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Oversee the safe and compliant management of aerial and underground joint use infrastructure in accordance with NESC and local standards. Lead a blended team of internal employees and contractors while managing vendor relationships and revenue optimization strategies.
Requires a high school diploma and a bachelor's degree or equivalent OSP experience, with at least three years in joint use or utility coordination. Must have at least one year of leadership experience and working knowledge of NESC standards.
Position
Title: Supervisor, Joint Use Construction
Base Salary: $87,900 to $108,000 annually DOE
Benefits: Medical,
dental, vision, 401k, flexible spending account, paid sick leave and paid time
off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.
Ziply
Fiber is a local internet service provider dedicated to elevating the
connected lives of the communities we serve. We offer the fastest home
internet in the nation, a refreshingly great customer experience, and affordable plans
that put customers in charge.
As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.
Our Company
Values:
Job Summary
The Supervisor,
Joint Use is a critical leadership role within Ziply Fiber, responsible for
overseeing the safe, compliant, and efficient management of joint use
infrastructure across both aerial and underground networks. This position
ensures that all joint use activities align with the National Electrical Safety
Code (NESC), local jurisdictional requirements, and Ziply’s operational
standards.
The Supervisor
leads a blended team of internal employees and external contractors, fostering
a culture of accountability, safety, and performance excellence. The supervisor
is accountable for team performance, metric standards, and upholding the Ziply
brand. This role requires comfort with public speaking and being on camera to
represent Ziply, as well as managing contracts and negotiations.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed:
Team Leadership and Performance
Management
· Lead and supervise a diverse team of engineers,
coordinators, inspectors, contractors, and vendors by setting expectations,
performance metrics, and accountability; conduct meetings, reviews, and
coaching to drive continuous improvement and collaboration.
Joint Use Infrastructure, Operations,
and Compliance
· Oversee the maintenance and development of
Ziply’s aerial and underground joint use infrastructure, ensuring all pole
attachments, removals, and relocations comply with NESC and local permitting
requirements; monitor field operations for safety and engineering standards
adherence.
· Serve as the NESC compliance expert, guiding
code interpretation and application; lead annual OJUA training and maintain a
proactive compliance program to resolve violations before audits.
· Collaborate with legal and regulatory teams to
ensure alignment with evolving state and federal requirements.
· Manage the full lifecycle of joint use work
orders from notification through construction and closeout; implement process
improvements to reduce cycle times, eliminate rework, and improve data
accuracy.
Reporting, Process Improvement, and
Revenue Optimization
· Utilize dashboards and reporting tools to
monitor KPIs such as permit turnaround, violation clearance, and cost recovery.
· Develop and execute strategies for proactive
permitting, bootleg attachment detection, cost recovery, and transform joint
use into a revenue-generating function.
Partner, Vendor, and Stakeholder
Engagement
· Manage third-party attacher, utility partner,
and vendor relationships; negotiate and administer joint use agreements; track
contract compliance and vendor performance.
· Serve as the primary escalation point for joint
use issues; communicate clearly with city officials, utility partners, and
community stakeholders.
· Represent Ziply in public forums, municipal
meetings, and on-camera communications.
Other Duties
· Performs other duties as
required to support the business and evolving organization.
Required Qualifications:
· Bachelor’s degree or equivalent PM/OSP experience, including
engineering, splicing, and/or construction.
· Minimum
of three (3) years’ experience in joint use, Outside Plant (OSP) construction,
or utility coordination.
· Minimum
of one (1) year leading crews, contractors, or small teams.
· Working knowledge of National Electrical Safety Code (NESC) standards
and local permitting processes.
· Familiarity with aerial and underground OSP construction and joint use
compliance.
· Strong leadership skills with the ability to set expectations, coach,
and hold team members accountable.
· Effective verbal and written communication skills, comfortable
representing the company publicly and on camera.
· Excellent organizational skills and ability to manage multiple
priorities.
· Negotiation skills for contracts and vendor relationships.
· Commitment to safety, compliance, and operational excellence.
· Proficient in Microsoft Office 365 Suite, especially Excel.
Preferred Qualifications
· Familiarity with dashboards and reporting tools.
Knowledge, Skills and Abilities:
· Ability
to work independently and apply sound judgment and reasoning skills to a
variety of situations.
· Ability
to multi-task and collaborate effectively with other personnel to meet
deadlines.
· Strong
verbal and written communication, attention to detail and organizational
skills.
· Ability
to work within critical deadlines and driving accountability is a must.
· Ability
to adjust to rapidly changing priorities and schedules.
· Ability
to provide excellent customer service.
· Ability
to maintain a professional manner and appearance.
Work Authorization:
Applicants must be currently authorized to
work in the US for any employer. Sponsorship is not available for this position.
Physical Requirements:
The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Essential and marginal functions may require
maintaining physical condition necessary for bending, stooping, sitting, walking,
or standing for prolonged periods of time; most of time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
Work is performed in an office setting with
exposure to computer screens and requires extensive use of a computer,
keyboard, mouse, and multi-line telephone system. The work is primarily a
modern office setting.
Diverse Workforce / EEO:
Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.
Ziply Fiber is a drug free workplace.
Fast, reliable, fiber internet. Believe in something better.
Ziply Fiber believes that every community deserves access to fast, reliable internet, including rural and hard-to-reach areas that have been historically overlooked by internet service providers. Since we launched in 2020, we’ve been building and expanding our 100% fiber network based on a simple conviction: better internet should be available to everyone. Believe in something better.
Offices: Kirkland, US
