Data Scientist – AI Enabled Call Center Efficiency and CEX Location- Hybrid, Jersey City, NJ Salary- $70- $115k plus bonus For more information on benefits and what we offer please visit us at https://www.exlservice.com/…
Skills: SQL, Google Cloud Platform, BigQuery, Python, Next Best Action Strategy
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Sr Administrative Assistant II, Ambulatory Services
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$70k–$115k/yr
Full-time
bachelor degree, postgraduate degree
Posted 11d ago
~40 hrs/week
Responsibilities
Lead the end-to-end Next Best Action (NBA) strategy, delivery, and optimization to drive personalized member engagement. Balance advanced AI-driven insights with the operational execution of campaign decisioning and measurement.
Requirements
Requires a Bachelor's or Master's degree in a quantitative field and advanced proficiency in SQL, Python, and GCP/BigQuery. Candidates should have experience in campaign targeting, recommendation systems, and translating business problems into scalable analytical solutions.
Full job description
Data Scientist – AI Enabled Call Center Efficiency and CEX
Location- Hybrid, Jersey City, NJ Salary- $70- $115k plus bonus For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
We are seeking a highly motivated Sr.Data Scientist to lead end-to-end Next Best Action (NBA) strategy, delivery, and optimization initiatives. This role combines advanced analytics, business problem-solving, campaign decisioning, and operational ownership to drive personalized member engagement across lines of business.
The ideal candidate will be equally comfortable with analytics and execution, owning the full NBA lifecycle—from strategy translation and targeting logic to deployment, measurement, and continuous optimization.
Success Profile
The successful candidate will demonstrate:
Strong business problem-solving capabilities alongside technical expertise.
Ownership mentality for both analytics delivery and campaign operations.
Ability to balance modeling and AI-driven insights (approximately 50%) with execution, delivery ownership, and NBA operations (approximately 50%).
Excellent stakeholder communication and cross-functional collaboration skills.
Related keywords
Data ScienceAINext Best ActionNBAGCPBigQueryPythonSQLCampaign ManagementRecommendation SystemsGenerative AILLMPega DecisioningHealthcare AnalyticsUplift ModelingAudience Segmentation
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
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