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Full-time
high school
Posted 4d ago
Apply by Oct 7
~40 hrs/week
Responsibilities
The assistant department leader supports the manager in overseeing front-end operations, including scheduling, cash control, and budget management. They are responsible for ensuring an outstanding customer experience while maintaining safety standards and promoting teamwork among associates.
Requirements
Candidates should have retail or customer service experience and the ability to handle stressful situations effectively. Basic math skills and strong communication abilities are required, with management experience and a high school diploma preferred.
Full job description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Promote trust and respect among associates.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
Assist with monitoring and control supply expenses for the department.
Assist with managing cash control, sales and cash items and records for the store.
Manage the scheduling of Front-end associates to provide adequate department coverage.
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
Assist with creating and execute budgets and scheduling of labor in partnership with store management.
Assist in the development and implementation of department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Display a positive attitude.
Stay current with present, future, seasonal and special ads.
Adhere to all food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
Adhere to all local, state and federal laws, and company guidelines.
Ability to work cooperatively in high paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Qualifications
Minimum
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Retail or Customer Service experience
Desired
High school diploma or equivalent
Management experience
Second language (speaking, reading and/or writing)
Related keywords
Front EndRetailCustomer ExperienceDepartment ManagementCash ControlBudgetingSchedulingFood SafetySafety ComplianceTeamworkInventoryProfit and LossOperationsSupervisionPreventive MaintenanceConflict Management
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™.
Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift.
Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items.
We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.
To learn more about us or apply for a job, visit TheKrogerCo.com.
Offices: 1014 Vine Street, Cincinnati, Ohio 45202, US
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