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The Retail Store Manager is responsible for overseeing daily sales operations, driving performance metrics, and ensuring exceptional customer service. They are also tasked with leading, training, and motivating the store team to meet company goals and operational standards.
Candidates must have at least two years of retail sales management experience, including recruiting and team development. Proficiency in both English and Spanish is mandatory for this bilingual role.
Job DetailsJob Location: Houston, TX 77036Position Type: Full TimeSalary Range: $40,000.00 - $60,000.00 Base+Commission/yearJob Category: Store ManagementMobilelink-Bilingual Retail Store Manager
With over 500 Cricket stores, Mobilelink is the largest National Cricket dealer, and still growing! If you are passionate about selling wireless, helping customers, and leading a team we are looking for you. We are a dynamic, equal-opportunity employer. This is a fantastic opportunity for qualified candidates with unlimited future growth potential and becoming part of a rapidly expanding national team.
The Bilingual Retail Store Manager ("RSM") is responsible for the overall sales and operations of the location that they are assigned to oversee. Successful RSMs will lead their team and drive success across all levels of performance. This position is responsible for the overall sales achievement, customer service results, operational standards, and inventory of the location. The RSM must demonstrate strong leadership skills and develop, implement, and manage their team and company programs and processes.
Why join the Mobilelink Family?
Perks of being on the Team!
Unlimited earning potential
Unlimited growth potential
PTO after 90 days
Dental insurance
Health insurance
Vision insurance
Fully accountable for the execution of sales, service, and customer experience initiatives in-store.
Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating the team to succeed.
Create a work environment where all employees can excel.
Always deliver exceptional customer experience.
Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize sales.
Partner with the District Manager and other appropriate parties to successfully launch new products, services, or processes.
Ensure that employees are properly trained on new products and promotions to sell with confidence.
Assist departments such as Human Resources and Loss Prevention in internal investigations.
Assist on the sales floor in order to be available for coaching and developing store personnel.
Schedule and staff to budgeted hours as assigned.
Ensure the team is providing a clean and inviting atmosphere for customers.
Adhere to back-office compliance, processes, procedures, reports, documentation, and policies.
Respond in a timely manner to all communications.
Ensure timely completion of required training within the store.
Always ensure the protection of assets.
As part of this role, employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless. These events are an extension of regular job responsibilities and are designed to support customer acquisition, brand awareness, and business growth.
Employees will be provided with reasonable notice of scheduled events, and participation is considered a condition of employment. Duties at such events may include, but are not limited to: engaging with customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.
Must be able to speak fluent English and Spanish to be eligible for the bilingual role
Two (2) years proven retail sales management experience (interactive sales process, commissioned sales)
Two (2) years of recruiting, hiring, and developing successful store sales teams
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays per business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills with attention to detail.
Ability to have reliable transportation to assist at other locations within 30 minutes’ radius from the home store when needed.
Must have a valid driver’s license and auto insurance.
8-hour shift - Weekdays and every Saturday
As one of the largest partners to major wireless carriers in the United States, Mobilelink is experiencing rapid growth and quickly becoming the preferred wireless retailer of choice. What makes them different is the unprecedented customer satisfaction and value offered with their product. Based in Sugar Land, Texas, Mobilelink has quickly become one of the best known major brick and mortar wireless retailers in the US.
Offices: 12501 Reed Road, Sugar Land, Texas 77478, US
