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Assistant Store Leader- Guest Experience (City Center)
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Entry level
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Other
high school, associate degree
Posted 11d ago
~40 hrs/week
Responsibilities
The associate is responsible for selling parts to retail and shop customers while managing inventory, processing orders, and maintaining accurate records. They must also provide high-level service by assisting with estimates, tracking special orders, and ensuring the counter area remains organized.
Requirements
Candidates must have a high school diploma or GED, with at least one to three months of related experience or training. Strong communication, mathematical, and organizational skills are required to interpret technical documents and assist customers effectively.
Sells parts to all customers, over the counter, through the shop, or on the phone.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
-Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
-Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
-Answers phone calls, providing price quotes and other information.
-Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
-Provides high level of service to internal and external customers.
-Pulls and fills orders from stock.
-Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
-Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
-Notifies the service advisor and the customer when special ordered parts have been received.
-Notifies the body shop when all parts have arrived and when they will be delivered.
-Follows up on back-ordered parts.
-Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
-Assists outside sales representatives with their orders.
-Makes sure all internal requests for parts are billed on service repair order.
-Receives payment from retail customers or obtains credit authorization.
-Ensures that all charge sales are signed by the customer.
-Ensures that all customers receive their copy of the invoice.
-Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
-Issues and tracks requested shop tools to technicians.
-Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
-Sets up orders for daily shipment, delivery, or pick-up.
-Solicits assigned accounts by phone.
-Keeps front and rear counter areas clean and uncluttered.
-Participates in all training programs that are made available.
-Keeps current on new products and product updates.
-Participates with the parts manager in maintaining a lost sales tracking program.
-Assists in perpetual inventory program with ongoing cycle counts and annual physical inventory counts.
-Maintains professional appearance.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
-Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Background screening is a mandatory prerequisite for employment consideration.
Vanguard Truck Centers afford equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap or veteran status.
Vanguard Truck Centers is a leading commercial truck dealership group delivering full-service transportation solutions across the U.S.
We represent top-tier OEMs including Volvo, Mack, Autocar, Tico, Isuzu, Hino, GM Medium Duty, and more.
With strategic locations in AZ, GA, IL, MO, NC, SC, TN, VA, MD, KY, and TX, Vanguard offers new and used truck sales, leasing & rental, parts, service, body shops, and F&I—all under one roof.
Our mission is simple: exceed expectations through innovation, expertise, and a relentless focus on uptime.
Offices: 34 Old Ivy Road, Suite 200, Atlanta, Georgia 30342, US · 703 Ruskin Dr, Forest Park, Georgia 30297, US · 700 Ruskin Dr, Forest Park, Georgia 30297, US · 180 Princeton Blvd, Adairsville, Georgia 30103, US · 5465 Augusta Rd, Beech Island, South Carolina 29842, US
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