Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who…
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Part-time
Posted 22d ago
~40 hrs/week
Responsibilities
Act as the first point of contact for guests at the pool and outdoor dining areas, managing seating and reservations. Coordinate with service teams to ensure smooth guest flow and a high-quality luxury experience.
Requirements
Previous host experience in a luxury hospitality environment is preferred. Candidates must have strong communication skills and the ability to work a flexible schedule including weekends and holidays.
Full job description
Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. Ajobat 1 Hotels is about more than punching a clock.It'sabout changing the world - little by little.We'rethe world's first mission-driven hotelcompanyandwe'vegot some lofty goals. All we ask is that you bring your true self and do all the good you can!
POSITION OVERVIEW
As a Pool Host/Hostess, you will be the first point of contact for guests visiting our pool and outdoor dining areas. You will create a warm and welcoming arrival experience while managing seating, reservations, guest flow, and service pace. Your attention to detail, hospitality, and proactive approach will help ensure every guest enjoys an exceptional experience.
MAIN DUTIES:
Welcome and escort guests to poolside seating areas in a gracious and professional manner.
Manage reservations, waitlists, and seating assignments to maximize guest satisfaction and operational efficiency.
Monitor guest flow and coordinate with service teams to ensure smooth operations.
Greet and acknowledge VIP guests in a professional and personalized manner.
Anticipate guest needs and respond promptly and courteously.
Communicate wait times and provide updates to guests as needed.
Maintain a clean, organized, and professional host stand and work area.
Answer phone inquiries and direct calls appropriately.
Assist servers, bussers, and food runners by communicating guest information and table status.
Coordinate special requests, celebrations, and VIP arrangements with management.
Stay knowledgeable about hotel amenities, dining outlets, and resort offerings.
Perform opening and closing duties as assigned.
Ensure compliance with company policies, health and safety standards, and departmental procedures.
Embody the 1 Hotels Vision, Mission, and Brand Pillars through every guest interaction.
QUALIFICATIONS
Previous host/hostess experience preferred, ideally in a luxury hospitality environment.
Strong communication and guest service skills.
Excellent organizational skills and ability to multitask in a fast-paced setting.
Positive attitude and team-oriented mindset.
Proficient verbal and written English communication skills.
Ability to stand and walk for extended periods.
Flexible schedule, including weekends, holidays, and varying shifts based on business needs.
Due to the nature of the hospitality industry, employeesare required towork varying schedules, including holidays, to accommodate the business and demands of the hotel
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees willbe requiredto perform any other job-related duties assigned by their supervisor.
Starwood Hotelsis an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any specialaccommodation, please visit People Operations.
Please note that your job description is notan exhaustiveof tasks and duties, butservesa guideline for daily duties, which may change from time to time.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Hotel brand management company that operates 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
2012
Headquarters
Miami, Florida
LinkedIn followers
71,930
We’re a global team of purpose-driven, nature-inspired, service-obsessed individuals who thrive on nurturing the natural beauty of both people and the planet. Your mission as part of our community: to leave our guests with more than they arrived with—whether it’s a new wellness routine, a plan to live more sustainably, or simply a restored perspective. The luxury of our hotel experiences lies not only in next-level comforts and personalized services but also in our wealth of warmth, depth of knowledge, and collective drive to preserve and protect this extraordinary world.
We’re proud to be recognized in Newsweek's Most Loved Workplaces 2025—a testament to how deeply we care about our people, our planet, and making a meaningful difference.
Starwood Hotels, an affiliate of the global private investment firm Starwood Capital Group, is a hotel brand management company overseeing 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties. Leveraging our expertise in marketing, design, operations, and technology, Starwood Hotels drives some of the most groundbreaking and dynamic hotel brands in the world.
For more information, visit starwoodhotels.com, 1hotels.com, baccarathotels.com, and treehousehotels.com
Offices: 3225 Aviation Avenue, Suite 500, Miami, Florida 33133, US · 60 Furman St, Brooklyn, New York 11201, US · 2341 Collins Ave, Miami Beach, Florida 33139, US · 28 W 53rd St, New York, New York 10019, US · 8490 W Sunset Blvd, West Hollywood, California 90069, US
Hotel Brand ManagementHotel OperationsHotel DesignLifestyleand LuxuryHospitalityHotelVenture Capital