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Lead daily restaurant operations by managing staff, ensuring consistent service standards, and maintaining a safe, inclusive environment. Oversee commercial performance including sales, labor costs, and food safety compliance to protect the brand experience.
Requires 2-3 years of restaurant management experience and a proven track record of delivering KPIs and developing teams. Must hold a high school diploma and relevant certifications such as Serv Safe Manager and Allergen Certification.
Restaurant Manager
Function: Operations (OS)
Role Purpose
As Restaurant Manager, you make the restaurant feel brilliantly consistent, human, and alive—You show up where it matters most, on the floor , with the team – setting the tone for service and bringing calm, confident direction to every moment while, protecting the Nando’s experience and keeping the whole operation humming. You set the tone for service, coach in the moment, uphold standards without compromise, and grow confidence and capability shift after shift—so guests feel the warmth of our hospitality every time.
Role Purpose
Lead a safe, smooth, standard of tight operation that delights guests and develops people. Translate plans into daily execution, use insight to make smart decisions fast, and create an inclusive environment where everyone can do their best work.
Scope & Span of Accountability
Operates as an in-restaurant leader of leaders, ensuring the restaurant is prepared before peaks; standards are upheld throughout service, and handovers set up the next team for success. Alternates between leading the floor and picking up critical stations to protect speed, quality, and atmosphere.
Operational Rhythms
Opening
Shift Changeover
Closing
Cash & Security (when supervising)
Key Focus Areas & Responsibilities
People — Lead, Coach, and Build Belonging
Brand — Protect the Nando’s Experience
Commercial — Sales, Labor, and Profit
Operations — Food Safety, Stock, Cleanliness
Changing Lives — Community, Planet, Opportunity
Level & Decision Rights
Governance, Risk & Compliance
Own the restaurant’s audit cadence (daily/weekly routines) and compliance posture: food safety, H&S basics, licensing visibility, incident documentation; support ER processes and escalate high-risk issues promptly.
Leading in the Nando’s Way
You bring the spirit of Ubuntu into action—leading collaboratively, challenging with heart, and uplifting those around you. You blend having fun, making money, and changing lives; communicate brilliantly; support change with positivity; and role‑model Pride, Passion, Courage, Integrity, and Family.
What You Bring (Knowledge, Skills & Experience)
Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
It's the people that make the chicken
The first Nando’s restaurant opened its doors in 1987 in Johannesburg, South Africa. Since then, the Nando’s flame has spread to 23 countries on five continents. Nando’s is known worldwide for its succulent PERi-PERi chicken, marinated for 24 hours, flame-grilled to perfection, and basted to the customer’s preferred flavor and spice. It’s equally renowned for its spicy PERi-PERi, the Bird’s Eye chili pepper that Africans introduced to the Portuguese centuries ago. Nando’s PERi-PERi made its U.S. debut in 2008 in Washington, DC. Nando’s PERi-PERi now operates 42 restaurants in and around Washington, Baltimore and Chicago. For more information, please visit www.nandosperiperi.com, follow @NandosUSA on Twitter, Like Us at Nando’s PERi-PERi USA on Facebook, and follow nandosusa on Instagram.
Offices: 525 9th St NW, Ste 300, Washington, District of Columbia 20004, US
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