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$19/hr–$21/hr
Full-time
high school
Weekly pay, Medical insurance, Dental insurance, Vision insurance, 401(k) with company match, Paid time off
Posted 7d ago
~40 hrs/week
Responsibilities
The dispatcher coordinates and schedules service calls to ensure technicians are assigned efficiently while serving as a liaison between customers, technicians, and management. They are responsible for monitoring the dispatch board, managing scheduling changes, and ensuring high levels of customer satisfaction.
Requirements
Candidates must have a high school diploma or equivalent and possess strong customer service, organizational, and multitasking skills. Proficiency in computer systems and the ability to work a flexible schedule including evenings and weekends are required.
Full job description
DISPATCHER - Full Time / Hourly in our FREEDOM Rockledge Branch location
Location: Rockledge, FL 32955
Schedule: Full-Time | Must have Open Availability / Schedule Flexibility that may include evenings and weekends
Compensation: $19.00 - $21.00 / Hour - Based on experience
The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call. The dispatcher is the liaison between the customer, the Service Technician, the Service Managers and the Customer Service Department.
About us:
Freedom Air & Plumbing proudly serves Rockledge and Florida’s Space Coast with reliable residential HVAC services. We specialize in air conditioning and heating repair, replacement, and maintenance—delivering fast, professional service our customers can trust. As part of a growing home services platform, we combine strong local roots with the resources and stability of a larger organization, offering career growth, ongoing training, and a team-focused culture.
Why Join Us?
Weekly pay
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off (PTO) & Paid Holidays
Company-Paid Life Insurance
Short-Term & Long-Term Disability
Employee Assistance Program (EAP)
Opportunities for advancement in a company that promotes from within
What You'll Do
Coordinate and schedule service calls, ensuring the right technician is assigned to the right job at the right time
Serve as a key point of contact between customers, technicians, customer service, and branch leadership
Monitor and manage the dispatch board to maximize technician productivity, efficiency, and customer satisfaction
Communicate proactively with customers regarding appointment updates, arrival times, and scheduling changes
Support technicians throughout the day by providing scheduling updates, job information, and logistical assistance
Coordinate parts availability, return visits, and follow-up appointments to ensure jobs are completed successfully
Resolve scheduling challenges and customer concerns with professionalism, urgency, and a solutions-oriented mindset
Partner closely with Customer Service, Service Managers, and other departments to deliver a seamless customer experience
Help drive branch performance by keeping technicians productive, appointments on schedule, and customers informed
What We're Looking For
Strong customer service skills with a passion for helping customers and solving problems
Excellent communication skills and the ability to build positive relationships with customers, technicians, and internal teams
Strong organizational and multitasking abilities in a fast-paced environment
Critical thinker who can make sound decisions and adjust priorities throughout the day
Detail-oriented with strong follow-through and accountability
Comfortable using computers, Microsoft Office, email, and scheduling software; ServiceTitan experience preferred
Self-motivated, dependable, and team-oriented with a positive attitude
Experience in dispatching, scheduling, call center operations, customer service, or the home services industry preferred
High School Diploma or equivalent required
Ability to work a flexible schedule based on business needs
QUALIFICATIONS/ABILITIES:
Self-starter, reliable, flexibility with hours
Strong customer service skills
Present and communicate professionally (written and verbal)
Excellent organizational, detail oriented and follow-through skills
Ability to manage the dispatch board to benefit the branch as a whole and achieve business objectives while following all operating procedures and provided training
Excellent interpersonal communication skills on a professional and technical level
Able to work both independently and as part of a team
Must be a critical thinker - Strong English composition skills
Telephone etiquette and working knowledge of email systems
Ability to develop tools that create efficiencies within department.
ESSENTIAL JOB FUNCTIONS:
Schedule technicians return trips to customers to complete jobs after arrival of parts.
Enter service calls, schedule calls, and proactively communicate to technicians throughout the day.
Maintain a constant communication with Service Technicians throughout their scheduled shift through email, text, and phone conversations.
Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job.
Strictly adhere to the Dispatching for Profits Priority Service Schedule to ensure the “Right” technician is sent to the “Right” appointment.
Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME.
Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expeditiously and to the customers’ satisfaction
Work cohesively with Customer Service to ensure proper booking of calls based on the needs of the customer and to facilitate problem resolution, as necessary.
Obey the company Code of Ethics, Team Rules, and Team Philosophy
Ensure safety best practices are followed in the field.
Other duties as assigned.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Physical Demands:
Prolonged periods sitting at a desk and working on a computer.
Climbing up and down stairs from time to time
Moderate lifting may be required (15-20) pounds
Ability to work more than 40 hours per work week and up to 12 hours per day
Working Environment:
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Dress code is business casual
Pre-Employment Requirements
All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
Plumbing, Heating & Cooling Services to Keep Your Life Moving. Same Day Service, 7 Days a Week! MD DC VA PA DE NJ
Industry
Consumer Services
Company size
1,001-5,000 employees
Founded
1996
Headquarters
Baltimore, Maryland
LinkedIn followers
2,478
Len The Plumber Heating & Air is an industry-leading plumbing, heating, and colling services in the Mid-Atlantic area. As one of the leading residential plumbing companies in Maryland, Washington D.C., Northern Virginia, Southeastern Pennsylvania, Delaware and New Jersey, we have hundreds of highly-trained licensed and insured technicians with years of experience, all ready to provide you with exceptional service to keep your life moving. From scheduling your appointment to completing the job, your satisfaction is our number one goal. We are committed to the highest standards of ethical business practices, promptness, fair pricing, and an above-and-beyond approach when servicing your home's plumbing and HVAC needs. Len The Plumber Heating & Air offers Same Day Service, 7 days a week!
LTP is a proud member of THE MASTER TRADES GROUP! MTG is headquartered in Columbia MD and owns many Residential Services Companies across the US:
MASTER TRADES GROUP – Corporate Office
8890 McGaw Rd 3rd Floor Columbia MD 21045
OUR MTG BRANDS:
Len the Plumber Heating & Air – Branch Locations:
BALTIMORE METRO BELTSVILLE MD – MOCO ALEXANDRIA VA – NOVA
BOOTHWYN, PA – PADE HORSHAM, PA – PA #2 CHERRY HILL / MT LAUREL – NJ #1
NEFFSVILLE Plumbing & Heating – Lancaster PA
LARRY & SONS Plumbing Heating Cooling Drains Electrical – Hagerstown MD
SERVICE TODAY INC Heating, Air Conditioning, Plumbing & Electrical
Branch locations: Easton MD 21601, Bear DE 19701, Federalsburg MD 21632 & Seaford DE 19973
RUSSO BROS & CO – Plumbing, Heating, Air Conditioning – East Hanover NJ
CANADY’S Plumbing, Heating, Air Conditioning – Richmond Hill / Savannah GA
TOM DREXLER Plumbing, Air, HVAC & Electric – Louisville KY & Cincinnati OH
ACREE Plumbing & Air – Tampa FL AMERICAN Air & Heat – Sanford FL FREEDOM Air & Heat - FL
STAN’S Home Services – Austin TX WAGNER MECHANICAL – Albuquerque NM
Offices: 1552 Ridgely Street, Baltimore, Maryland 21230, US · 550 Forest Glen Road, Silver Spring, Maryland 20901, US · 6598 Fleet Drive, Suite B, Alexandria, VA 22310, US · 7 Chelsea Parkway, 709, Boothwyn, PA 19061, US · 207 Witmer Road, Horsham, PA 19044, US
PlumbingDrain CleaningWater HeatersSewer & Water LinesWell SystemsFaucetsFixtures and Pipe RepairGas PipingSump Pump RepairSeptic Tanks
Based on 1412 listings with disclosed salaries, most trades jobs in Florida pay between $50k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Trades jobs are open in Florida right now?
There are currently 20,759 open trades positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Florida?
Companies currently hiring include Lowe's Companies, Inc., Great Clips Inc., AutoZone, Compass Group, Advance Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Florida?
Yes — 275 of the 20759 open trades positions offer remote or hybrid work (87 remote, 188 hybrid).
How do I apply for Trades jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.