico, Middle East, and India, with best-in-class infrastructure and development facilities spread across globe. We are a fast-growing end-to-end software solution provider in Banking & Financial Services, Telecom, Healthcare & Retail verticals and have successfully delivered $350 million worth of projects. We provide technical solutions to complex business problems of our customers. Our people are the core of everything we do and we make sure they feel professionally fulfilled. Today Wissen has over 4000 IT professionals delivering world-class IT Services and Solutions to clients worldwide. Wissen’s services include Technology Consulting, Software Development, Application Services, Systems Integration, Re-engineering, and Independent Testing Services. Wissen utilizes its multi-location facilities and industry standards to provide best-in-class solutions for clients. Wissen leverages its multi-site facilities in USA and India, offering customers a combination of onsite, offsite, and offshore service models. Wissen is uniquely positioned to help you with your needs in building enterprise systems, adopting a visualisation and business intelligence stack, or implementing a Digital strategy. Wissen’s technical competencies, proactive management approach, proven methodologies, and committed support make it a valued partner for Technology Consulting and Software Development solutions.
Offices: Cyber Towers Hi-tec City, Q4, 9th Floor, Madhapur, Hyderabad, Telengana 500081, IN · 2325 Parklawn Dr, Suite G, Waukesha, WI 53186, US · Adarsh Eco place, 4th Floor, #176, KIADB, EPIP 2nd phase, Whitefield, Bangalore, Karnataka 560066, IN
