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Job DetailsJob Location: 000 Smith Street - Houston, TX 77006Position Type: Full TimeJob Shift: DayJob Title: Information Technology Field Services Technician Job Type: Full-Time We are seeking a dedicated, customer-focu…
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Provide on-site technical support for hardware, software, and networking issues across various company locations. Install, configure, and maintain IT infrastructure including servers, point-of-sale systems, and endpoint hardware.
Requires at least two years of experience in IT desktop or field support and proficiency in Windows 11 and Microsoft 365 administration. Candidates must possess a valid driver's license and the ability to perform physical tasks like lifting equipment and working in confined spaces.
Job DetailsJob Location: 000 Smith Street - Houston, TX 77006Position Type: Full TimeJob Shift: DayJob Title: Information Technology Field Services Technician
We are seeking a dedicated, customer-focused Information Technology Field Services Technician to join our growing IT team. The ideal candidate will provide on-site technical support and possess strong knowledge of Microsoft Windows, Microsoft 365, networking, and infrastructure technologies. The successful candidate will work with Windows 11, Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, VMware, Linux, TCP/IP, DNS, DHCP, VLANs, VPNs, Fortinet firewalls, Ubiquiti UniFi, Cisco and Meraki networking, retail point-of-sale systems, servers, storage, and endpoint hardware.
This position participates in the IT on-call rotation and requires daily travel to company locations, and mileage reimbursement is provided for business use of a personal vehicle. Occasional overnight travel may be required.
· Provide on-site technical support for hardware, software, and networking issues.
· Install, configure, and support Windows 11 and Microsoft 365 environments.
· Support Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, Exchange Online, Teams, and SharePoint Online.
· Install, configure, and troubleshoot switches, routers, wireless access points, VPNs, and firewalls.
· Support retail technology including point-of-sale systems, payment terminals, receipt printers, barcode scanners, cash drawers, and customer-facing displays.
· Deploy, configure, and replace desktop computers, laptops, printers, scanners, mobile devices, and other endpoint hardware.
· Maintain accurate documentation, asset inventory, and ServiceDesk tickets.
· Support VMware virtualization platforms.
· Travel daily to company locations and participate in occasional overnight travel.
· Educate users on technology and security best practices.
· Provide exceptional customer service while maintaining a professional appearance and positive attitude.
· Maintain company equipment, vehicles, if assigned, tools, and inventory in a clean and organized manner.
CompTIA A+, Network+, or similar certifications.
Experience with cloud services and virtualization technologies.
Knowledge of scripting and automation tools.
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
2+ years of experience in a similar role.
Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities.
401k after probationary period and minimum hour requirements met
· Minimum of two years of experience providing IT desktop, field, or technical support.
· Windows 11 administration and troubleshooting.
· Microsoft 365 administration.
· Active Directory, Microsoft Entra ID (Azure AD), and Microsoft Intune.
· Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking.
· Basic knowledge of the Linux operating system and command-line fundamentals.
· Excellent customer service, communication, and troubleshooting skills.
· Experience with ServiceDesk or similar ticketing software.
· Ability to prioritize multiple tasks while working independently.
· Valid driver's license, good driving record, and reliable transportation.
· Ability to participate in an on-call rotation and respond to urgent support issues outside normal business hours.
Must be at least 21 years old.
· CompTIA A+, Network+, Security+, or Microsoft certifications.
· Microsoft Azure experience.
· PowerShell or scripting experience.
· VoIP and cybersecurity experience.
· Experience with Fortinet, Cisco, Meraki, or similar networking equipment.
· Hyper-V and/or VMware.
· Experience supporting multi-site organizations.
· Lift and carry equipment up to 50 pounds.
· Install and move desktop computers, printers, switches, servers, and other equipment.
· Crawl under desks and work in confined spaces.
· Climb ladders when necessary.
· Rack and mount network equipment.
· Run, terminate, label, and organize network cabling.
· Stand, bend, kneel, and walk for extended periods.
· Safely operate a motor vehicle while traveling between locations.
Owned and operated by the same Houston family since 1962, Spec's is a true destination shopping experience. Over 50 stores located all over Houston, the surrounding areas, Beaumont and Austin offer the best selections of wines, spirits, beers, liqueurs, cigars and, in our larger stores, fine gourmet foods. The Warehouse Store is the crown jewel of our operation. With over 40,000 labels of wines, spirits, liqueurs, beers, and finer foods, Spec's indeed fills all 80,000 square feet of selling space. Our walk-in cigar humidor offers over 900 cigars - more than many tobacconist stores. Our deli offers the finest in deli meats, pates, domestic and imported cheeses, fresh caviar, and a complete assortment of domestic and imported smoked fish and salmon. Our full line of jams and jellies, pastas and sauces, oils and vinegars, crackers and cookies make our selection limited only by your imagination. We roast our own coffee beans and offer over 100 different coffees. We have teas from around the world, and we even have Godiva Chocolates. We also offer a huge selection of Riedel glassware and decanters. We can also offer you: * Wine consultants to answer any questions you may have or to help you find a particular wine. * Party Planning services. * Custom Gift Baskets or Catalog Gifts available for delivery or pick-up. * Gift Registry. * WIne Cellar Assessment - If you have a wine cellar, you know it's important to keep it insured at current market value. Provide us with a list and we would be happy to help you with current valuation.
Offices: 2410 smith st, houston, tx 77006, US
