We are Skyward. That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and…
Skills: IT support, Team leadership, Communication, Executive support, Problem solving
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We are Skyward. That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and…
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We are Skyward. That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and…
Skills: Customer service, IT help desk, Technical support, Communication skills, Troubleshooting
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Skills: Land surveying, Construction stakeout, Boundary surveys, Topographic mapping, Total stations
MaxCyte, Inc.
Senior Field Support Engineer (FSE)/Depot Services Manager
Rockville, Maryland, United States · On-site
Senior$30M raised
Description The Senior Field Support Engineer (FSE)/Depot Services Manager provides technical support to customers of MaxCyte instruments and supports the day-to-day operations of MaxCyte’s Depot Services. The FSE/Depot …
Skills: Technical support, Field service, Depot services, Instrument calibration, Troubleshooting
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Description Travel Merchandiser / Fixture Installer Join the Adventure with Brandpoint! Ready to hit the road, build something great, and be part of a growing team? At Brandpoint, we’re gearing up for exciting upcoming p…
Overview In-House Clinical Research Associate Be Part of One Team, One Purpose. At Emmes Group, we’re shaping the future of clinical research—where human intelligence meets cutting-edge technology to drive me…
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F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical
Electrical Service Technician
Rockville, Maryland, United States · On-site
$125k–$200k/yr
Mid level
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Lead the support operations for enterprise AI services while providing white-glove assistance to senior stakeholders and the Administrator’s office. Manage the support queue, mentor staff, maintain documentation, and facilitate feedback loops between leadership and technical teams.
Requirements
Requires a bachelor’s degree and at least 5 years of IT support experience, including supervisory or team-lead roles. Candidates must possess excellent communication skills, the ability to handle high-stress situations, and the capacity to obtain a Public Trust security clearance.
Full job description
We are Skyward.
That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative; a collection of complementary, not competing talents. And though on the surface we remain relaxed, beneath, a torrent of energy links us to our civic tech mission.
We stand by our values, and we won’t compromise on any of them.
Integrity: We’re conscientious, intentional, and empathetic. Our words and actions align. That’s our character. Please don’t ask us to play another part, we’re poor actors.
Compassionate: If we may borrow a quote from Theodore Roosevelt: “No one cares how much you know until they know how much you care.” Because our team is thoughtful and supportive, caring deeply for each other, our clients, and our work, this comes naturally.
Inquisitive: We remain students by failing openly and turning lessons into solutions.
Unconventional: For us, life isn’t what happens outside of work. Work happens inside of life and our culture erases the line often dividing the two.
Authentic: Made possible only because we embody the values listed above. We’re relaxed and fun yet intensely curious and driven. Team members are placed with thought, care, and precision to ensure that Trust, Truth, and Transparency continue to represent our brand.
Because of that, we continue Onward, Upward, and Skyward.
We need a Help Desk Support Lead. Are you the person who can calm a frustrated user and a frazzled team in the same five minutes? Do you take real pride in a support queue that runs like a well-oiled machine- fast, friendly, and never dropping the ball? If you love running a support operation that makes people’s day smoother, then please apply.
Let’s go Skyward together.
\nWhat you'll do:
Lead support for CMS’s enterprise AI services, keeping high-profile users productive and happy.
Own the support queue, set the standard for response and quality, and keep the team’s rhythm tight.
Provide white-glove support to CMS stakeholders, up to the Administrator’s office, with polish and discretion.
Mentor support staff, build playbooks, and raise everyone’s game.
Channel feedback from leadership back to the product, AI, and engineering teams.
Maintain SOPs and knowledge base articles and support UAT and post-deployment smoke testing.
What we’d like you to have:
A bachelor’s degree and 5+ years in IT support, with team-lead or supervisory experience.
Exceptional communication and people skills,with the polish to support senior executives.
A calm, unflappable demeanorin high-stress, high-visibility situations.
The ability to research and resolvetechnically complex issues.
The ability to obtain and maintain a Public Trust security clearance.
What would blow us away:
Experience supporting AI/ML, chatbot, or LLM-based tools.
Experience providing executive or VIP-level support.
Previous experience supporting CMSor another federal agency.
Even if you don’t meet 100% of the qualifications, we encourage you to apply. At Skyward, we’re focused on hiring individuals with the right skills and passion to grow, not just checking off every box.
And now the important part. What we offer you:
Medical, dental, vision insurance
15 days of paid leave
7 days of sick leave
2 days bereavement leave
11 paid Federal holidays
Up to 40 hours for jury duty
401K with 4% employer contribution (and no vesting period)
Up to 4 weeks of paid paternity and maternity leave
Company provided laptop
$5,000 per year for professional development
$600 per year for technical supplies and equipment
$2,000 referral bonus
Life and disability insurance
HSA and FSA
Legal Shield and ID Shield Voluntary Benefits
Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions. Who says government work can’t be exciting!
\n
$78,000 - $95,000 a year
We believe great work deserves great pay. That’s why we ensure our compensation is not only competitive but also fair and transparent, as required by Maryland law. Expect a salary that matches your skills, experience, and the value you bring to the table - because you’re worth it!
\n
At Skyward, we support flexible working hours and remote opportunities to help maintain a healthy work-life balance for all employees.
Offers of employment with Skyward are contingent upon acceptable results of a background investigation.
Applicants must have the ability to obtain and maintain a Public Trust security clearance due to the nature of our work as a government contractor.
Perfecting GovTech. Upgrading the public experience.
Industry
Software Development
Company size
51-200 employees
Founded
2013
Headquarters
Rockville, Maryland
LinkedIn followers
3,926
We are Skyward. That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative; a collection of complementary, not competing talents. And though on the surface we remain relaxed, beneath, a torrent of energy links us to our civic tech mission.
Offices: 2000 Tower Oaks Blvd, Rockville, Maryland 20852, US