Science & Research Jobs in Rockville, MD (Now Hiring) — 266 open
MaxCyte, Inc.
Senior Field Support Engineer (FSE)/Depot Services Manager
Rockville, Maryland, United States · On-site
Senior$30M raised
Description The Senior Field Support Engineer (FSE)/Depot Services Manager provides technical support to customers of MaxCyte instruments and supports the day-to-day operations of MaxCyte’s Depot Services. The FSE/Depot …
Skills: Technical support, Field service, Depot services, Instrument calibration, Troubleshooting
Overview In-House Clinical Research Associate Be Part of One Team, One Purpose. At Emmes Group, we’re shaping the future of clinical research—where human intelligence meets cutting-edge technology to drive me…
Skills: Clinical Research, Site Management, Good Clinical Practices, Regulatory Compliance, Trial Master File
Digital Infuzion seeks an exceptional scientific leader to play a pivotal role in managing a large coordination center. This is a unique opportunity for a Ph.D. or M.D.-trained professional with experience in coordinatin…
Skills: Scientific leadership, Program management, Translational science, Team science, Generative AI
X-energy LLC conducts a thorough recruiting process and will never issue offers without interview to discuss qualifications and responsibilities. All applications will be submitted via our company career page, www.x-ener…
X-energy LLC conducts a thorough recruiting process and will never issue offers without interview to discuss qualifications and responsibilities. All applications will be submitted via our company career page, www.x-ener…
This position is offering a generous sign-on bonus $$ for qualified candidates. BluePearl Pet Hospital in Rockville, MD is seeking an experienced Veterinary Technician to join our Emergency Overnight team! Pay: $25.00 - …
Description POSITION DESCRIPTION: The Research Assistant (RA) reports to the Research Manager and is responsible for assisting the clinical research coordinator. The RA performs data entry, helps with scheduling, maintai…
Skills: Clinical research, Data entry, Phlebotomy, Patient recruitment, Medical terminology
Are you driven to grow, lead, and make a meaningful impact? At Apex, we’re building more than a consulting and engineering firm—we’re creating a place where your career accelerates, your contributions matter, and your po…
Are you driven to grow, lead, and make a meaningful impact? At Apex, we’re building more than a consulting and engineering firm—we’re creating a place where your career accelerates, your contributions matter, and your po…
Company Description At CRB, we design and build some of the most powerful facilities in the world — those that change people's lives. We are the leading provider of sustainable Engineering, Architecture, Construction and…
Skills: Revit, BIM software, 3D modeling, Construction documentation, Architectural design
X-energy LLC conducts a thorough recruiting process and will never issue offers without interview to discuss qualifications and responsibilities. All applications will be submitted via our company career page, www.x-ener…
Skills: Graphite materials management, Nuclear reactor materials, Material degradation analysis, Engineering team management, Nonmetallic materials
Quality Assurance Auditor II Position Requirements Education and Experience B.S. in chemistry or life sciences or Bachelor’s degree or higher in a related field andTwo to four years of experience in a GLP or similarly re…
Job Description The Regulatory Intelligence Lead monitors and analyzes global regulatory, scientific, and policy developments and translates external signals into actionable insights that support our company's portfolio,…
Security Officer Full Time Pharmaceutical Building
Rockville, Maryland, United States · On-site
Entry level$9.0B raised
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security patrol, Customer service, Incident response, Access control, Communication
Job Description The Regulatory Intelligence Lead monitors and analyzes global regulatory, scientific, and policy developments and translates external signals into actionable insights that support our company's portfolio,…
Intern (Masters and PhD Students), National Center for Systemic Improvement
Sacramento, California, United States · Remote OK
$25/hr–$30/hr
Entry level$10M raised
Join AIR as a part-time Researcher Intern to support a project for the National Center for Systemic Improvement (NCSI). The NCSI supports state education agencies (SEAs) to best use their general supervision and professi…
Skills: Special Education Leadership, Policy Analysis, Literature Reviews, Data-Informed Decision-Making, Written Communication
Sr. Principal Scientist (Sr. Director) - Regulatory Liaison
Rockville, Maryland, United States · Hybrid
$191k–$300k/yr
Senior+
Job Description Our Regulatory Affairs team in General Medicine advances medical innovation to patients by establishing clear, timely, and robust strategies for registration enabled by engagement with global health autho…
Skills: Regulatory affairs, Drug development, Global regulatory strategy, Cardiovascular metabolic, Clinical study reports
(ID: 2026-3073) Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organiz…
Skills: Neuroscience, Project management, Clinical research, Data analysis, Portfolio analysis
Senior Field Support Engineer (FSE)/Depot Services Manager
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Full-time
bachelor degree
Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, Generous time off
Posted 10h ago
~40 hrs/week
Responsibilities
The Senior Field Support Engineer provides technical support for MaxCyte instruments and manages the day-to-day operations of the company's Depot Services. This role involves conducting field installations, repairs, and calibrations while coordinating with internal teams to ensure service readiness and process improvements.
Requirements
Candidates must hold a Bachelor's degree in biomedical engineering or a related field with at least 8 years of experience in service operations or technical support. Strong troubleshooting skills, proficiency with technical tools, and the ability to travel up to 50% of the time are required.
