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The Design Specialist drives sales by delivering personalized design consultations and building relationships with clients and the local design community. They are responsible for managing the full client lifecycle, maintaining visual merchandising standards, and achieving key performance indicators.
Candidates should have a background in interior design, architecture, or retail sales with a passion for modern interiors. Proficiency in design tools like SketchUp or AutoCAD and the ability to perform physical tasks such as lifting 40 lbs are required.
At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime – from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Are you a creative professional with a passion for interior design and a proven track record in sales? Do you thrive in a client-facing environment where you can bring iconic modern design to life? If so, our Design Within Reach store is looking for you.
What We Offer:
Competitive hourly base with uncapped commission on shipped items
Performance-based bonus plan
Medical, dental, and vision insurance
Paid vacation, holidays, and parental leave
Commuter benefit up to \$150/month
401(k) with 4% company match
Generous employee discounts
Ongoing professional development opportunities
Store Hours: Open daily, Sunday through Saturday (weekend and holiday availability required)
About the Role:
As a Design Specialist, you’ll blend your design sensibility with consultative selling skills to deliver exceptional client experiences. You’ll represent legendary designers like Charles and Ray Eames and brands such as Herman Miller and Knoll, while building lasting relationships with clients and the local design community. You’ll report directly to the General Manager and play a key role in driving the store’s success.
What You’ll Do:
Drive sales by delivering personalized design consultations and solutions that meet client needs
Build and maintain relationships with clients, trade professionals, and the local design community
Meet and exceed sales performance goals, consistently achieving key performance indicators (KPIs) including revenue targets, conversion rates, and client retention metrics
Leverage your design expertise to guide clients through product selection, space planning, and styling
Manage the full client lifecycle using CRM tools and outreach strategies to exceed sales goals
Maintain visual merchandising standards and contribute to the overall aesthetic of the store
Stay current on product knowledge, design trends, and industry developments through training and self-study
Conduct in-home consultations and attend off-site meetings with trade clients as needed
What We’re Looking for:
A design-savvy sales professional with a passion for modern interiors
Experienced in retail sales, design consulting, or customer success (preferred)
Background in interior design, architecture, or related field (preferred)
Skilled in client needs assessment, problem-solving, and relationship building
Proficient with Microsoft Office, and design tools (e.g., SketchUp, AutoCAD, or similar)
Able to lift over 40 lbs and work in a fast-paced, team-oriented environment
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
Shaping environments where design ignites possibility.
MillerKnoll is a global collective of design brands built on the foundation of two icons of modernism: Herman Miller and Knoll. Our portfolio also includes furniture and accessories for commercial and residential spaces from Colebrook Bosson Saunders, Design Within Reach, Edelman, Geiger, HAY, HOLLY HUNT, Knoll Textiles, Maharam, Muuto, NaughtOne, and Spinneybeck | FilzFelt. Guided by a shared purpose—design for the good of humankind—we generate insights, pioneer innovations, and champion ideas to help spaces better support how people live, work, and gather today. We reach customers across office, residential, healthcare, and education markets through a network of MillerKnoll dealers, all of whom are highly credentialed, independently owned businesses. In addition, we manage an ever-expanding global retail footprint delivering world-class brick-and-mortar and ecommerce experiences.
