Barcelona, Catalonia, Spain · Hybrid
$61k–$74k/yr
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Facilitation, Coaching, Instructional design, Customer experience, Learning management systems
Barcelona, Catalonia, Spain · Hybrid
We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Securi…
Skills: Transformation management, Operational improvement, Stakeholder engagement, Change management, Project management
Barcelona, Catalonia, Spain · Hybrid
Company Description Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We a…
Skills: Customer Success, Account Management, German, English, Data Analysis
Barcelona, Catalonia, Spain · Hybrid
Company Description Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We a…
Skills: Customer Success, Account Management, German, English, Sustainability
Barcelona, Catalonia, Spain · On-site
Are you passionate about football (soccer) and interested in building something of your own? Stranger Soccer is expanding globally and is looking for a License Owner to launch and grow Stranger Soccer in Barcelona. This …
Skills: Entrepreneurship, Business Management, Operations Management, Customer Service, Marketing
Barcelona, Catalonia, Spain · Hybrid
Company Description Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We a…
Skills: Customer support, Account management, German, English, Data analysis
Barcelona, Catalonia, Spain · Hybrid
Company Description Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We a…
Skills: Customer success, Account management, German, English, SaaS
Barcelona, Catalonia, Spain · Hybrid
About Ukio | We are one of the most promising startups of 2026 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, Paris and Milan. This …
Skills: Hospitality Management, Operations Management, Customer Experience, Data Analysis, Problem Solving
Barcelona, Catalonia, Spain · Hybrid
Company Description What's Red Points all about? Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distrib…
Skills: Relationship management, Customer success, Creative problem solving, Strategic planning, Performance metrics
Barcelona, Catalonia, Spain · On-site
$22k–$26k/yr
¿Te gustaría trabajar de repartidor/a en alguna de nuestras delegaciones? Desde Aquaservice buscamos repartidores/as con carnet B. Te responsabilizarás del reparto de las garrafas de agua de 20 litros a nuestros clientes…
Skills: Customer service, Teamwork, Driving, Delivery, Logistics
Barcelona, Catalonia, Spain · Remote OK
Job Description Are you passionate about customer service and mobility solutions? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are creating a new department dedicated to provid…
Skills: Customer service, Communication, Problem solving, Technical support, Sales
Barcelona, Catalonia, Spain · Remote OK
Job Description Are you passionate about customer service and mobility solutions? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are creating a new department dedicated to provid…
Skills: Customer service, Communication, Problem solving, Technical support, Sales
Barcelona, Catalonia, Spain · Remote OK
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to h…
Skills: Healthcare management, Operating room operations, Consulting, Robotic surgery, Project management
Barcelona, Catalonia, Spain · Hybrid
What is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to…
Skills: Customer service, Communication, Active listening, Problem resolution, Multitasking
Barcelona, Catalonia, Spain · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Data entry, LMS management, Training logistics, Customer service, Communication
Barcelona, Catalonia, Spain · Hybrid
$28k–$32k/yr
As a Junior Relationship Manager, you will support the management of client relationships throughout the employee and client lifecycle, from onboarding to offboarding. Working closely with the Relationship Manager and cr…
Skills: Customer service, Communication skills, Interpersonal skills, CRM systems, Attention to detail
Barcelona, Catalonia, Spain · On-site
Sobre Yurbban Hospitality Group En Yurbban no solo ofrecemos alojamiento, creamos momentos que se recuerdan. Somos un grupo hotelero con alma, donde la hospitalidad, la sostenibilidad y la autenticidad van de la mano. No…
Skills: Customer service, Night auditing, Check-in and check-out, Reservation management, Communication
Barcelona, Catalonia, Spain · On-site
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative techn…
Skills: Project management, Payroll implementation, Client onboarding, Data migration, System integration
Barcelona, Catalonia, Spain · On-site
JPMorgan Workplace Solutions addresses the financial needs of employers and their employees using a suite of firmwide products such as equity compensation and executive services. The firm entered the equity compensation…
Skills: Share plan experience, Relationship management, Account management, Client advocacy, Strategic planning
Barcelona, Catalonia, Spain · On-site
$21k–$24k/yr
Como Encargado/a de turno ayudarás con las aperturas y los cierres que son muy importantes a la hora de planificar un turno exitoso. Emplearás buena parte de tu tiempo aprendiendo qué se necesita para dirigir un restaura…
Skills: Team leadership, Restaurant management, Scheduling, Inventory management, Budgeting
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The specialist will lead end-to-end onboarding and nesting experiences for the global Customer Care organization using AI-enabled tools and modern training formats. They are responsible for accelerating agent time-to-proficiency through targeted coaching, performance diagnostics, and continuous curriculum iteration.
Candidates must have a bachelor's degree or equivalent experience along with 4-6 years in customer experience training or learning roles. Strong facilitation skills, data literacy, and experience with AI-assisted learning technologies are required.
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
Customer First: We prioritize customer satisfaction in every decision.
High Quality: True quality means premium materials and rigorous production standards you can feel good about.
Essential Design: We focus on timeless, functional essentials instead of chasing trends.
Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
We are seeking a CS Learning & Development Specialist to join our growing team. This is a high-impact, execution-focused role responsible for delivering onboarding, nesting, and ongoing enablement for our global Customer Care organization. Partnering closely with the Sr. Learning & Development Manager, Customer Care Operations, QA, Knowledge Management, and Learning Experience Design, you will own the day-to-day delivery of onboarding and nesting experiences — leveraging AI-enabled learning tools, scalable practice environments, and modern digital training formats to increase training throughput without sacrificing quality. In this role, you will accelerate agent time-to-proficiency and improve customer experience outcomes globally through high-quality facilitation, coaching, performance diagnostics, and targeted reinforcement that directly support agent readiness and business performance.
Training Delivery, Facilitation & Nesting Execution
Travel: Up to 25% to support onboarding cohorts and training initiatives across global offices; facilitate in-person sessions and cross-regional training alignment as required.
We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals.
Pay Range:
Base - €61,000 - €74,000
Bonus - €8,000 (annual)
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Quince is a consumer technology platform rebuilding retail from the infrastructure up. The company began with a towel. A hotel-grade towel retailed for roughly $80. The manufacturing partner who made it sold it for about $7. Nothing about the product justified the gap. The gap was the system. Quince was built to replace that system. Its proprietary Manufacturer-to-Consumer (M2C) platform connects customers directly to the manufacturing partners behind some of the best-made products in the world, with demand signals flowing back to partners weekly so production follows what customers are actually buying, not a year-old forecast. No promotional calendar, no inventory built on guesses, no layered costs priced into the product. What differentiates Quince is not pricing. It is the system. The proof is in how the company operates: cost breakdowns published on product pages, a 365-day return policy, third-party lab testing, and products removed from the assortment at Quince's cost when they fall below the quality bar. Because the platform produces against real demand, the excess inventory that defines conventional retail is never made. Responsibility is built into the model, not added on top of it. Today, Quince offers curated essentials across 100+ categories, from cashmere and linen to fine jewelry and furniture, at prices typically 50 to 70 percent below comparable market prices, and is one of the fastest-growing consumer platforms in the industry. Visit Quince at quince.com or on Instagram at @onequince.
Offices: 260 Townsend St, San Francisco, California 94107, US · WeWork, Roshini Tech Hub, PFS Club House, Marathahalli Main Rd, Lakshminarayana Pura, EPIP Zone,, Chinnapanna Halli, Bengaluru, Karnataka 560037, IN
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