About the Role Join IQVIA’s global Concierge Travel Services (ICTS) team, delivering a high-touch, “VIP” service for corporate travel and events. This role is responsible for managing complex global travel arrangements, …
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Full-time
Posted 36d ago
~40 hrs/week
Responsibilities
Manage complex global travel arrangements and design seamless, high-touch itineraries for VIP corporate travelers. Act as a trusted advisor to optimize traveler experiences while ensuring compliance with company policies and pharmaceutical regulations.
Requirements
Requires a minimum of 5 years of experience in corporate travel management with strong proficiency in GDS platforms like Sabre or Amadeus. Must be fluent in English and Spanish with a proven track record of delivering premium concierge services.
Full job description
About the Role
Join IQVIA’s global Concierge Travel Services (ICTS) team, delivering a high-touch, “VIP” service for corporate travel and events. This role is responsible for managing complex global travel arrangements, designing seamless itineraries, and acting as a trusted advisor to deliver exceptional traveller experiences across IQVIA and non-IQVIA employees. This role requires exceptional organisational skills, industry expertise, and a passion for travel and service excellence
Key Responsibilities
Coordinate complex, global travel arrangements including flights, accommodation, and ground transportation.
Design seamless, end-to-end itineraries incorporating dining, experiences, and activities.
Gather traveller preferences to deliver personalised, tailored recommendations.
Act as a trusted advisor, providing informed and insightful recommendations to optimise the traveller experience.
Ensure all bookings align with budgets, client expectations, and company policies.
Deliver a premium, high-touch service across all channels (chat, phone, email, video call, SMS/WhatsApp).
Respond to customer enquiries in line with defined SLA expectations and service standards.
Provide detailed itineraries and proactive, real-time travel support.
Manage travel disruptions, including rebookings, cancellations, and emergencies.
Build and maintain strong relationships with clients, vendors, and internal stakeholders.
Provide regular updates to stakeholders on performance, service delivery, and operational processes.
Participate in and lead team meetings to stay aligned on new products, supplier updates, and industry developments.
Demonstrate ownership and accountability, taking pride in delivering high-quality service outcomes.
Lead group travel engagements, including hosting kick-off calls and acting as the primary point of contact.
Identify opportunities to cross-sell and upsell ICTS services.
Develop strong internal relationships by understanding IQVIA’s structure, stakeholders, and business areas.
Ensure full compliance with pharmaceutical regulations and internal governance policies.
Track travel spend and maintain accurate records and vendor databases.
Utilise tools such as Zendesk, Microsoft Teams, and Microsoft Office Suite (Excel, Word, PowerPoint).
Qualifications & Skills
Required
Minimum 5 years’ experience in corporate travel management (TMC environment), with extensive industry experience.
Strong proficiency in GDS platforms (Sabre and/or Amadeus) and NDC, including ticketing, reissues, voids, cancellations, EMD/MCO issuance and reissuance, and PNR management.
In-depth knowledge of complex itineraries, global air fares, and fare construction (nett fares, IT fares, route deals, corporate negotiated fares).
Proven experience in global servicing across multiple regions, time zones, and points of sale.
Advanced English and Spanish (written and verbal); additional languages are advantageous.
Empathetic, professional, and highly effective communicator with strong interpersonal skills.
Strong ability to multitask, prioritise, and respond to urgent matters with speed and accuracy.
Capable of working independently with minimal supervision, demonstrating initiative and accountability.
Excellent problem-solving and critical thinking skills, with the ability to manage multiple priorities simultaneously.
Proven ability to manage travel disruptions and complex situations calmly and efficiently.
Experience delivering VIP or high-touch concierge services.
Preferred
Experience in Meetings & Events (cross-training available).
Knowledge of pharmaceutical travel compliance.
Familiarity with Online Booking Tools such as Concur or equivalent platforms.
Additional Information
This role may involve travel for onsite event or travel programme coordination.
Flexibility in working hours may be required to support global operations and events.
Strong organisational and time-management skills are essential.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.
IQVIA (NYSE:IQV) is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. IQVIA’s portfolio of solutions are powered by IQVIA Connected Intelligence™ to deliver actionable insights and services built on high-quality health data, Healthcare-grade AI™, advanced analytics, the latest technologies and extensive domain expertise. With approximately 88,000 employees in over 100 countries, including experts in healthcare, life sciences, data science, technology and operational excellence, IQVIA is dedicated to accelerating the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific progress, in an effort to advance healthcare. To learn more, visit www.iqvia.com.
Offices: 2400 Ellis Rd, Durham, North Carolina 27703, US