Clinical Lab Automation Systems Support Specialist - LTG
Austin, Texas, United States · On-site
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Clinical Lab Automation Systems Support Specialist - LTG
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Full-time
associate degree, bachelor degree
Health benefits, Retirement plan, Financial wellbeing programs, Time off programs, Wellbeing support, Annual incentive program
Posted 2d ago
~40 hrs/week
Responsibilities
The specialist will perform installation, calibration, and repair of clinical laboratory instrumentation while serving as the primary on-site technical authority. They will also collaborate with laboratory leadership to optimize workflows, troubleshoot complex system issues, and provide advanced scientific training.
Requirements
Candidates must possess an associate degree in a relevant field and 3-7 years of experience in clinical lab automation or medical device field service. Strong hands-on diagnostic skills across mechanical, electrical, and software components are required for this role.
Full job description
Obsessed by Science. Entrepreneurial by Nature. United by Purpose.
Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.
As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.
When you join Diasorin, you are not just filling a role. You are helping build what comes next.
Why Join Diasorin
Build What Matters Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
Grow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development.
Job Scope
The Clinical Lab Automation Service Support Specialist is a senior-level hybrid role that combines the technical depth of a Field Service Engineer with the scientific expertise of a Field Applications Scientist. This position serves as the primary on-site technical and scientific authority for all company instrumentation and workflow-related issues in highly automated clinical laboratories. He/she will resolve complex technical problems, acts as an onsite scientific collaborator, partnering closely with laboratory leadership to optimize workflows, support assay development, deliver advanced training, troubleshoot assay or performance concerns, and provide scientific consultation to improve system utilization and clinical outcomes. The Clinical Lab Automation Service Support Specialist must have a blend of high-level technical skill, strong interpersonal skills, deep understanding of clinical lab automation, and the scientific knowledge to support assay performance and workflow optimization.
This role is 100% on-site at a customer facility and is not a remote position.
Duties and Responsibilites
Perform installation, configuration, calibration, verification, and repair of all company instrumentation and automation platforms
Serve as the on-site expert for complex mechanical, electrical, software, and IT interface issues
Conduct preventive maintenance, system upgrades, and instrument performance evaluations
Ensure detailed, compliant documentation of all service activities
Troubleshoot assay- or workflow-related issues and provide scientific training
Serve as the primary contact for customer complaints involving company instrumentation
Lead investigations, documentation, and resolution using strong interpersonal skills
Understand system integration across automation, middleware, LIS, and robotics
Perform other duties as assigned
Education, Experience and Qualifications
Associate's Degree Biomedical Engineering, Medical Laboratory Science, Electronics, or related field required
Bachelor's Degree Biomedical Engineering, Medical Laboratory Science, Electronics, or related field preferred
3+ Years 3–7+ years of experience in clinical lab automation, medical devices, or advanced field service roles required
3+ Years Strong hands-on diagnostic skills across mechanical, electrical, software, and network components required
3+ Years Scientific knowledge is sufficient to support assay behavior, workflow design, and laboratory performance discussions required
3+ Years Experience working in or supporting clinical laboratories (chemistry, immunoassay, hematology, molecular, etc.). preferred
Training and Skills
Excellent communication, interpersonal, and conflict-resolution skills (High proficiency)
Travel Requirements
10% Local Travel between two sites
Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.
Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.
Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact [email protected].
Recruitment Fraud Notice
Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact [email protected] for verification.
Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.
Headquartered in Italy and listed on the Italian Stock Exchange within the FTSE MIB Index, Diasorin is a global leader in the In Vitro Diagnostic (IVD) field and, since 2021, has been active in the Life Science business. For over 50 years, the Company has been developing, producing, and marketing reagent kits used by diagnostic laboratories worldwide.
The Group operates across five continents through 35 companies, 4 branches, 10 manufacturing facilities, and 9 research and development centers. Our extensive diagnostic testing and life science offering, continuously enhanced through significant investments in research, positions Diasorin as the player with the broadest range of specialty tests available in the diagnostic market, identifying the Group as “The Diagnostic Specialist.”
With a team of over 3,200 employees worldwide, including more than 400 researchers, we are committed to improving healthcare and enhancing people's quality of life. We value diversity, skills, and talent as key drivers of innovation and excellence, fostering an inclusive work environment that evolves alongside the ever-changing landscape of global healthcare.
Offices: Via Crescentino, Saluggia, VC 13040, IT · 11331 Valley View St, Cypress, California, California 90630-4717, US · 1951 Northwestern Avenue PO BOX 285, Stillwater, Minnesota 55082 - 0285, US · 12212 Technology Blvd, Austin, Texas 78727, US