Full job description
Description
The Senior Field Support Engineer (FSE)/Depot Services Manager provides technical support to customers of MaxCyte instruments and supports the day-to-day operations of MaxCyte’s Depot Services. The FSE/Depot Service Manager will work closely with Field Applications Scientists, Business Development Managers, Quality, Technical Support and Engineering teams to ensure an unrivalled customer experience. While this individual will spend time in the field, the position is located at MaxCyte’s headquarters to best support our in-house repair operations. Works under general direction.
JobResponsibilities:
Field Service
Provides technical support for MaxCyte product lines and services by responding to customer technical inquiries; inquiries may be received via telephone, email, and/or web chat, or routed through our Technical Support (TAS) team
Conducts installations and training at customer sites
Performs instrument calibrations, upgrades, and repairs
Troubleshoots and documents customer issues with recommended solutions
Accurately records pertinent information from customer interactions and follows up to ensure the highest level of customer satisfaction
Coordinates maintenance tasks throughout the region involving FSEs, FAS, and Business Development Managers
Provides guidance to other FSEs and FAS, and identifies and executes process improvements to field support activities.
Makes recommendations to the internal teams for future software and hardware design improvements
Conducts software usability testing
Presents technical updates to colleagues and participates in team meetings
Packs and ships instruments for return to MaxCyte’s headquarters for service or upgrades from customer sites
Works collaboratively across the business to build partnerships with colleagues
Complies with all aspects of MaxCyte’s Quality System by following standard operating procedures and submitting required documentation
Complies with all applicable policies regarding health, safety, and the environment
Depot Service Support
Support the development and day-to-day operation of MaxCyte’s Depot Service model.
Help implement and manage intake/triage procedures, RMA workflows, repair tracking, release documentation, and customer communications.
Track key depot KPIs such as turnaround time, backlog, repeat repair rate, and repair quality.
Partner with Operations and Supply Chain to support logistics, spare parts planning, replenishment, and service readiness.
Escalation Support & Technical Execution
Support complex service issues and escalations in partnership with FSEs, Engineering, Product Development, and Quality.
Help ensure customer issues receive timely follow-up, clear communication, and proper closure.
Identify recurring issues and assist in driving corrective actions, process improvements, and documentation updates.
Train TAS on instrument processes as needed to be able for them to support frontline customer support
Cross-Functional Collaboration & Service Readiness
Work closely with Service, Engineering, Product Development, Field Applications, Sales, Quality, IT, Operations, and Supply Chain to support strong service execution.
Help maintain clear escalation paths, handoffs, and communication channels across teams.
Support Voice of Customer feedback loops by capturing field and customer insights and sharing them with internal stakeholders.
Partner with Product Development and other functions to support service readiness for new product launches, including training, documentation, and support model preparation.
Requirements
BS in biomedical engineering or related field, and at least 8+ years of experience in service operations, technical support, field service, or customer-facing operations in life sciences tools, diagnostics, capital equipment, or a similar environment.
Demonstrated troubleshooting skills
Basic understanding of Local Area Networks (LAN) and how they are configured
Strong written, verbal, and interpersonal skills; ability to communicate effectively with customers and internal teams
Able to work cross-functionally and build strong working relationships across technical and commercial teams.
Proactive; works under minimal supervision
Hands on experience with multimeters, wrenches, screwdrivers, torque wrenches, scales, drills, cutting tools, etc.
Must be able to lift 35 pounds
Ability to travel ~ 50% (domestic and international)
MaxCyte also offers a competitive base salary, comprehensive benefits package including health, dental, vision, life, and disability insurance and generous time off.
MaxCyte is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Related keywords
Biomedical engineeringField service engineerDepot servicesTechnical supportMaxCyteInstrument repairCalibrationRMALife sciencesDiagnosticsCapital equipmentLANMultimeterSupply chainOperationsQuality system
At MaxCyte®, we are committed to building better cells together. As a leading cell-engineering company, we are driving the discovery, development and commercialization of next-generation cell therapies. Our best-in-class Flow Electroporation® technology and SeQure™ gene editing risk assessment services enable high-performance cell engineering and rigorous evaluation of editing outcomes, supporting confidence in therapeutic development. Supported by expert scientific, technical and regulatory guidance, our platform empowers researchers to engineer diverse cell types and payloads, accelerating the development of safe and effective treatments for human health. For more than 25 years, we’ve been advancing cell engineering, shaping the future of medicine.
Offices: 9713 Key West Ave, Suite 400, Rockville, Maryland 20850, US
How many Science & Research jobs are open in Rockville, MD right now?
There are currently 266 open science & research positions in Rockville, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Science & Research roles in Rockville, MD?
Companies currently hiring include Quantum Space, Veridix, part of Emmes Group, X-energy, Samsung Biologics, Axle, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Science & Research jobs in Rockville, MD?
Yes — 90 of the 266 open science & research positions offer remote or hybrid work (37 remote, 53 hybrid).
How do I apply for Science & Research jobs in Rockville, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.