Customer Success Coordinator - German Speaker (VIE Contract)
Barcelona, Catalonia, Spain · Hybrid
Entry level$4M raised
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Customer Success Coordinator - German Speaker - VIE Contract
Barcelona, Catalonia, Spain · Hybrid
Mid level$4M raised
Company Description Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We a…
Skills: Customer support, Account management, German, English, Data analysis
Customer Success Coordinator - German Speaker - VIE Contract
Barcelona, Catalonia, Spain · Hybrid
Mid level$4M raised
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Sales Development Representative (SDR) - Global Fully Remote
Barcelona, Catalonia, Spain · Remote Solely
$2k–$4k/mo
Entry level$4M raised
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Full-time, Contract
bachelor degree
Posted 8h ago
~40 hrs/week
Responsibilities
The Customer Success Coordinator will provide operational management for customer programs, including platform demonstrations, reporting, and buyer training. They will also act as a liaison between customers and internal departments to resolve challenges and improve service quality.
Requirements
Candidates must have fluency in German and English, along with previous customer support experience in a fast-paced environment. A background in supply chain, sustainability, or business is preferred, along with strong analytical and organizational skills.
Full job description
Company Description
Work smart, have fun and make an impact!
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
We are looking for an individual that can support customers throughout the Germany, Austria, Switzerland (DACH) region. Fluency in English and German is required, Polish is a plus but not mandatory.
Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.
EcoVadis is looking for a dynamic Customer Success Coordinator, driven by sustainability, to join our DACH team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.
Your primary responsibility is to provide operational management of customers’ EcoVadis programs, in support of the Customer Success team.
Your responsibilities will include (but will not be limited to):
Customer operational management:
Working with global Account Managers to ensure the effective implementation of the EcoVadis solution for global customers regionally.
Manage a combination of customer facing and non-customer facing operational responsibilities for your regional portfolio of customers
Operational responsibilities examples include: Platform demonstrations, program reports, buyer trainings, Back Office support, preparation and/or delivery of data analysis, preparation and/or delivery of presentations both independently and/or as CSM support
Establish and maintain customer relationships both proactively and reactively (For example, responding to incoming requests and follow up until a satisfactory solution is found, resolving user issues, documenting actions)
Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional proactive customer support
Liaise between customer and other EcoVadis departments (Customer Care, Operations, Product, Sales…) to solve customer challenges and find solutions within reasonable deadlines
Improve quality of service by recommending improvements to internal processes; identifying new product and service applications for customer
Technical & project management
Lead and/or contribute to internal projects contributing to the formalization and standardization of Customer Success processes with a positive impact on team efficiency and quality
Lead and/or contribute to customer focused projects
Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
Qualifications
Previous customer support experience, preferably with large accounts acquired in a fast paced environment
The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
Excellent communication skills (both written and verbal) in German and English is a must.
Additional language fluency is considered an advantage (French or Italian)
Good excel and data analytical skills
High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time
Ability to summarize data into insights in multiple formats (For example, PPT presentations)
Computer literate (Google Suite, SalesForce, AI usage, MS office,, Project management tools…)
Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory
Interest to work in an international and multicultural environment
Self-driven, results oriented and team player
Thrives in a fast paced environment
Passionate about sustainability
The ability to build strong relationships both internally and externally
Additional Information
Location: Barcelona - Hybrid (8 days a month from the office)
Start date: ASAP VIE contract - 12 months
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Don’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background.
Can the hiring process be adjusted to suit my needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location).
Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.
Optimize your Human Rights Due Diligence with direct worker feedback, in any language, on any device, anywhere.
Industry
Software Development
Company size
11-50 employees
Founded
2015
Headquarters
Toronto, Ontario
LinkedIn followers
12,956
Total funding
$4M
Ulula’s platform allows you to collect real-time, anonymous feedback from workers across your supply chain–no matter their language, location or technological literacy. Our tools help you identify and monitor labor risks, cost-effectively and at scale, ensuring uninterrupted operations and protecting your business against legal, financial and reputation risks.
Offices: 4773 Yonge St, 5E, Toronto, Ontario M2N 0G2, CA · 140 W 124th St, APT 5A, New York, NY 10027, US
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