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$43k–$50k/yr
Full-time
professional certificate, bachelor degree
Health insurance, Dental insurance, Career development, Flexible work options, Hybrid work options
Posted 15d ago
~40 hrs/week
Responsibilities
The role involves acting as the primary point of contact for customer inquiries and providing technical support for ClearDent products. Responsibilities include troubleshooting issues, documenting actions, and escalating complex cases to the appropriate support team members.
Requirements
Candidates should have a certificate or degree in Computer Information Systems or two years of equivalent experience. Proficiency in Microsoft Windows, Office 365, and strong English communication skills are required.
Full job description
About ClearDent
ClearDent builds software and digital tools to help dentists manage every aspect of their practice, allowing them to focus on providing excellent oral care. For over twenty years, we’ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, we’re looking for flexible and creative talent to join our team and modernize dental offices across Canada.
About the Role
ClearDent is looking for a driven and enthusiastic Dental Software Technical Support representative to serve as the first point of contact for resolving customer inquiries. This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a positive and successful customer service experience.
This position is a full-time role based in Metro Vancouver, British Columbia.
Responsibilities
Provide best-in-class support to our customers by engaging the customer with enthusiasm and care.
Act as the first point of contact for the customer
Perform general troubleshooting to identify the root cause of issues and provide a resolution
Escalate the case to the appropriate Customer Support members as necessary
Document all actions taken in proper systems and with sufficient details
Handle multiple customer service queues
Continuously develop and improve knowledge of all ClearDent products
Other duties and projects assigned by the Customer Support Lead
What You Bring
Proficiency in both verbal and written English
Excellent problem-solving skills
Proficiency in SaaS software tools
Proficiency in Microsoft Windows Workstation / Servers and Microsoft Office 365
Certificate or degree in Computer Information Systems or 2 years of equivalent experience
Knowledge or experience in the dental industry is an asset
Experience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is an asset
Attributes
Professional, confident, resourceful, and computer-savvy
Able to communicate confidently and clearly
Calm and attentive
Energetic, self-directed, and results-oriented
Natural problem solver
Team player with a positive “can-do” attitude and willingness to work collaboratively
Work Environment
May work outside of regular business hours
Travel may be required
What We Offer
Competitive compensation.
Excellent benefits focused on your health, dental, and career development.
Flexible, hybrid work options, including an office in Burnaby, BC, with support for remote work.
Opportunities to give back through social initiatives, volunteering, and community building.
One Last Thing
We understand that the best candidates don’t always meet every requirement. If you’re a customer-focused, passionate problem-solver excited by the potential the dental industry has to offer, we’ll happily take a look at your application.
To Apply
This job posting will remain open until filled. To apply, send us your resume and cover letter highlighting your skills – tell us what makes you special and why you’d be an excellent fit for the ClearDent team!
Please note that we only accept candidates who live in Canada and are eligible to work there.
We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.
Related keywords
Dental softwareTechnical supportCloud solutionsTroubleshootingMicrosoft WindowsMicrosoft Office 365SQL ServerSalesforce CRMJIRAConfluenceCustomer serviceComputer Information SystemsDental industryHybrid work
ClearDent is a dental practice management software that helps over 35,000 dental professionals grow their businesses.
Industry
Software Development
Company size
51-200 employees
Founded
2002
Headquarters
Burnaby, British Columbia
LinkedIn followers
2,055
ClearDent is a dental practice management software company. We provide industry certified technology and digital tools to dentists, enabling you to focus on patient care.
Offices: 5489 Byrne Road, 166, Burnaby, British Columbia V5J3J1, CA
Dental Software and Patient CommunicationsDentalHealth CareMedicalSoftware