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$48k–$71k/yr
Full-time
high school, professional certificate
Posted 3d ago
Apply by Aug 23
~40 hrs/week
Responsibilities
The CJIT Team Lead supervises communication center employees, manages staffing schedules, and ensures adherence to operational policies and procedures. They also provide on-the-job training, mentorship, and quality assurance reviews to maintain effective dispatch operations.
Requirements
Candidates must possess a high school diploma or equivalent and at least two years of 9-1-1 dispatch experience. Required certifications include Basic Communications Officer (BCO) and the ability to obtain GCIC Terminal Agency Coordinator certification within six months.
Full job description
EDUCATION and/or EXPERIENCE
High School Diploma or equivalent required. Must be POST Basic Communications Officer (BCO) certified. A minimum of two years of 9-1-1 dispatch experience in a fast-paced environment required. High level verbal communications skills are required. Must be certified through the Georgia Crime Information Center (GCIC) as a Terminal Agency Coordinator within 6 months of employment.
*Required to work flexible schedules, including nights, weekends, holidays, and special events.
INTERVIEW SELECTION PROCESS:
The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job-related areas. These may include exercises such as practical demonstrations, written communications, oral interview and/or competency assessments.
SUMMARY
Serves as lead team member in Police Communications by providing guidance and direction to technicians on matters of policy, procedure, training and equipment maintenance. Ensures the efficient and effective day-to-day operations of the center; maintains a working position at the dispatch console and is responsible for overseeing the immediate compliance and adherence to procedures and general orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assigns and supervises the work of communication center employees. Ensures day-to-day activities, in support of unit work goals, are completed in and efficient and cost-effective manner within the established policies and procedures.
Manages schedules to ensure minimum staffing requirements are always met and overtime is managed effectively.
Assists with on-the-job training of new employees. Monitor the working relations of trainer/trainee. Acts as a mentor to call-takers and dispatchers in training and/or recently released from training, including providing regular feedback and assistance as needed.
Provides input for performance evaluations, remedial training, commendations and personnel actions. Takes immediate action to stop and address any personnel issues occurring on shift.
Assists in the development and preparation of quality assurance reviews
Process Open Record Requests (ORR).
Assists in the development of programs, goals and objectives of the Police Communications Center.
Supports personnel by conducting one-on-one coaching sessions, recommending problem-solving strategies and encouraging teamwork.
Performs other duties as assigned.
CERTIFICATES, LICENSES, REGISTRATIONS
Must obtain and maintain Basic Communications Officer, Certified Training Operator and Criminal Justice Information Systems (CJIS) and Terminal Agency Coordinator certifications.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities required by this job include close vision and depth perception. Also includes the ability to adjust focus (shifts gaze from viewing a computer monitor at a distance of several feet to forms that are closer to compare).
AMERICANS WITH DISABILITIES ACT
If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.
Every MARTA employee is responsible for reading and observing the requirements of the Drug & Alcohol policy. Violation of the Drug & Alcohol policy may result in termination. This position has been identified as SAFETY SENSITIVE.
SPECIAL REQUIREMENTS
An official investigation into the applicant’s background will be conducted including a criminal history records check. A physical examination, including drug/alcohol screen, will be required. An Awareness Statement issued by the GCIC must be signed concerning the dissemination of criminal history information.
MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Salary Grade: 15
Classification: Non-represented
Number of Openings: 2
Salary Range: $47, 518 – $71, 276
Related keywords
CJIT9-1-1 DispatchPolice CommunicationsBCOGCICTerminal Agency CoordinatorStaffingQuality AssuranceOpen Record RequestsMentoringPerformance EvaluationSafety SensitiveCriminal History CheckDrug ScreeningDispatch Console
About MARTA (Metropolitan Atlanta Rapid Transit Authority)
People taking people where they want to go today and tomorrow.
Industry
Transportation/Trucking/Railroad
Company size
1,001-5,000 employees
Founded
1972
Headquarters
Atlanta, GA
LinkedIn followers
30,475
Total funding
$14M
MARTA was created to provide safe, convenient and reliable transit service for the Metro Atlanta region. MARTA is vital to the success of metro Atlanta's economy, the preservation of our environment and the quality of life in our region. According to a University of Georgia study, MARTA is responsible for about $2.6 billion in economic activity every year.
Our Vision
People taking people where they want to go today and tomorrow.
Our Mission
To advocate for and provide safe, multimodal transit services that advance prosperity, connectivity and equity for a more livable region.
Our Priorities
Everyday, we will do our part at MARTA to operate a transit system that:
* Consistently provides excellence in customer service
* Delivers the capital program with speed and efficiency
* Strengthens the MARTA brand
* Demonstrates fiscal responsibility
Offices: 2424 Piedmont Road NE, Atlanta, GA 30324, US