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Full-time
23 days of annual leave, Birthday off, Major medical insurance coverage, Connectivity allowance, Flexible remuneration, Restaurant card
Posted 8h ago
~40 hrs/week
Responsibilities
You will manage social media calendars, publish content, and engage with consumers to maintain satisfaction. Additionally, you will produce performance reports and research new trends to support brand growth.
Requirements
The ideal candidate has experience in customer support across multiple channels and proficiency with Zendesk and Microsoft Dynamics CRM. You must be a native or bilingual English speaker and possess strong organizational skills.
Full job description
The Role
This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain consumer satisfaction in line with our customers' needs.
What will you do?
You will manage the monthly calendar for our client's social networks, being the interlocutor with them to solve any doubts.
You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.
You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
You will produce monthly quantitative and qualitative reports on social media performance.
You will research new trends in social media that contribute to content creation for current brands and/or clients.
Who are you?
Someone who manages social networks and is up to date with what's new.
A digital content creator who is organized and attentive to detail.
Sociable person who enjoys customer service and generating good engagement with everyone.
Experience providing customer support across multiple channels, including phone, web forms, social media, and live chat.
Hands-on experience managing customer inquiries and support tickets through Zendesk.
Familiarity with Microsoft Dynamics CRM and its integration with customer support platforms.
Ability to efficiently manage and resolve customer tickets while maintaining high service quality across all communication channels.
You are a native in English or Bilingual - C2+
Willingness to travel at some point during the year.
Availability to work full time
Enjoy 23 days of annual leave
You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style!
Join our team and experience the incredible benefits of having major medical insurance coverage!
You have a connectivity allowance for expenses that may be incurred by remote working.
Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards!
Hybrid Work Environment 👩🏻💻
Work at your own pace with our flexible working hours
We are a global Brand Experience company with consulting, agency and technology integrator capabilities, who believe in business as a positive force for change.
Our consulting, solutions and products allow companies to create a frictionless consumer journey through all channels (phone, social, web, mobile, retail, etc). We use the power of data science to generate personalized experiences and execute strategies by creating relevant content.
With a mission to innovate and transform the way organizations relate to people, we create global and local solutions to drive the digital transformation of our customers, with more than 300 employees trained as innovation leaders, around 20 countries around the world: United States, Argentina, Chile, Peru, Costa Rica, Colombia, Panama, Guatemala, Ecuador, Dominican Republic, Spain and Mexico.
We have a deep and multidimensional knowledge of the consumer in more than 10 industries, obtained by working as a partner with companies such as: L'Oreal, The Coca-Cola Company, Kimberly Clark, Abbott, FOX, Huawei, Bimbo, Lenovo, Banco Santander, Electronic Arts, IE Business School, Orange and Bayer among others.
Offices: C/ Mártires de Alcalá, 4. 28015 Planta 1, Madrid., Madrid, Madrid 28015, ES · San Rafel de Escazu, San José, San José 10203, CR · Cra. 14 #97-63, Bogotá, Colombia, Piso 11, Bogotá, Cundinamarca 00000, CO · Alfonso Nápoles Gándara 50, Santa Fe, Zedec Sta Fé, Álvaro Obregón, 01219 Ciudad de México, CDMX, México, Mexico, MX
Omnichannel MarketingIntelligenceCustomer ExperienceSEOMultichannel Customer CareDigital TransformationDIsplay AdvertisingMedia planning and buyingMobile MarketingSocial Media Marketing
How many Customer Service & Support jobs are open in Madrid, Spain right now?
There are currently 1,240 open customer service & support positions in Madrid, Spain listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Madrid, Spain?
Companies currently hiring include ILUNION, MANGO, AmRest, The Estée Lauder Companies Inc., AUTO1 Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Madrid, Spain?
Yes — 421 of the 1240 open customer service & support positions offer remote or hybrid work (82 remote, 339 hybrid).
How do I apply for Customer Service & Support jobs in Madrid, Spain?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.