Commercial Controls Manager - HVAC Products | Carrier Enterprise | Houston, TX Introduction: Carrier Enterprise (CE) currently has an exciting opportunity for an experienced Commercial Controls Manager. Join a leading na…
Skills: HVAC Systems Controls, Carrier i-Vu, Technical Training, Troubleshooting, Customer Service
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Full-time
bachelor degree
Health Insurance, Health Savings Account, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance (Short-term and Long-term)
Posted 16d ago
~40 hrs/week
Responsibilities
The Manager of Controls trains commercial contractors on Carrier i-Vu controls and provides technical support for system start-up and troubleshooting. They are also responsible for managing contractor certification programs and growing the commercial controls presence in their region.
Requirements
Candidates must have an undergraduate degree in a technical discipline and at least 5 years of experience in HVAC systems controls support. Proficiency with i-Vu software and strong communication skills for explaining technical concepts to customers are required.
Carrier Enterprise (CE) currently has an exciting opportunity for an experienced Commercial Controls Manager. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.
The Manager of Controls will assist and train commercial contractors with Carrier i-Vu controls. Thisposition will be expected to draw up submittals, assist in controls start-up, support and trouble shoot i-Vucontrols system when called upon by our clients.
Job Responsibilities:
Provide a primary resource for our customers to answer controls questions.
Assist in operating the existing Certified Controls Expert Contractor Programs.
Maintain Technician Certification documentation and establish training & testing requirements.
Assist in conducting training classes for the sales & installation of Carrier controls systems fordealers.
Attract elite contractor memberships in the Factory Controls Authorization Program.
Supports roll out new controls products to the Controls Expert dealers.
Grow the Carrier Commercial Controls presence in the assigned Carrier Enterprise region(s).
Manage the interface between the factory and our customers.
Travel throughout the assigned region(s) to provide support to Carrier controls dealers.
Requirements:
An undergraduate degree in technical discipline
5years of Experience in HVAC Systems Controls support.
Qualifications:
Proven experience in HVAC systems Controls support.
Excellent communication skills, with the ability to explain technical concepts to non-technicalcustomers in a clear and concise manner.
Proficiency in using remote support tools and software to diagnose and resolve customer issues.
Customer-centric mindset with a passion for providing exceptional service and resolving customerproblems effectively.
Strong problem-solving and analytical skills, with the ability to think critically and creatively toidentify and resolve technical issues.
Familiarity with HVAC commercial systems Controls Software, ideally i-Vu.
Ability to work collaboratively in a team environment, coordinating efforts with otherdepartmentsto ensure customer satisfaction.
Detail-oriented and highly organized, with the ability to manage multiple customer casessimultaneously and prioritize tasks effectively.
Willingness to continuously learn and stay updated on new HVAC technologies, products, andindustry trends.
Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications
Qualifications:
Proven experience in HVAC systems Controls support.
Excellent communication skills, with the ability to explain technical concepts to non-technicalcustomers in a clear and concise manner.
Proficiency in using remote support tools and software to diagnose and resolve customer issues.
Customer-centric mindset with a passion for providing exceptional service and resolving customerproblems effectively.
Strong problem-solving and analytical skills, with the ability to think critically and creatively toidentify and resolve technical issues.
Familiarity with HVAC commercial systems Controls Software, ideally i-Vu.
Ability to work collaboratively in a team environment, coordinating efforts with otherdepartmentsto ensure customer satisfaction.
Detail-oriented and highly organized, with the ability to manage multiple customer casessimultaneously and prioritize tasks effectively.
Willingness to continuously learn and stay updated on new HVAC technologies, products, andindustry trends.
We're part of the largest HVAC Distribution network in North America. With many locations, we are where you need us.
Industry
Wholesale Building Materials
Company size
1,001-5,000 employees
Headquarters
Charlotte, North Carolina
LinkedIn followers
33,743
Carrier Enterprise is a joint venture between Watsco, Inc. and Carrier Corporation. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies throughout the United States, Canada, Latin America and the Caribbean utilizing 257 locations.
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No other URL should be trusted for job postings. All legitimate employment-related communications will come from a @carrierenterprise and @candidatecare.com email addresses.
We will never ask you to pay to apply, request that you purchase your own equipment (such as laptops), or conduct interviews via chat or instant messaging. Please report any employment scams to the Federal Trade Commission: https://consumer.ftc.gov/articles/job-scams
Offices: 4300 Golf Acres Dr, Charlotte, North Carolina 28208, US
Building MaterialElectronicsHeating, Ventilation, and Air Conditioning (HVAC)