As a Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills;…
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Area Vice President - Employee Benefits Consultant
Rockville, Maryland, United States · On-site
Mid level
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Washington, District of Columbia, United States · Hybrid
$60k–$175k/yr
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F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical
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$23/hr–$27/hr
Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, Long-term Disability Insurance, Flexible Spending Medical Account, Flexible Spending Dependent Care Account
Posted 1d ago
~40 hrs/week
Responsibilities
The Branch Member Service Associate provides exceptional customer service by identifying member needs and offering appropriate financial products and solutions. They are responsible for processing various financial transactions, handling loan applications, and supporting branch or call center operations as needed.
Requirements
Candidates must have a high school diploma or GED and previous banking or credit union experience, specifically in opening personal accounts. Strong verbal communication skills and the ability to travel to different branch locations are required.
Full job description
As a Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with formal training modules – YOU control your career advancement as you learn and execute new skills. In addition to a solid compensation package, there is also a generous benefits opportunity. This role will require travel to other locations on an as needed basis. You must have reliable transportation. Must have current or previous banking experience. Experience opening new personal accounts and processing consumer loans.
\nJob Duties and Responsibilities
Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
Handles consumer loan application processing, document collection, and disbursements.
Advises members regarding available insurance protection (life, disability, gap, etc.).
All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
All MSAs may be assigned duties to support other areas in the Credit Union.
All MSAs are expected to support the Call Center queues (phone and email).
Education and Experience: Member Service Associate II
High school diploma or general education degree (GED).
Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market.
Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.
Member Service Associate III
High school diploma or general education degree (GED).
Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance.
Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience.
Work Schedule: All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours. The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on Saturday. Specific shifts will be scheduled based on branch location operating hours
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, and more.
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Health Insurance (Choice of two nationwide PPO plans)
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply) *
Life Insurance/AD&D+*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program+*
Identity Theft Protection (Additional fee to add family members) +*
Pet Health Insurance
Employee Discount Program
All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.
We're Stronger Together
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
At NASA Federal Credit Union, we have great people creating and building a world-class organization in an ever-changing world. Our success as an organization is based on the vision, mission and values that guide us in how we do business every single day.
We are continuously looking for talented, highly motivated individuals who believe in excellence and are committed to providing superior service to our members. Whether you're looking for a rewarding professional career, a full-time position with superb growth potential, or a flexible part-time or peak-time opportunity, NASA Federal Credit Union is ready to be your career partner.
In our wide-ranging benefits packages we offer our employees competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, training and professional development programs, tuition assistance, paid leave, and work/life programs.
Federally insured by NCUA. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. For more info, visit nasafcu.com
Equal Housing Lender
Offices: 500 Prince George's Blvd, Upper Marlboro, MD 20774, US
Non ProfitCredit CardsFinancial ServicesBanking & LendingFinance
How many Sales jobs are open in Rockville, MD right now?
There are currently 189 open sales positions in Rockville, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Rockville, MD?
Companies currently hiring include Symmetry Financial Group, Bank of America, Connection, DARCARS Automotive Group, Ulta Beauty, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Rockville, MD?
Yes — 36 of the 189 open sales positions offer remote or hybrid work (17 remote, 19 hybrid).
How do I apply for Sales jobs in Rockville, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.