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The cashier processes guest payments and manages financial transactions using a POS system. They are also responsible for providing high-quality customer service, upselling merchandise, and maintaining inventory levels.
Candidates must be at least 18 years old and legally authorized to work in the US. Requirements include the ability to work flexible event schedules and the physical capacity to stand for long periods and lift up to 25 pounds.
Job DetailsJob Location: Austin, TX 78754Position Type: Seasonal
Job Title: Cashier (Seasonal)
Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, you’ll join a passionate community that brings world-class scares and smiles to life.
Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.
As a Cashier, you will serve as the crucial first point of contact for guests, setting the tone for an unforgettable experience. You’ll process payments with precision, maintain accurate inventory records, and elevate guest satisfaction through friendly service and thoughtful upselling. Working in a fast-paced environment, you’ll blend efficiency with enthusiasm—making every interaction seamless, positive, and memorable.
Operate the point-of-sale (POS) system to efficiently and accurately process cash, credit, and debit transactions.
Issue receipts and handle refunds or exchanges according to company policies.
Balance the register and generate end-of-day financial summaries to ensure accuracy and accountability.
Greet every guest with enthusiasm and professionalism, creating a warm and immersive first impression.
Provide clear, helpful information about the attraction, pricing, and special offers.
Resolve customer concerns promptly and courteously to ensure a positive guest experience.
Promote merchandise, upgrades, and bundle deals to enhance guest enjoyment and increase revenue.
Stay informed about current promotions and event enhancements to effectively assist guests with purchasing decisions.
Monitor merchandise stock levels, restock items as needed, and report shortages to management.
Maintain a clean, organized, and visually appealing sales area.
Participate in periodic inventory counts to ensure accurate tracking of all items.
Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas.
Qualifications
Must be 18 years of age or older at the time of hire.
Must be legally authorized to work in the United States; employment eligibility will be verified through E‑Verify.
Available to work evenings, weekends, and holidays as required by event schedules.
Experience operating a POS system (such as Square), or demonstrated ability to quickly learn new transaction technology.
Strong communication and customer service skills with the ability to remain calm under pressure.
Comfortable standing and moving throughout the event area for extended periods.
Physically able to lift and carry up to 25 pounds for restocking and inventory support.
This is a seasonal position tied to events produced by Thirteenth Floor Entertainment Group. Employment is at will, and there is no guarantee of continued or repeat employment in future seasons or events.
Thirteenth Floor Entertainment Group
Thirteenth Floor Entertainment Group (“TFEG”) is the world’s largest producer and operator of theme park-quality entertainment events. TFEG currently operates 32 attractions, including haunted houses, Halloween festivals and year-round location-based entertainment venues. TFEG continues to set the bar for themed live entertainment, operating in 17 cities across the United States. TFEG is headquartered in Denver, CO with offices in Austin, TX and Los Angeles, CA. Learn more at ThirteenthFloor.com.
Offices: 3400 E 52nd Ave, Denver, Colorado 80216, US · 523 E. Highland Mall Blvd, Austin, Texas 78752, US · 1203 E. Commerce St., San Antonio, Texas 78205, US · 2814 W. Bell Rd., Phoenix, Arizona 85053, US
