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Full-time
high school
Competitive Compensation, Benefits Package
Posted 23d ago
~40 hrs/week
Responsibilities
Ensure a safe and enjoyable guest experience by providing seating assistance and food and beverage services. Maintain onboard safety, cleanliness, and effective communication with the team and guests throughout the journey.
Requirements
Requires a High School Diploma or GED and at least six months of experience in guest service, sales, or food and beverage. Must be able to lift up to 50 pounds and obtain Food Handler and Responsible Vendor certifications within 90 days.
Full job description
Your Purpose:
As a Train Attendant, you will be an integral part of the Onboard Service team, playing a crucial role in ensuring a safe and enjoyable experience for our Guests.
If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!
Pay Rate - $20.00 USD
Your Role [Essential Functions]:
Guest Services
Assist Guests in locating their seats and escort them as appropriate. Provide assistance with Guest baggage where feasible. Confirming seat assignments
Provide Food & Beverage service to Guests throughout the train, using strategic selling techniques (QR ordering, cart service).
Have complete knowledge of all F&B menu offerings.
Prepare and serve hot and cold beverages along with snacks, adhering to Company standards; ensure Guests are satisfied with their selections and engage in friendly conversation throughout.
Serve alcoholic beverages adhering to the Company's established standards, including visually checking and verifying proper identification.
Assist in handling, diffusing, and solving escalated Guest concerns in an open, friendly, professional, and confident manner.
Pay close attention to Guests with special needs, Guests with children, or Guests with heavy luggage, and assist as needed.
Ensure that all possible assistance and information are provided to Guests during regular and irregular service.
Communication and Coordination
Assist the Onboard team in using designated communication systems to confirm the train is ready for departure and arrival.
Maintain communication with the Onboard team on the train and leadership throughout the shift as needed.
Deliver public address announcements according to standard, providing friendly journey information and a positive message to Guests.
Ensure that all possible assistance and information are provided to Guests during periods of service disruption.
Work with the Ancillary team and leadership to coordinate and maintain marketing efforts within onboard events.
Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
Coordinate and physically execute the movement, placement, and retrieval of service carts between trains, platforms, and Commissary locations to support onboard service operations.
Safety and Compliance
Ensure that all Onboard activities are carried out safely and to Brightline’s standards of quality.
Report safety concerns to the Onboard Supervisor immediately.
Follow Company protocols to manage any unscheduled or emergency situations as trained.
Inspect service support areas to ensure adherence to Company sanitation requirements.
Inventory and Financial Management
Process credit card transactions for purchases via a mobile Point of Sale device.
Receive and inspect all F&B carts with Train and Commissary Attendants to ensure all products are consistent with our opening inventory for the designated shift.
Monitor onboard offerings and inventory levels and advise the Onboard Supervisor on needed items.
Training and Reporting
Assist in training newly hired Train Attendants on Brightline’s steps of service and safety standards.
Maintenance and Cleanliness
Provide light cleaning and resetting of the train, including passenger areas and restrooms, at station turn-around and final terminals.
Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Managerial Responsibility:
None
Experience & Qualifications
Required Education and Experience:
High School Diploma or GED required, some college or vocational training preferred.
Minimum of six (6) months’ experience in guest service, sales, or food & beverage service.
Must be able and willing to work any shift, as well as on weekends and holidays, based on operational needs and train schedules as necessary.
Must be able to complete Food Handler and Responsible Vendor certification within 90 days of hire.
Knowledge Skills & Abilities:
Knowledge of safety protocols and the ability to report concerns promptly.
Understanding foodborne illness prevention and health regulations.
Proven ability to effectively interact with Guests, management, and Teammates under pressure.
Skilled in professionally handling and resolving escalated Guest concerns using strong problem-solving and decision-making abilities.
Detail-oriented with the adaptability to handle a variety of situations.
Effective communication skills and interpersonal skills for engaging with Guests, Teammates, and stakeholders. Ability to clearly convey information and instructions.
Maintain a professional, neat, and well-groomed appearance in accordance with Brightline standards.
Good physical condition to handle the demands of the job, including performing all safety-related procedures in a moving train environment and performing manual tasks. Capable of climbing, pushing, pulling, walking, standing, and bending repeatedly for extended periods, frequently lifting and/or moving objects up to 50 pounds.
Must be able and willing to work any shift or on weekends and holidays based on operational needs as necessary. Brightline operates on a continuous schedule that is subject to change.
Work Environment:
Frequent exposure to fumes or airborne particles, moving mechanical parts, and vibration. Occasionally exposed to a variety of extreme conditions. The noise level in the work environment can be loud.
Physical Demands: Regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. This position is very active, and the employee frequently is required to stand, walk, stoop, kneel, crouch, or crawl all day. The employee must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. No specific vision requirements.
Objects weighing 70 pounds or more must be accompanied by a second individual to avoid injury.
Travel: 75%
Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.
Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Related keywords
HospitalityFood & BeverageGuest RelationsPoint of SaleFood Handler CertificationResponsible Vendor CertificationSafety ProtocolsRapid RailInventory ControlCustomer ServiceSanitation RequirementsOnboard Service
Ride brighter with high-speed rail. The Sunshine State has something for everyone #RideBrighter.
Industry
Rail Transportation
Company size
201-500 employees
Headquarters
Miami, Florida
LinkedIn followers
43,015
Total funding
$217M
Connecting Florida with stations in Miami, Aventura, Fort Lauderdale, Boca Raton, West Palm Beach, and Orlando. Brightline West is on the way, connecting Los Angeles and Las Vegas.
Guests enjoy an elevated experience with in-station lounges, free WiFi, and much more. As the only privately owned, operated, and maintained passenger rail system in the United States, Brightline is here to connect everyone to new experiences. We blend premium train travel and hospitality to make the journey just as fun as the destination.
A team of smart, experienced, and entrepreneurial individuals has been assembled to move Brightline forward, challenging the monopoly of the car and introducing a smarter way to get there. #RideBrighter #GoBrightline
Offices: 161 NW 6th St, Suite 900, Miami, Florida 33136, US · 600 NW 1st Ave, Miami, Florida 33136, US · 101 NW 2nd Ave, Fort Lauderdale, Florida 33311, US · 501 Evernia St, West Palm Beach, Florida 33401, US · 6700 Via Austi Pkwy, Suite B, Las Vegas, NV 89119, US
Express Inter-City Train Service and Transit-Oriented DevelopmentTransportationTravel AccommodationsPublic TransportationFacility ManagementTravel
Based on 975 listings with disclosed salaries, most transportation jobs in Florida pay between $55k–$145k per year. Individual offers vary with seniority, company size, and specialization.
How many Transportation jobs are open in Florida right now?
There are currently 11,779 open transportation positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Florida?
Companies currently hiring include Domino's, Bridgestone Retail Operations, LLC, AutoNation, AutoZone, WM, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Florida?
Yes — 486 of the 11779 open transportation positions offer remote or hybrid work (120 remote, 366 hybrid).
How do I apply for Transportation jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.