Turn trash into opportunity — build a career that keeps communities running. Patriot Disposal/Apple Valley Waste is seeking a driven and relationship-focused Account Manager to manage and grow a portfolio of commer…
Are you a dedicated and motivated personal trainer looking to make a significant impact on individuals' lives? We are actively seeking exceptional trainers to join our team and deliver personalized fitness experiences in…
Skills: Personal training, Fitness coaching, Workout program design, Exercise demonstration, Client assessment
Are you a dedicated and motivated personal trainer looking to make a significant impact on individuals' lives? We are actively seeking exceptional trainers to join our team and deliver personalized fitness experiences in…
Cardio Fusion Group Instructor - Baltimore, Maryland The Cardio Fusion Group Instructor will lead the class by blending traditional calisthenics with body weight and strength training as well as interval training. The in…
Skills: Group fitness instruction, Personal training, Cardio exercise, Strength training, Interval training
Group Fitness Instructor Svetness Personal Training is currently recruiting for energetic fitness professionals with a passion to lead group fitness classes to various adult and youth members for a large church located i…
Skills: Group fitness instruction, Exercise planning, Cardio fusion, HIIT, Yoga
Associate Secretary JHM Board of Trustees & Advisor for Institutional Priorities (SOM - Office of the Dean/CEO)
Baltimore, Maryland, United States · Hybrid
$75k–$190k/yr
Senior
The Office of the Dean and CEO at the Johns Hopkins University School of Medicine is seeking an Associate Secretary JHM Board of Trustees & Advisor for Institutional Priorities. The Associate Secretary serves as the prin…
Summary Join Our Team at Mercy Medical Center – Now Hiring an Inpatient Physical Therapist! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three cons…
Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a r…
Laboratory Manager (Institute for NanoBioTechnology)
Baltimore, Maryland, United States · On-site
$57k–$100k/yr
Senior
We are seeking a Lab Manager who will serve as INBT’s primary responder for laboratory facilities failures, incidents, and compliance findings, coordinating Facilities, vendors, and institutional compliance offices, and …
Summary y Join Our Team at Mercy Medical Center – Now Hiring a Cook! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023&nda…
3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfu…
Skills: Coaching, Mentoring, Sales support, Customer service, Time management
A Day in the Life: When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and eve…
Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a r…
Service Technician – 500 Park Avenue Apartments Location: Mount Vernon, Baltimore City Schedule: Monday–Friday, 8:00 AM – 4:30 PM Compensation: $20/hour (based on experience) 500 Park Avenue Apartments, located in the hi…
The Role: Dental Dreams in Reisterstown, MD seeks a motivated Office Manager professional with managerial dental practice experience. This position will focus on achieving operational goals, managing employee relations, …
Join Horace Mann and Unlock Your Financial Potential Ready to take control of your financial future? At Horace Mann, we are here to support you in achieving your goals and making a meaningful difference in the lives of t…
Skills: Insurance sales, Financial services, Business management, Networking, Relationship building
The Role: Dental Dreams LLC in Baltimore, MD (Edmondson) is hiring Dental Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals,…
Benefits: 401(k) Dental insurance Health insurance Paid time off Benefits/Perks Home Daily Competitive Pay Direct Deposit Career Advancement Great PTO and Vacation Package 65% Company Paid major Medical Dental and Vision…
Skills: CDL Class A, Vehicle inspection, Preventative maintenance, Route planning, ELD system
Athelas Institute, Inc.
PERSONAL SUPPORTS DSP-PART TIME
Baltimore, Maryland, United States · On-site
Entry level
Rate of Pay: $18.81/ Hourly Location: Baltimore, MD Hours: Mon-Fri 5pm-8pm, Sat 10am-2pm Position Overview: A Direct Support Professional plays an integral role in a supported person’s life. The DSP will provide assistan…
Skills: Direct Support, Personal Care, Life Skills Coaching, Community Integration, Transportation Navigation
The Social Media Specialist supports the planning, execution, and optimization of DAP’s organic social media presence across priority platforms. This role contributes to content development, publishing, and community eng…
Skills: Social Media Management, Content Creation, Content Scheduling, Community Engagement, Performance Analysis
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$60k–$65k/yr
Full-time
Posted 11d ago
~40 hrs/week
Responsibilities
The Account Manager is responsible for managing and growing a portfolio of commercial accounts by ensuring customer retention, revenue protection, and service issue resolution. They will conduct regular on-site visits and quarterly performance reviews to identify expansion opportunities and maintain service quality.
Requirements
Candidates must have proven experience in account management or outside sales, preferably within the waste or logistics industries. A valid driver's license with a clean record and the ability to travel 50-75% of the time are required.
Full job description
Turn trash into opportunity — build a career that keeps communities running.
Patriot Disposal/Apple Valley Waste is seeking a driven and relationship-focused Account Manager to manage and grow a portfolio of commercial accounts in a field-based environment. This role is accountable for customer retention, revenue protection, service issue resolution, and strategic account growth across an assigned book of business, with 50-75% of time spent in the field supporting customer relationships and service performance.
The Account Manager serves as the primary owner of account health within the territory and is expected to protect recurring revenue, strengthen customer loyalty, and identify operational or commercial risks before they result in lost business. Success in this role is measured through quantifiable retention, resign, growth, service responsiveness, and account review metrics aligned to the environmental waste industry.
Key Responsibilities
Manage and maintain a portfolio of commercial accounts, with direct accountability for account retention, revenue preservation, and long-term customer partnership performance.
Maintain an annual account retention rate of 85%-92% across the assigned book of business, while actively managing service recovery plans for at-risk accounts.
Maintain a resign rate greater than 7% by proactively identifying underperforming pricing, service gaps, container right-sizing opportunities, and renewal or repricing actions across the customer base.
Conduct quarterly account performance reviews on the top 20% of accounts that generate 80% of assigned revenue, including service performance, profitability, contract status, pricing alignment, growth opportunities, and competitive risk assessment.
Complete routine on-site account visits, service evaluations, and operational walkthroughs to validate service quality, container utilization, contamination issues, hauling frequency, and customer satisfaction.
Identify and close expansion opportunities within existing accounts through additional services, equipment upgrades, frequency changes, recycling solutions, compactor services, temporary roll-off opportunities, and contract renewals.
Serve as the primary point of contact for assigned accounts and resolve customer concerns in coordination with operations, customer service, dispatch, billing, and leadership teams.
Maintain full ownership of account plans, customer communications, open issues, and growth opportunities in the CRM, with timely updates after customer interactions and field visits.
Provide recurring account forecasts and business reviews to leadership, including retention risk, expected attrition, pipeline expansion opportunities, and key account action plans.
Quantifiable Performance Metrics
The following metrics strengthen the role and align it with waste and recycling account management expectations:
Annual account retention rate: 85%-92%.
Resign rate: greater than 7% across the assigned portfolio.
Quarterly business reviews completed for the top 20% of accounts driving 80% of revenue.
Monthly touchpoint cadence for top-tier accounts and quarterly on-site reviews.
Field visit expectations by account tier, route density, or annual revenue band.
CRM compliance standard of 100% for account notes, issue tracking, pricing actions, and opportunity updates within 24 hours.
Service issue response target, such as same-day acknowledgment and resolution follow-up within 48 hours.
Expansion revenue target tied to upsell, cross-sell, repricing, and contract renewal performance.
Contract renewal conversion target for expiring agreements within the assigned portfolio.
Gross revenue retention and net revenue retention goals by territory or book of business.
At-risk account action plans completed for all accounts flagged for churn, pricing erosion, service disruption, or competitive pressure.
Waste Industry Enhancements
The Account Manager is also responsible for recurring-service operational and commercial performance drivers.
Monitor service exceptions, missed pickups, contamination issues, overflow events, and billing disputes on assigned accounts and partner with internal teams to reduce recurrence.
Identify opportunities to improve route density, container utilization, service frequency alignment, and margin performance through structured account reviews.
Support contract compliance and renewal strategy by tracking expiration dates, rate escalators, service scope changes, and customer pricing history.
Escalate competitive threats, local market changes, and significant service risks that could affect retention or revenue performance.
Participate in monthly territory reviews with leadership to evaluate churn exposure, account performance trends, and strategic growth opportunities.
Skills and Qualifications
Proven ability to manage customer relationships while meeting retention, revenue, and account growth objectives in an account management, outside sales, or service-based role.
Strong business judgment and problem-solving skills, with the ability to assess service performance, financial impact, and customer risk within an assigned portfolio.
Strong verbal and written communication skills, including the ability to conduct business reviews, pricing conversations, and service recovery discussions with customers.
Ability to work independently in the field, prioritize high-value accounts, and manage multiple account issues, renewals, and growth initiatives at once.
Proficiency with CRM systems, Microsoft Office, and account reporting tools used to monitor retention, revenue, service issues, and opportunity pipelines.
Experience in waste management, recycling, environmental services, logistics, or other route-based recurring service industries is strongly preferred.
Licenses and Requirements
Valid driver’s license with a clean driving record.
Ability to pass a background check and drug screening.
Willingness to travel 50%-75% of the time within the assigned territory.
Why Join Patriot Disposal
At Patriot Disposal Services, you’ll have the opportunity to lead a critical frontline team in a growing, essential services business. We are committed to safety, operational excellence, and building a culture where employees are valued, developed, and set up for success. This role offers meaningful impact, leadership responsibility, and opportunities for career growth.
Equal Opportunity Employer
Patriot Disposal Services is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workforce where all employees feel valued, respected, and supported.
Apple Valley Waste Service, Inc. – such a simple phrase, yet it speaks volumes. It is the goal of Apple Valley Waste to be your “Go To” resource for refuse and recycling needs. We take pride in providing superior customer service and our employees are dedicated to serving those needs.
Offices: 771 James Burr Blvd., Kearneysville, WV 25430, US